Giorgio Catucci Email and Phone Number
Giorgio Catucci work email
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Giorgio Catucci personal email
I have 40 years hands on experience from small entrepreneurship to big corporate - "been there and done it.”- 25 years at DHL performing different functions - finance operation (Order To Cash), manage IT projects (Waterfall or Agile, business process optimization (mainly Billing, IT Build & Run) and various (Business & Cultural) transformations programs.- 15 years leading people (functional, cross-functional & cross-regional) with or without authority.- 12 years consulting for Global Business Functions (i.e. IT, HR Services & Procurement).- 5 leading Operational Excellence (Continuous Improvement Culture).- 6 years leading Corporate Sustainability and impactful volunteering programs. - 20 years training and coaching in corporate world and youth empowerment programs.- 10 years in the Social Entrepreneurship and Start-up ecosystem.- 15 years in major hotels, restaurants and cruise lines worldwide performing different roles from food & beverage to front office - including running small seasonal businesses.Over the years, I achieved (or helped achieve) desired outcomes in an effective, efficient and lasting way. As a testament, my achievements at DHL were recognized and awarded 50 times by the CEO - Frank Appel.Everyone I have worked with will say that I am very result oriented (outcomes rather than output) driven by contagious passion for what I do because everything I do is a learning journey for me.My expertise in diverse disciplines enables me to see things from different angles and bring new perspectives.- Design Thinking (Customer, User or Employee’s Experience)- Lean Start-up (new business or services/products)- Agile practices (including SCRUM & Change Agility)- Lean (Continuous Improvement, Problem Solving, Process Management, and more)- Six-sigma (Data driven approach to Analyze & Measure performance, and more)- Project & Program Management (implement strategies and transformation initiatives)- Change Management (get people from AS IS to TO BE, Vision & Mission, Theory Of Change, Stakeholder/Conflict Management)- Corporate Sustainability & Volunteering Programs
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Managing DirectorGcatucci - Expertise In Bite-SizedKuala Lumpur, My
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Director Business ConsultingGcatucci Training & Consutling Feb 2023 - PresentKuala Lumpur, MalaysiaJob scope:- Train, Coach & Consult to help Starting, Running, Growing, Scaling-up or Transforming any business.- Deliver micro loans without interests to empower under-served community and social entrepreneurs.Key Achievements to date:- Achieved >85 NPS (Net Promoter Score) in 2024 YTD- Trusted by >20 corporations- Delivered multiple Incubator/Accelerator Programs- Empowered >20 NGOs & Social Enterprises- Delivered 143 Loans With No Interests in 28 Countries
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Visiting LecturerInti Jan 2016 - PresentSubang Jaya, Selangor, MalaysiaEvery term, I am invited as Guest Speaker to share with university students about diverse disciplines and their application through personal case study application (i.e. DHL IT Services Social Business 360 strategy).- Design Thinking- Change Management- Project Management- Agile & Agility- Lean Management- Lean Start-up -
Adjunct Professor Of BusinessSaito University College Sep 2023 - Aug 2024Petaling Jaya, Selangor, Malaysia -
Head Of Continuous Improvement & Process ManagementDhl Jan 2020 - Feb 2023Cyberjaya, Selangor, MalaysiaJob scope:• Implement Operational Excellence and make FIRST CHOICE (DHL Continuous Improvement Culture) attractive to 5700 colleagues in 20 countries and 3 continents.• Motivate colleagues to embrace Lean everyday and everywhere.• Implement innovations through Design Thinking & Agile to improve Processes CX, UX & EX.• Lead agile and virtual team.• Manage 23 IT Processes documentation and repository.Key Achievements in 3 years:• Employees' Favorable Opinion improved year on year to 84% (above global standards)• >450 Training, Workshops & Webinars• ~250 Improvement Initiatives Coached or Advised• >320 FIRST CHOICE Certifications (equivalent to Lean+Sigma)• ZERO internal and external audit findings on IT Processes Documentation. -
Director Consultant (Lean, 6-Sigma & Agile)Dhl Jan 2012 - Dec 2019Cyberjaya, Selangor, MalaysiaJob scope:• Train, Coach & Consult GBS Functions (i.e. IT, HR Services, Procurement & Real Estate).• Lead Improvement Initiatives in GBS Functions• Integrate Agile practices in the AS IS business practices in ITKey Achievements in 6 years:• By 2019, trained and certified 173 First Choice Master Bronze (Lean & 6-sigma Green Belt) • By 2019, 92% Employees’ Favorable Opinion in (74% in 2013)• Implement Process Management framework for operational efficiency and effectiveness• Implement Workforce Capacity Management for short to mid-term forecasting• Integrate SCRUM Framework in IT Processes• Develop and apply DMAIC Agile Approach
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Corporate Responsibility ManagerDhl Jan 2013 - Dec 2018Cyberjaya, Selangor, MalaysiaJob Scope:• Implement "Social Business 360" strategy to steer from "Charity" to "Sustainability" (creating shared value).• Lead employees engagement - 1400 employees from 29 nationalities operating 365/24/7. Key Achievements in 6 years:• 12 DHL Corporate Responsibility Awards & 42 Funded Initiatives• ~30K hours of volunteers running >700 activities investing more than 780K RM• Empowered 18 Social Enterprises• Achieve & sustain 94% Employees’ Favorable Opinion• >58 Tons Recycled/Reused & >3,5K Tons CO2 Reduced• HOPE Award – Youth Friendly Organization (2105 & 2018)• MaGIC 2017 Amplify - Game Changer Award (2017) for Buy 4 Impact Program• ACE (Association Of Customer Experience Industry) Best CSR Programs (214, 2015 & 2017)
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OwnerGcatucci Investments Jan 2010 - Feb 2022Oakland Park, Florida, United StatesJob Scope: - Invest in undervalued real estate properties.- Upgrade real estate property to realize maximized rental income and capital appreciation for resale value.Key Achievements:- Own multiple properties.- Employ property manager and handyman.- Realized up to 200% ROI (sales price vs purchasing price)- Retain tenants for up to 10 years.- Realize steady rental income to cover OPEX and CAPEX.
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Order To Cash Solutions ManagerDhl Jan 2006 - Dec 2011Cyberjaya, Selangor, MalaysiaJob scope:• Manage billing application product lifecycle and business requirements • Implement tariff/pricing migration from legacy applications• Develop and deliver user trainings Key achievements:• Ensure successful delivery world wide of 3 major system releases • 100% successful tariff/pricing migration from legacy applications for DHL Express USA
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Billing Solutions Manager (Bpo)Dhl Jan 2002 - Dec 2005Fort Lauderdale, Florida, United StatesJob scope:• Implement Billing Optimization Program in 50 Latin American countries • Implement Latin America shared service center in Costa Rica• Implement SOP for Billing and Accounting throughout Latin AmericaKey achievement:• Implement finance software in 40 countries (including releasing 2 major upgrades of software)• Develop and handover SOP to accelerated deployments including data migration accuracy
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International Billing AnalystDhl Jul 1998 - Dec 2001Fort Lauderdale, Florida, United StatesJob scope:• Analyze fiscal charges and cost compensations for/to Latin American• Arbitrate billing disputes applying Network Service Standard Policy• Improve Yield Management profitability of International COD Shipments• Improve DOS of Global Accounts payment terms and cash flows• Act as billing manager in various countries and coaching new managersKey Achievement:• Reduce DOS from Global Accounts and increase countries’ cash flow• Reduce revenue leakage by implementing Billing System/Processes and standardized Billing/Accounting Reconciliation Procedures for Latin America
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Restaurant Business ConsultantMontagna Inc. Jan 1996 - Jul 1998Pompano Beach, Florida, United StatesJob Scope:• Monitor Direct Labor Costs and "food and beverages" inventory for a restaurant chain. • Control operation's cash flows, PNL and manage quarterly re-forecast.Key achievement:• Maximize profitability by deploying the Pricing Strategies for restaurants based on existing marketing and financial data• Develop the Produce Pricing Model based on a linear function measuring Variable Costs
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Room Division ExecutiveHoliday Inn Hotel & Suites Jan 1995 - Jan 1996Boca Raton - Florida UsaJob scope:• Manage the room division, which includes housekeeping and maintenance services.• Manage labor cost and monitor purchasing agreements for various suppliesKey achievement:• Restore and sustain Holiday Inn rating for the resort with Housekeeping Reconstruction Plan• Develop the "Employ Satisfaction Rate” - empowerment strategy to motivate housekeeping personnel and improve performances -
Night AuditorHoliday Inn Hotel & Suites Mar 1994 - Jan 1995Fort Lauderdale, Florida UsaJob Scope: - Completing the end-of-day closing of all Point of Sales.- Reconciling all cash and credit cards payments.- Reviewing room charges and making adjustments when applicable.- Generating Income Statement and various management report.- Acting as Manager on Duty tasks from 11PM to 7AM.
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Dining Room SupervisorPrincess Cruises Sep 1990 - Dec 1992United StatesBuilding life and professional experiences dealing with people from different cultures.Living on a ship for 6 months at the time, allowed me to experiencing an extremely well logistic operation. Learning how to effectively and efficiently manage time and resources.Mastering the art of empathy with customer to enrich their dining experience.Living on a ship for 6 months at the time, allowed me to experiencing an extremely well logistic operation. I have learned how to effectively and efficiently manage time and resources.
Giorgio Catucci Skills
Giorgio Catucci Education Details
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3.62 Cum Laude -
3.58 Laude -
3.52 Laude
Frequently Asked Questions about Giorgio Catucci
What company does Giorgio Catucci work for?
Giorgio Catucci works for Gcatucci - Expertise In Bite-Sized
What is Giorgio Catucci's role at the current company?
Giorgio Catucci's current role is Managing Director.
What is Giorgio Catucci's email address?
Giorgio Catucci's email address is gi****@****dhl.com
What schools did Giorgio Catucci attend?
Giorgio Catucci attended Florida Atlantic University, Broward Community College, Broward Community College.
What are some of Giorgio Catucci's interests?
Giorgio Catucci has interest in Social Services, Children, Property Investments, Cooking, Economic Empowerment, Civil Rights And Social Action, Swimming And Scuba Diving, Education, Stock Market And Financial Investments, Poverty Alleviation.
What skills is Giorgio Catucci known for?
Giorgio Catucci has skills like Business Process, Process Improvement, Business Process Improvement, Business Analysis, Six Sigma, Project Management, Management, Change Management, Prince2, Agile Methodologies, User Acceptance Testing, Scrum.
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