Ops & Training | New Store Development | International Market | CRM Priorities - A franchisee of Popeyes, Taco Bell, Dunkin Donuts, Arby'sRecruited to partner with the CEO driving growth and establishing strategic direction for Finance, IT, and HR Operations for private equity backed investors operating multiple retail locations. Management of a high-energy team focused on improving sales and EBITDA while securing measurable cost savings. Led a sub-region consisting of 170+ location unit operations, over 20 leaders, 350 managers, over 3000 team members, recruiting, training, budgeting, remodels, store openings, acquisitions, new product implementation, testing, and bottom-line results. Drove sales and implemented a new process to turnaround falling sales due to COVID-19, generated increased OSAT (Overall Satisfaction) scores to 87%, ACR (All Complaint Ratio) improved by 6%, VOG (Voice of the Guest) by 15%, ECP (Performance Scorecard) by 22%, NPS (Net Promoter Score) by 12%, Store Evaluation (Store Evaluation, Food Safety, Product Quality and SOP Compliance) by 15%, quarterly sales increased by 37% and EBITDA profits by 55%.  Introduced the Customer Loyalty Program for Popeyes’, Taco Bell, Dunkin Donuts, & Arby’s, increasing ROI by 14%, customer retention by 36%, Sales by 40%, and EBITA’s by 30%.  Customer Complaint Resolution techniques resulted in improved OSAT scores of over 6%.  Streamlined cost savings to the annual budget by 25% while raising quality measures for 27% sales growth.  Demonstrated hands-on servant leadership by personally engaging and assisting customers with pick-up orders during a severe storm, generating increased customer retention by 12% and NPS by 8%. Jumped in and led an $11M project for opening 4-new locations across 2-Brands completing the project 30-days early.

QSR | CPG | FMCG SpaceDigital Training Guides, Learning Management, CRM Initiatives, New Normal & Innovation

Hired for an international role as part of talent management program and directed all aspects of operations, sales, and marketing for a $3.2B global marketplace consisting of Australia, Singapore, and the Asia Pacific to explore new business avenues and M&A for diversified industry segments. Direct responsibility integrating the enterprise-wide financial systems strategy and a member of the global team assigned to design a new global billing and accounting process. Recognized by the global CEO and COO as a key thought leader from operational and finance perspectives. Streamlined Global Operations and the execution of M&A’s for over 300 locations worth $430M.  Led the $110M cloud-based Operations and Training module project for 35 worldwide locations, completing 3-months early.  Turnaround processes generated increased sales by 120%, EBITDA by 45%, revenue growth by 280%, and international expansion into 17 countries.

Executive responsible for leading and mentoring franchise area lead for diversified clients comprised franchise retail segment and arranging funding sources and alternative investment portfolios. Facilitated corporate restructuring and ensured foundations for optimal financial operations performance by creating a high-performance team for franchise development and expansion. Leveraged financial expertise to secure $300M in funding, spearheading franchise development of over 120 new stores, acquisitions of various brands valued at $360M, and annual EBITDA of $80M.  Project manager over 200 KFC unit’s menu redesign and sales drive improving sales by $250M, profits by 80%, and completed on timeBrands:7-Eleven Food Chain, Gas Stations coupled with Food Chains, Subways’, Nathan’s Famous, Carvel Ice-Cream, Dunkin-Donuts, Baskin Robbins, Yum Brands (KFC, Taco Bell, Pizza Hut), Asia Pacific Market Entry

Provided strategic financial leadership for a leading international sportswear company with distributions, retail, and E-Commerce business through the major national department, specialty, and chain stores. Negotiated contracts valued up to $200M and facilitated multi-currency financing up to $150M. Orchestrated business planning to grow by 500% to $400M, staffing increased by 278%, opened a National and International sales office, and over 2000 E-Commerce and new locations.  Prepared a strategic portfolio management startup, controller, operations, and financial model generating $6M growth within 18-months. Turnaround consultation facilitated the filing of Chapter 11, resulting in a $6M annual savings.