Gretchelle Borres Email & Phone Number

Manila, National Capital Region, Philippines

- Attend to customers' requests and feedback in the most efficient and service-oriented manner via Social Media platforms (Twitter, Facebook, Instagram and other.,)- Introduce and explain the various promotional and service packages available.- Opens customer accounts by recording and verifying account information.- Maintains customer records by updating account information.

Quezon City, National Capital Region, Philippines

- Provided quality customer service to partnered daily to build brand loyalty.- Provided excellent quality customer service by patiently listening and communicating company policies with empathy.- Handling escalations concerns from business partners.- Administering various ticketing systems while managing inbound calls as well answering through email correspondence system at the same time maintaining a great customer experience.- Assisting the Sales team, dealers and partners with tech-related enquiries all-encompassing products such as mobility products, PSTN, ISDN, VOIP, ADSL and fibre-powered internet.- Analyzing reports generated, providing constructive feedback and imparting input in the production which maintains a harmonious working environment.

Quezon City, National Capital Region, Philippines

Canada

- Respond to all front-line initial customer inquiries and issues and try to ensure a first response resolution- Escalate customer issues that require more in-depth assistance to the appropriate internal party and execute timely follow-ups- Provide immediate support for emergencies- Participate in regular training on products and services, customer service, corporate and operations policies, as well as company initiatives to remain knowledgeable on all AlarmForce products and services to effectively support new and existing customers- Concisely record all issues and resolutions into client relationship software (SBN)- Perform to meet and exceed all monthly performance metrics (Quality, Dependability, and Productivity)- Engage in monthly performance review/coaching sessions with Customer Care Supervisor

- Handle consumer requests received via phone- Perform verifications of any information maintained on the file- Complete consumer dispute/inquiry cases from beginning to end using customer relationship management tools- Recommend changes or additions to existing consumer service policies, practices, or procedures - Contribute to team effort by accomplishing related results, as needed