Giorgio Catucci Email & Phone Number

Kuala Lumpur, MY

Kuala Lumpur, Malaysia

Job scope:- Train, Coach & Consult to help Starting, Running, Growing, Scaling-up or Transforming any business.- Deliver micro loans without interests to empower under-served community and social entrepreneurs.Key Achievements to date:- Achieved >85 NPS (Net Promoter Score) in 2024 YTD- Trusted by >20 corporations- Delivered multiple Incubator/Accelerator.

Subang Jaya, Selangor, Malaysia

Every term, I am invited as Guest Speaker to share with university students about diverse disciplines and their application through personal case study application (i.e. DHL IT Services Social Business 360 strategy).- Design Thinking- Change Management- Project Management- Agile & Agility- Lean Management- Lean Start-up

Petaling Jaya, Selangor, Malaysia

Cyberjaya, Selangor, Malaysia

• Job scope:
• Implement Operational Excellence and make FIRST CHOICE (DHL Continuous Improvement Culture) attractive to 5700 colleagues in 20 countries and 3 continents.
• Motivate colleagues to embrace Lean everyday and everywhere.
• Implement innovations through Design Thinking & Agile to improve Processes CX, UX & EX.
• Lead agile and virtual team.
• Manage 23 IT Processes documentation and repository.Key Achievements in 3 years:

Cyberjaya, Selangor, Malaysia

• Job scope:
• Train, Coach & Consult GBS Functions (i.e. IT, HR Services, Procurement & Real Estate).
• Lead Improvement Initiatives in GBS Functions
• Integrate Agile practices in the AS IS business practices in ITKey Achievements in 6 years:
• By 2019, trained and certified 173 First Choice Master Bronze (Lean & 6-sigma Green Belt)
• By 2019, 92% Employees’ Favorable Opinion in (74% in 2013)

Cyberjaya, Selangor, Malaysia

• Job Scope:
• Implement "Social Business 360" strategy to steer from "Charity" to "Sustainability" (creating shared value).
• Lead employees engagement - 1400 employees from 29 nationalities operating 365/24/7. Key Achievements in 6 years:
• 12 DHL Corporate Responsibility Awards & 42 Funded Initiatives
• ~30K hours of volunteers running >700 activities investing more than 780K RM
• Empowered 18 Social Enterprises

Oakland Park, Florida, United States

Job Scope: - Invest in undervalued real estate properties.- Upgrade real estate property to realize maximized rental income and capital appreciation for resale value.Key Achievements:- Own multiple properties.- Employ property manager and handyman.- Realized up to 200% ROI (sales price vs purchasing price)- Retain tenants for up to 10 years.- Realize.

Cyberjaya, Selangor, Malaysia

• Job scope:
• Manage billing application product lifecycle and business requirements
• Implement tariff/pricing migration from legacy applications
• Develop and deliver user trainings Key achievements:
• Ensure successful delivery world wide of 3 major system releases
• 100% successful tariff/pricing migration from legacy applications for DHL Express USA

Fort Lauderdale, Florida, United States

• Job scope:
• Implement Billing Optimization Program in 50 Latin American countries
• Implement Latin America shared service center in Costa Rica
• Implement SOP for Billing and Accounting throughout Latin AmericaKey achievement:
• Implement finance software in 40 countries (including releasing 2 major upgrades of software)
• Develop and handover SOP to accelerated deployments including data migration accuracy

Fort Lauderdale, Florida, United States

• Job scope:
• Analyze fiscal charges and cost compensations for/to Latin American
• Arbitrate billing disputes applying Network Service Standard Policy
• Improve Yield Management profitability of International COD Shipments
• Improve DOS of Global Accounts payment terms and cash flows
• Act as billing manager in various countries and coaching new managersKey Achievement:

Pompano Beach, Florida, United States

• Job Scope:
• Monitor Direct Labor Costs and "food and beverages" inventory for a restaurant chain.
• Control operation's cash flows, PNL and manage quarterly re-forecast.Key achievement:
• Maximize profitability by deploying the Pricing Strategies for restaurants based on existing marketing and financial data
• Develop the Produce Pricing Model based on a linear function measuring Variable Costs

Boca Raton - Florida USA

• Job scope:
• Manage the room division, which includes housekeeping and maintenance services.
• Manage labor cost and monitor purchasing agreements for various suppliesKey achievement:
• Restore and sustain Holiday Inn rating for the resort with Housekeeping Reconstruction Plan
• Develop the "Employ Satisfaction Rate” - empowerment strategy to motivate housekeeping personnel and improve performances

Fort Lauderdale, Florida USA

Job Scope: - Completing the end-of-day closing of all Point of Sales.- Reconciling all cash and credit cards payments.- Reviewing room charges and making adjustments when applicable.- Generating Income Statement and various management report.- Acting as Manager on Duty tasks from 11PM to 7AM.

United States

Building life and professional experiences dealing with people from different cultures.Living on a ship for 6 months at the time, allowed me to experiencing an extremely well logistic operation. Learning how to effectively and efficiently manage time and resources.Mastering the art of empathy with customer to enrich their dining experience.Living on a ship.

Bs, Finance & Marketing, 3.62 Cum Laude

Aa, Economics, 3.58 Laude

As, Hotel Management, 3.52 Laude

Activities and Societies: Implementing new empowerment theories in work environment (1997) Developing Tour Packages in South Florida.