Gabriel Bortoli Email & Phone Number

Ribeirao Preto, Sp, Br

Brazil

We translate data into insights guiding data-driven decision making and encouraging collaboration, creativity, and transparency while building reliable, sustainable data-driven solutions to solve the customer's business needs.Currently working with Python, SQL & Microsoft Power Platform.

Brazil

Truist Account Data Analyst:1. Create, update, maintain and report periodic metrics and dashboards, to management and to the client, for two different contracts (500+ people, in 12+ teams, within 5 countries);2. Work with account leaders and specialists, identifying opportunities for improvements (documentation, processes, workload);3. Focal point in high visibility projects to reduce defects and resolution time, improve environment health, fulfilling new scopes and customer… Show more Truist Account Data Analyst:1. Create, update, maintain and report periodic metrics and dashboards, to management and to the client, for two different contracts (500+ people, in 12+ teams, within 5 countries);2. Work with account leaders and specialists, identifying opportunities for improvements (documentation, processes, workload);3. Focal point in high visibility projects to reduce defects and resolution time, improve environment health, fulfilling new scopes and customer requests, or modifying the support structure, by collecting, analyzing and preparing data. Show less

SunTrust (Feb 2017 - Aug 2021)Delta Airlines (Aug 2016 - Jan 2017)Whirlpool (May 2014 - May 2017)1. Analyze, consolidate and present the quality status (metrics, improvements, projects, KPIs, SLA, etc.) for different teams (Operations, Mainframe, Network, Middleware, Servers) and report results to management level and client;2. Definition of metrics, procedures and reports to be used; automation of Excel spreadsheets; management of shared files;3. Provide guidance for… Show more SunTrust (Feb 2017 - Aug 2021)Delta Airlines (Aug 2016 - Jan 2017)Whirlpool (May 2014 - May 2017)1. Analyze, consolidate and present the quality status (metrics, improvements, projects, KPIs, SLA, etc.) for different teams (Operations, Mainframe, Network, Middleware, Servers) and report results to management level and client;2. Definition of metrics, procedures and reports to be used; automation of Excel spreadsheets; management of shared files;3. Provide guidance for teams regarding aspects related to quality, to foster and document improvements; analysis of workload (incidents, tasks, changes, requests) and recurrences to eliminate non valuable work;4. Key role in a transformation project (for Whirlpool), to change the support from technology oriented to client oriented, with a dedicated team. Show less

Quality Analyst Leader (Oct 2013 - May 2014)1. Lead 15 quality analysts from two different departments (Application Hosting and Data Management), reviewing and coordinating deliverables (metrics, dashboards and projects) & encouraging and promoting ideas to reduce waste and increase customer satisfaction, with focus on problem determination and solving.Quality Analyst (Mar 2009 - Oct 2013)1. Production of qualitative and quantitative metrics, in a weekly basis, to follow team's… Show more Quality Analyst Leader (Oct 2013 - May 2014)1. Lead 15 quality analysts from two different departments (Application Hosting and Data Management), reviewing and coordinating deliverables (metrics, dashboards and projects) & encouraging and promoting ideas to reduce waste and increase customer satisfaction, with focus on problem determination and solving.Quality Analyst (Mar 2009 - Oct 2013)1. Production of qualitative and quantitative metrics, in a weekly basis, to follow team's performance and to present to management team;2. Work on defect prevention and recurrence prevention, avoiding negative impact for customers, increasing productivity (reduction of incidents and elimination of problems);3. Development of quality policies to increase the level of support, in a proactive and innovative perspective, through graphical, volumetric and empiric analysis, based on GDF Lean (Six Sigma) methodology, focusing on customer satisfaction. Show less

Integration tools support, from first to third level (WebSphere MQ, Message Broker, MQLink R3, DataStage, Seebeyond) to domestic and international customers, multi-platform (Windows, Linux, AIX, HP-UX, Solaris, AS400 and Mainframe), using the best practices from ITIL.

São Carlos Area, Brazil

Mentoring of students from Engineering to “Introduction to Computing” classes: special reviewclasses, question and answer sessions and correction of tests.

São Paulo Area, Brazil

Area: Equities & ResearchWork done: Creation of an Excel spreadsheet, using VBA macros, to investment analysis, aimed tohigh-income customers, based in different projections, such as Fama-French, Momentum Track, PairTrades, etc. (development, implementation, coordination and training of future users of project).

Bachelor, Computer Science

Activities and Societies: Teacher on ACIEPE Project (social project to give basic computing lessons to poor people), Coach to Engineering.

Master Of Science - Ms, Data Science

Master Of Business Administration - Mba, Business Intelligence, Excelent

Term paper: Os Avanços da Computação Cognitva e Seus Diversos Usos (Advances of Cognitive Computing and Its Various Uses).

Postgraduate Degree, Estatística Aplicada