Garrett Button Email & Phone Number

Durham, NC, US

Helping clients succeed with the PlatCore LMS

Morrisville, North Carolina, United States

I am responsible for the creation and implementation of effective knowledge strategies, including migration to a Single Source of Truth as well as implementation of Knowledge Centered Service practices. I made changes and updates to our knowledge and training based on user feedback and analytics, to ensure the efficacy of our content and reduce case load.

Morrisville, North Carolina

I have created a multi-national certification program with over one hundred courses, more than a dozen certifications, and 3000+ users. Nearly 50% of users who complete a course in my certification program end up adopting new platform features, making them stickier customers one certification at a time.- Designed and implemented a Knowledge Center and.

I created an Employee Training Program and dozens of courses to reduce our new hire on-boarding time from 6 to 3 months.- Developed company’s first training role to address issues in employee and client churn.- Designed, implemented, and maintained online courses for employee training.- Worked with leaders of each department to develop and implement new.

Morrisville, NC

As an Analyst at ChannelAdvisor I was responsible for bulk work - making changes to hundreds of thousands of data points as quickly as possible. In this position I automated many processes by making macros and custom excel formulas, saving myself and my team thousands of hours.- Created the first systematic new training program to reduce new hire.

Durham NC

Worked independently and with a team to address client needs. Designed and led in person training, wrote and recorded training videos, created and organized client documentation - anything that would help clients to be more successful.- Wrote and produced over forty videos to introduce new users to the product- Managed and moderated the online client.

Raleigh-Durham, North Carolina Area

I kept customers happy by staying patient and calm through trainings, troubleshootings, crashes, and crisis.

Raleigh-Durham, North Carolina Area

I met quotas through brute force by using school databases to organize a solid call schedule and working with my sales rep to follow warm leads.

- Improved cake based writing- Practiced proofing and baking of bread- Learned that nothing is granted

Raleigh-Durham, North Carolina Area

Created print and digital campaigns to sell high quality furniture.