Gavin Persaud Email & Phone Number

Canada

Provides technical support and assistance to students and teachers at Universities, Colleges and Secondary Schools by diagnosing and troubleshooting their issues. • Provide enterprise-level assistance to students/faculty, research, diagnose, troubleshoot and identify solutions to resolve system issues, process or experience issues for students and faculty.• Answer customer inquiries regarding products, pricing, and availability.• Order Entry, Data tracking for bookstores and post-secondary education institutions.• Document each case into database for reporting and training purposes.• Use critical thinking and best practices to assist/recommend courses and registration access for access for online classes and assignments to students.• Be a calming influence during critical issues, analyze situations and inspire confidence.• with clients that their issue will be resolved quickly and effectively.• Lead, plan and implement special projects as assigned.o Accountable for evaluating, planning and chartering projects for Cengage Students o Monitors and controls project deliverables and conduct status reviews with project stakeholderso Maintains and effectively communicates status of projects issues, risks/resolution and accomplishments to project stakeholders.o Negotiates changes in scope, plan, and timelines with the project team.o Work with widespread cross-functional teams and interact on a regular basis with teams, applying leadership skills, critical thinking, and best practices to manage expectations of project outcomes.

Markham

Oversees 25-30 employees in scheduling receiving, stock management, distribution of materials, equipment, merchandise supplies and product for a 20,000 sq ft warehouse and distribution center. Managed order processing and inventory control strategies as well as implementing improvements to the environment and functionality of the warehouse. • Receiving, stocking, and ordering of products in the warehouse for both manufacturing and retail stock• Secures online PO’s by processing and fulfilling with multiple shipping carriers • Communicated with carriers to secure deadlines for shipping goods to customers within our daily deadline• Worked within a HAACP and GMP certified environment for quality control purposes in terms of manufacturing product• Forecasted stocking requirements for warehouse to store/warehouse transfers (10 store and 2 warehouses)• Daily use of internal ERP system, and company designed website for inventory accuracy, OnFleet (delivery tracking system)

Markham, Ontario, Canada

•Tracked inventory usage, documented discrepancies and maintained overall count.• Maintained accurate and current order and shipment forms, inventory documentation and customer records.• Receiving, stocking, and ordering of products in the warehouse for both manufacturing and retail stock• Ensures sales reports are analyzed and trends fulfill stock needs of various retail stores across the GTA• Secures online PO’s by processing and fulfilling with multiple shipping carriers • Worked within a HAACP and GMP certified environment for quality control purposes in terms of manufacturing product• Reporting to Operations Manager along with other departments in Meels,Weels and DashVapes to ensure productivity and communication• Answering store calls for inquiries regarding product stock or internal system issues• Measure and monitor staff performance• Create schedules for staff bi-weekly• Oversee company expansion on warehouse level to properly facilitate new methods or tasks required by warehouse personnel to meet needs of management• Managed vendor relationships to support supply chain and maintain product quality.• Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.• Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.• Considered specific product requirements and accessibility when managing and organizing storage areas.• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.• Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.

Markham, Ontario, Canada

Oversees 25-30 employees in scheduling receiving, stock management, distribution of materials, equipment, merchandise supplies and product for a 20,000 sq ft warehouse and distribution center. Managed order processing and inventory control strategies as well as implementing improvements to the environment and functionality of the warehouse. • Receiving, stocking, and ordering of products in the warehouse for both manufacturing and retail stock• Secures online PO’s by processing and fulfilling with multiple shipping carriers • Communicated with carriers to secure deadlines for shipping goods to customers within our daily deadline• Worked within a HAACP and GMP certified environment for quality control purposes in terms of manufacturing product• Forecasted stocking requirements for warehouse to store/warehouse transfers • Daily use of internal ERP system, and company designed website for inventory accuracy, OnFleet (delivery tracking system)

Ajax

• Installed custom hitches and trailer wiring harnesses to customer vehicles • Managed, maintained and inspected a fleet of vehicles to ensure safety during operation• Ensure cleanliness of facilities from store center to warehouse• Organized use of vehicles to meet demands of customers

Ajax, Ontario

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed• Recognizes and reinforces individual and team accomplishments by using existing organizational methods

Toronto, Canada Area

• Answered client inquires on the status of their case as well as welcomed new clients.• Schedules appointments for clients to meet with counsel.• Prepared and filed legal documents within the office and in court which included disclosures, legal memorandums, bills of costs, Notices of Intention to Appear along with many legal related documents.• Actively assisted lawyers and paralegals in case preparation and client meetings.• Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.

Scarborough

• Provided market research for the company, as well as a competitive analysis, to identify where the business was standing with that information was able to create a marketing plan and market strategy for the company to help the business gain more customers with standing out compared to competitors• By using full knowledge created a marketing plan using the marketing mix• Created a website with updated content that was efficiently positioned towards the businesses current target market• Developed brochures, price lists, along with business cards• Generated possible lists of contacts for potential customers

Bachelor Of Arts (Ba), Paralegal Studies

-completed courses in Court and Goverment Office Administration, Administrative Law, Tribunal Practice and Procedure, Small Claims Court.

Advance Dimploma, Marketing- Business Administration, 3.2

Activities and Societies: DCMC (Durham College Marketing Competition) Competed in Durham College's Marketing Competition where students.