• Moderated online forums and social media accounts, engaging with customers tocreate a positive online presence• Grew the community by recruiting new members and encouraging content creationand participation• Developed and implemented strategies to promote customer engagement andloyalty• Conducted surveys and focus groups to identify areas of improvement and suggestnew initiatives

• Translated the company's software, documentation, and user guides, ensuringaccurate and natural translations.• Implemented quality assurance methods to maintain consistency and usability.

• Developed and implemented quality assurance processes to ensure accuracy andreadability of translations• Edited and proofread translated documents to ensure accuracy and readability• Translated complex technical documents from English to Portuguese

• Managed platform operations in Brazil, including integration with local paymentgateways, ensuring seamless user experiences.• Oversaw a team of employees, handling hiring, training, and professional growth tomaintain a high-performing workforce.• Applied customer feedback to develop process improvements, enhancinglong-term business operations.• Recruited and hired top performers to strengthen the department and add value tothe organization.• Collaborated across departments to expand cross-functional organizationalcapacity and achieve common goals.• Resolved customer issues promptly, leading to increased customer satisfaction.