Greg Campbell Email & Phone Number

Moncton, New Brunswick, Canada

Trained 10 new employees on Receivables Management processes, reducing onboarding time by 20%Resolved 50+ escalated client inquiries monthly, improving client satisfaction by 15%Collaborated with 5 analysts to implement 3 new credit policies, streamlining operations by 10%

Moncton, New Brunswick, Canada

Successfully uploaded self-billed data for 100+ clients monthly, ensuring accurate recordsCollaborated with 4 departments to expedite payment applications, reducing processing time by 30%Reconciled $2 million in account payments and invoices monthly, maintaining a 98% accuracy rate

Dieppe, New Brunswick, Canada

Contacting clients and coordinating payments within agreed upon termsUpdating past due accounts

Moncton, New Brunswick, Canada

- Coordinated recording times with co-hosts and guests- Hosted episode discussions- Performed audio recording and editing- Website and social media updating and promotion- Uploaded episode data - Cross-promoted other network podcasts and guest endeavors

Moncton, New Brunswick

• Facilitated transfer and verification of products between Quality Analysis, Packaging and Harvesting departments while maintaining tracking locations. • Spear-headed the early development of a new mapping and tracking procedure for bulk products in corporate warehouse. • Initiated a process to improve lost-time incidents by 12 percent by preparing staging areas for anticipated product picking in early morning prior to shift arrival. • Supported shipping and warehouse departments… Show more • Facilitated transfer and verification of products between Quality Analysis, Packaging and Harvesting departments while maintaining tracking locations. • Spear-headed the early development of a new mapping and tracking procedure for bulk products in corporate warehouse. • Initiated a process to improve lost-time incidents by 12 percent by preparing staging areas for anticipated product picking in early morning prior to shift arrival. • Supported shipping and warehouse departments when assistance needed to ensure products shipped on time without issue by utilizing powered and manual lifts and freight preparation equipment. Show less

Moncton, New Brunswick, Canada

• Expedited transmission of 4-month backlog of outstanding receivables from insurance providers and government programs while also performing daily data entry and invoicing tasks.• Initiated new procedure with the on boarding of clients who had approved insurance coverage and coordinated with Client Care department to affect a smooth transition.• Conferred with Veterans Affairs Canada on the elimination of erroneous outstanding amount believed to have been overcharged for products sold… Show more • Expedited transmission of 4-month backlog of outstanding receivables from insurance providers and government programs while also performing daily data entry and invoicing tasks.• Initiated new procedure with the on boarding of clients who had approved insurance coverage and coordinated with Client Care department to affect a smooth transition.• Conferred with Veterans Affairs Canada on the elimination of erroneous outstanding amount believed to have been overcharged for products sold to clients.• Coordinated transition between Information Technology, Client Care and Finance departments for the migration from Global Payments processor to Moneris Solutions.• Trained of 5 new hires for the department for both recreational and medical invoicing and data entry.• Enacted electronic filing system for easy access of all invoicing. Filed 350 to 500 invoices on a weekly basis.• Aided in arranging payment of past-due accounts with clients while being understanding of financial difficulties due to insurance coverages• Co-created credit application process for new recreational vendors, designed credit application document and reviewed credit applications for potential issues pertaining to risk Show less

Moncton, New Brunswick

• Processed and input 250 to 400 invoices from carriers and vendors for movements completed as well as various expenses on a weekly basis.• Coordinated with Maintenance, Logistics and Transportation departments for approvals and instruction for payments to various vendors.• Examined invoicing details for transport repairs and routine maintenance to corporate fleet to safeguard against avoidable expenses.

Moncton, Nb

Input orders provided via email, fax, and instant message into TMW order system and ensured accurate pickup, delivery and invoicing information including fuel surcharges and accessorial fees. Forwarded received proof of deliveries, invoicing, and other vital fax communicationsCreate back-ups of all order documentation and stored them onto a shared network drive for auditing purposesEnsure credit information on billable clients was up to date and advised when further communication… Show more Input orders provided via email, fax, and instant message into TMW order system and ensured accurate pickup, delivery and invoicing information including fuel surcharges and accessorial fees. Forwarded received proof of deliveries, invoicing, and other vital fax communicationsCreate back-ups of all order documentation and stored them onto a shared network drive for auditing purposesEnsure credit information on billable clients was up to date and advised when further communication and renewals were required to ensure accurate and timely billingInput invoicing using Syncada by Visa systemProcessed ACE manifests for border crossings utilizing PAPS and PARS for Canadian and American border security using Smartborder Show less

Moncton, New Brunswick

Entered customer data into SAP system for order processingProcessed account outputs and updated contact informationVerified tax exemption certificates in Exxon Mobil systemsEntered in pricing corrections for invoicing to ensure invoice accuracyInformed territory managers on new account creations and updates to distribution assignments.

Moncton, Nb

Optimized railcar loading for cars being loaded in Strathcona refinery in Edmonton, Alberta, Sarnia refinery and Winnipeg terminal facilityBacked up railcar billing operations on occasion and corresponded with CN and CP rail when required for Edmonton facilityAssisted in error correction and billing verification for products shipped to customer out of Strathcona refineryTracked company railcars to ensure adequate supply for loading needs for refineries located in the… Show more Optimized railcar loading for cars being loaded in Strathcona refinery in Edmonton, Alberta, Sarnia refinery and Winnipeg terminal facilityBacked up railcar billing operations on occasion and corresponded with CN and CP rail when required for Edmonton facilityAssisted in error correction and billing verification for products shipped to customer out of Strathcona refineryTracked company railcars to ensure adequate supply for loading needs for refineries located in the eastern and western parts of Canada as well as cars traveling into the United States. Presented this information to executives in the form of pivot tables in Microsoft ExcelCreated electronic billing for railway companies (CN, CP Rail) that met shipping standardsManaged railcar storage with several storage facilities as fleet demands were exceeded Show less

Moncton, New Brunswick, Canada

Assisted clients with the purchase of video games, systems and accessories

Moncton, New Brunswick, Canada

Received client calls for technical issues pertaining to their internet service

Moncton, Nb

Responsible for assisting customers in troubleshooting their internet connectivity issuesAssisted with basic computer issues pertaining to Windows connectivity as well as basic hardware assessments pertaining to networking/modem issuesReferred customer to manufacturer of hardware if unable to support identified issues

Cornwallis, Ns

• Answered inquiries and offered additional services to better aid customer experience averaging 50 calls per 8-hour shift.• Retained clients from cancelling service when dissatisfied with cellular service• Responded to requests for supervisors when on floor support or in tier 2 queue.• Advised customer service representatives on support calls and offered coaching with a focus on building employee development and success.• Engaged in calibration sessions for supervisors to… Show more • Answered inquiries and offered additional services to better aid customer experience averaging 50 calls per 8-hour shift.• Retained clients from cancelling service when dissatisfied with cellular service• Responded to requests for supervisors when on floor support or in tier 2 queue.• Advised customer service representatives on support calls and offered coaching with a focus on building employee development and success.• Engaged in calibration sessions for supervisors to establish uniform call monitoring. Show less

New Glasgow, Ns

• Supported clients in Microsoft Office Setup and Outlook troubleshooting issues with an average handling time of less than 8 and a half minutes.• Coordinated with corporate Microsoft Exchange support for business support.• Volunteered for overtime to reinforce support for Sasser/Netsky computer viruses.

Interactive Technology 2001-2002, Information Technology 2002-2003, It

High School

Activities and Societies: Basketball team, Softball team, Webpage design team, Talent Show, Curling team