Giacomo Bonilauri Email & Phone Number

La Spezia, Italy

My career at TAM Software, a company that has doubled its turnover from 2013 to 2022 and continues to grow, has been a journey of growth and learning. I started as a customer support specialist, providing technical and commercial support to a diverse clientele, both Italian and foreign. This role allowed me to contribute to the internationalization of the company, taking care of all communications in English and translating the software suite and manuals.Over time, my responsibilities expanded. I began to manage the entire customer lifecycle, from presenting the software to potential customers, to analyzing how the software could adapt to their needs, to training customers after purchase.In addition, I had the opportunity to work closely with the commercial manager, assisting him in choosing sales and marketing strategies. In more complex projects, I interface with the technical manager and the customer, acting as a mediator between the parties.In 2020, my career reached a new milestone when I became a member of the Board of Directors of TAM Software. This role has allowed me to have an even greater impact on the growth and success of the company.

Via Roma 7, 54033 Carrara (Italy)

At Torchio Verde, a company specialized in transcriptions for the improvement of voice recognition systems, I worked on data validation projects in Italian. My role consisted of verifying the transcriptions made by a team, ensuring compliance with the quality standards defined by the customer, and providing customer support.

La Spezia, Italia

I worked as a technical supervisor at Eurogomme S.n.C., a company founded in 1975 that deals with tire sales and mechanical maintenance of cars and motorcycles. I was responsible for keeping track of the work carried out, renewing standards, and implementing quality and safety standards. I assisted customers in choosing products and services that reflected their needs and supervised all technical activities carried out in the workshop, from changing tires to repairing any mechanical issue.

Iwt, International Welding Technologist

Activities and Societies: SaldaturaThe Welding Coordinator has to supervise the planning and implementation of all stages of manufacture..

Mechanical Expert, Diploma As Mechanical Expert

Secondary Education Degree. The Diploma in Mechanical Expertise provides knowledge in order to deal with specific problems.

Psicology, Science Of Personality And Social And Interpersonal Relationships