Gavin Persaud Email & Phone Number

Canada

• Provides technical support and assistance to students and teachers at Universities, Colleges and Secondary Schools by diagnosing and troubleshooting their issues.
• Provide enterprise-level assistance to students/faculty, research, diagnose, troubleshoot and identify solutions to resolve system issues, process or experience issues for students and faculty.
• Answer customer inquiries regarding products, pricing, and availability.
• Order Entry, Data tracking for bookstores and post-secondary education institutions.
• Document each case into database for reporting and training purposes.
• Use critical thinking and best practices to assist/recommend courses and registration access for access for online classes and assignments to students.

Markham

• Oversees 25-30 employees in scheduling receiving, stock management, distribution of materials, equipment, merchandise supplies and product for a 20,000 sq ft warehouse and distribution center. Managed order processing.
• Receiving, stocking, and ordering of products in the warehouse for both manufacturing and retail stock
• Secures online PO’s by processing and fulfilling with multiple shipping carriers
• Communicated with carriers to secure deadlines for shipping goods to customers within our daily deadline
• Worked within a HAACP and GMP certified environment for quality control purposes in terms of manufacturing product
• Forecasted stocking requirements for warehouse to store/warehouse transfers (10 store and 2 warehouses)

Markham, Ontario, Canada

• Tracked inventory usage, documented discrepancies and maintained overall count.
• Maintained accurate and current order and shipment forms, inventory documentation and customer records.
• Receiving, stocking, and ordering of products in the warehouse for both manufacturing and retail stock
• Ensures sales reports are analyzed and trends fulfill stock needs of various retail stores across the GTA
• Secures online PO’s by processing and fulfilling with multiple shipping carriers
• Worked within a HAACP and GMP certified environment for quality control purposes in terms of manufacturing product

Markham, Ontario, Canada

• Oversees 25-30 employees in scheduling receiving, stock management, distribution of materials, equipment, merchandise supplies and product for a 20,000 sq ft warehouse and distribution center. Managed order processing.
• Receiving, stocking, and ordering of products in the warehouse for both manufacturing and retail stock
• Secures online PO’s by processing and fulfilling with multiple shipping carriers
• Communicated with carriers to secure deadlines for shipping goods to customers within our daily deadline
• Worked within a HAACP and GMP certified environment for quality control purposes in terms of manufacturing product
• Forecasted stocking requirements for warehouse to store/warehouse transfers

Ajax

• Installed custom hitches and trailer wiring harnesses to customer vehicles
• Managed, maintained and inspected a fleet of vehicles to ensure safety during operation
• Ensure cleanliness of facilities from store center to warehouse
• Organized use of vehicles to meet demands of customers

Ajax, Ontario

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods

Toronto, Canada Area

• Answered client inquires on the status of their case as well as welcomed new clients.
• Schedules appointments for clients to meet with counsel.
• Prepared and filed legal documents within the office and in court which included disclosures, legal memorandums, bills of costs, Notices of Intention to Appear along with many legal related documents.
• Actively assisted lawyers and paralegals in case preparation and client meetings.
• Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.

Scarborough

• Provided market research for the company, as well as a competitive analysis, to identify where the business was standing with that information was able to create a marketing plan and market strategy for the company to.
• By using full knowledge created a marketing plan using the marketing mix
• Created a website with updated content that was efficiently positioned towards the businesses current target market
• Developed brochures, price lists, along with business cards
• Generated possible lists of contacts for potential customers

Bachelor Of Arts (Ba), Paralegal Studies

-completed courses in Court and Goverment Office Administration, Administrative Law, Tribunal Practice and Procedure, Small Claims Court.

Advance Dimploma, Marketing- Business Administration, 3.2

Activities and Societies: DCMC (Durham College Marketing Competition) Competed in Durham College's Marketing Competition where students.