Gianluca C.

Gianluca C. Email and Phone Number

Pre-Sales Engineer @ yes-security Inc.
Gianluca C.'s Location
Milan, Lombardy, Italy, Italy
Gianluca C.'s Contact Details

Gianluca C. personal email

n/a
About Gianluca C.

15+ years experience focusing on customer success in the Clouds.From deep technical to pre-sales activities always with sharp focus on results. Currently supporting the Sales function in finding the best solution for our customers leveraging the full breadth of our product offering, through Demos, POCs, RFP/RFI, Customer Journey Workshops and much more!At a personal level I also enjoy digital photography, producing and playing music and also skiing!Volunteering is part of my life through pro-bono activities remotely or in Ghana.PS: Views expressed are my own

Gianluca C.'s Current Company Details
yes-security Inc.

Yes-Security Inc.

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Pre-Sales Engineer
Gianluca C. Work Experience Details
  • Yes-Security Inc.
    Solutions Consultant Advisor
    Yes-Security Inc. May 2023 - Present
    Yes-Security offers to their customers a Cloud Security & business applications governance product called TrustedStack to secure hundreds of low-code, no-code, automation and AI technologies by continuous discovery of technology stacks & security posture, governance with comprehensive security and compliance policies and collaboration between the CSO, CSO, CTO and X-Ops teams.In my role I'm supporting Yes-Security in typical solutions consulting activties, defining go-to-market strategies, designing proof of concepts, answering RFI/RFPs.
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  • Appian Italia
    Distinguished Solutions Consultant
    Appian Italia Apr 2022 - Jul 2023
    Milan, Lombardy, Italy
    I joined Appian Italy and my exciting goal is to support unprecedented growth in terms of business and supporting teams in the SEMEA region.Leveraging my past experiences in niche and consolidated product vendors I'm tasked to support the sales AEs and at the same time collaborate to define the evolution of the solution consulting team in South EMEA. With challenging revenue growth targets we'll need to better structure solution consulting teams, operations and supporting functions in order to properly scale and reach our ambitious goals. I'm supporting this growing company in defining both strategy and executing to reach our full potential.Leveraging the full breath of the platform we empower businesses to innovate and bring the power of the Intelligent Automation, Process Mining and Business Analytics to map critical processes on every industry.Specifically I'm building trust and market share together with FINS vertical Sales People, being trusted partners on specificitiy of banks, Insurances and investment management processes. In this context being able to support the business case evaluation whit meaningful TCO analysis is key where legacy systems and architectures are still the standard.
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  • Salesforce
    Principal Solution Engineer - Core Fins Industry
    Salesforce Feb 2019 - Mar 2022
    Milan Area, Italy
    In this new role I support big financial institution in understanding the value of an integrated way to relate with their customers. This is becoming more and more important in a scenario of shrinking margins on financial products, where the customer experience become more prominent and important than ever.Leveraging the full portfolio of Salesforce Customer 360 platform we support those big important institutions to offer better services through a wise adoption of digital technologies. Being a trusted advisor is not a cool label but a needed role in achieving results while transitioning to a new paradigm of relationships with customers and driving the digital transformation.
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  • Salesforce
    Lead Solution Engineer - Marketing Cloud
    Salesforce Aug 2017 - Feb 2019
    Milan Area, Italy
    In this new exciting role, I'm supporting the CRM and Marketing Cloud Sales Organization in delivering the best value. It is a fast-paced and challenging environment, where everyone is empowered to do their best and hundreds-thousands of customers, prospects and partners are all part of an incredible journey where the customer success and experience is key.The Salesforce culture and value make this job one of the best I've been engaged, letting me develop also my volunteering activities (see below for more details).**Salesforce Marketing Cloud**✔ Salesforce Pardot✔ Salesforce Marketing Cloud (ex ExactTarget, Radian6, iGoDigital)✔ Salesforce DMP (ex Krux)✔ Salesforce Interaction Studio (Thunderhead)
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  • Oracle
    Principal Sales Consultant
    Oracle Feb 2016 - Jul 2017
    Milan Area, Italy
    I joined the CX Presales Team supporting 30+ Sales Reps on the broadest apps portfolio on the market, leveraging synergies with the Oracle PaaS & IaaS ecosystem.I've joined also xLOB projects to position an end to end solution from IoT through PaaS to CX actions,involving global partners.In this period I've also empowered my soft skills through intense trainings and being involved incomplex scenarios, where different internal & external stakeholders must be taken in account in orderto deliver the expected value and performances.The day to day focus is on the Oracle CX Platform (Marketing, Service Cloud, Sales Cloud andCommerce Cloud):**Oracle Marketing Cloud**✔ B2B Marketing Automation (aka Eloqua)✔ B2C Marketing Cross-Channel Orchestration (aka Responsys)✔ Conversion Rate Optimization and Content Personalization (aka Maxymiser)✔ Content Workflow Management (aka Compendium)✔ Social Marketing (aka Vitrue)✔ Data Management Platform (aka BlueKai)**Oracle Service Cloud**✔ Knowledge Management, Cross-Channel Support, WebCustomer Service (aka RightNow)✔ Policy Automation✔ Workforce and Field Service Management (aka TOA)
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  • Webtrends
    Sales Engineer
    Webtrends Feb 2011 - Feb 2016
    Italy, Uae, Africa
    Webtrends is a challenging and fast paced environment.In this agile but fast team I could experience a lot of aspects crossing among pre/post and pure sales task and responsibilities.I did account management for the biggest italian brands (Intesa San Paolo, Poste Italiane, Finmeccanica, Wind, Alitalia, Eni, Enel, Tiscali among the others). I managed our network of certified partners to deliver high quality professional service to our very demanding customers.In the Pre-Sales role I could refine my skills about showing the best of our technologies with trials and POCs, building complete and complex RFP/RFI, scoping offers both for products and professional services and of course improving my pres and relational expertise.Of course I deepened my knowledge in Web Analytics/Optimization on top of one of the most performing SaaS environments.
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  • Pirelli Broadband Solutions
    Voip And Network Analyst @ Dvt
    Pirelli Broadband Solutions Jun 2008 - Mar 2011
    Department responsible for the validation of VoIP CPE, multiple play access routers.Testing and validation of VoIP (SIP, MGCP, H.323) CPE's embedded software.Validation of products for Telecom Italy, especially the new releases for the provision of new service full IP Voice service on Italitel PK3 Soft Switch platform.Validation and integration of xDSL/Fiber/GibEth products for Swisscom on Ericsson's IMS platform.Validation and integration of xDSL/Fiber/GibEth products for Telekom Austria on Nortel/KCC Soft Switch platform with six months experience abroad with the customer.Using measuring devices, telephone automation (Spirent Abacus), traffic generation (Ixia) and traffic analysis (Network Analyzers). Use of test development and management as HP Quality Center and IBM ClearQuest.
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  • Icteam
    System & Network Engineer
    Icteam Oct 2006 - Jun 2008
    Head of the study, design, development and integration of an appliance for a VoIP & FoIP (Fax over IP with t.38fax technology) service (open source IP PBX). I was involved in acquiring more skills not only in the field of networking and voice, but also in systems integration and programming to provide a substrate for applications providing various services components. Autonomous management of customer relations, that's the fundamental phase of requirements analysis, development planning and implementation of a mutually agreed solution.Design and development of distributed VoIP architectures for major clients with branches throughout the country; use of hybrid solutions obtained by integrating open source products (OpenSER, FreeRadius, Asterisk) with Cisco / Linksys, Patton Inalp to interface to the PSTN world (FXO and FXS, ISDN BRI, E1/T1 PRI and Q. SIG for interfacing with legacy PBX), Snom and Grandstream.Implementing a VoIP gateway service with AAA and billing, LCR, Call Back and advanced services for the termination of national and international traffic on VoIP operators (Verizon, Eutelia and Tiscali).Support for the use of WAN connectivity service (wholesale ISP Multihoming (BGP path) lines up, firewalling) and LAN on equipment Cisco, Fortinet, Sonicwall, HP, 3Com.Service Management Relay SMTP (postfix) and housing of mail boxes on postfix / cyrus and Zimbra Collaboration Suite with advanced services via the web management and synchronization with external devices.Design and use of services monitoring, services cluster and HA architectures.Engineering Support activities implemented through a system of ticketing and customer feedback.
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Gianluca C. Skills

Oracle Cx Presentation Skills Oracle Marketing Cloud Oracle Service Cloud Pre Sales Analytics Saas Cloud Computing Customer Relationship Management Sales Engineering Rfp Problem Solving Demos Integration Software As A Service

Gianluca C. Education Details

Frequently Asked Questions about Gianluca C.

What company does Gianluca C. work for?

Gianluca C. works for Yes-Security Inc.

What is Gianluca C.'s role at the current company?

Gianluca C.'s current role is Pre-Sales Engineer.

What is Gianluca C.'s email address?

Gianluca C.'s email address is gi****@****cle.com

What schools did Gianluca C. attend?

Gianluca C. attended Università Degli Studi Di Bergamo.

What are some of Gianluca C.'s interests?

Gianluca C. has interest in Guitar, Skiing, Economic Empowerment, Politics, Education, Environment, Basket And Indoor Soccer, Digital And Analogue Photography, Music Theory, Science And Technology.

What skills is Gianluca C. known for?

Gianluca C. has skills like Oracle Cx, Presentation Skills, Oracle Marketing Cloud, Oracle Service Cloud, Pre Sales, Analytics, Saas, Cloud Computing, Customer Relationship Management, Sales Engineering, Rfp, Problem Solving.

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