Giulianna Barahona Email & Phone Number

Canada

Coordinate with installation team and sales team to schedule generator installationsObtain customer information for permitting and submit permit applications to local authoritiesKeep records of permit applications and approvals and communicate with field supervisorregularlyRespond to customer inquiries promptly and work with local building departments to ensurecomplianceCoordinate with customers for installation requirements and keep records of installation projectsand warranty informationMaintain accurate records of all installation projects, including documentation of warranty informationand service records

Tegucigalpa, Francisco Morazán, Honduras

Manage warehouse operations and inventory controlEnsure accuracy and quality of incoming and outgoing shipmentsMaintain safety and cleanliness standards in the warehouseCoordinate with suppliers, customers and other departmentsPrepare reports and documents related to warehouse and shipment activities

Planned and executed project milestones and deadlines Developed with long- and short-term strategies with accounts managersAssigned tasks to the most suitable team members based on their skills and availabilityCommunicated with account executives to keep the project in line with their vision and expectationsMonitored and evaluated the project quality throughout the development process to maintain high standardsAdapted schedules and targets as the project needs changed over time

Implemented KPIs to measure and improve the performance of the operations department.Handled job scheduling for operations department and ensured timely and quality service for over two hundred customers per year.Led the transition to a project-based software to streamline and track all sales and installation projects.Established and maintained a billing and job costing system to manage revenue and expenses.

Tegucigalpa, Francisco Morazán, Honduras

- Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.- Identify and address customer needs, aiming for total satisfaction.- Provide expert answers to questions about products, pricing, and availability, while presenting the value of the company's product portfolio.- Follow company guidelines and procedures for communication with minimal supervision.- Built dynamic knowledge of the company’s products and services to effectively address customer inquiries.- Respond quickly and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties.