Who is Glynis Bhana? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Glynis Bhana is listed as Operations Manager at TP, based in City of Cape Town, Western Cape, South Africa. AeroLeads shows a matched LinkedIn profile for Glynis Bhana.
Glynis Bhana previously worked as Senior Operations Lead at World Challenge and Service Operations Manager at Roomraccoon Hotel Tech 🦝. Glynis Bhana holds Bachelor Of Laws - Llb, Law from University Of South Africa/Universiteit Van Suid-Afrika.
Company email context
Email format at TP
This section adds company-level context without repeating Glynis Bhana's masked contact details.
TP
Review company-level records connected to Glynis Bhana before choosing the right outreach path.
Profile bio
About Glynis Bhana
Results-oriented senior operations leader with global experience spanning the UK, Europe, North America, Australia, and South Africa. I specialise in driving operational excellence and delivering high-impact service improvements across diverse markets. With a proven track record in managing cross-functional teams, scaling operations, and enhancing customer journeys, I am passionate about creating seamless experiences that exceed expectations.Certified Lean Six Sigma Black Belt, I leverage data-driven insights to optimise processes, eliminate inefficiencies, and ensure high service standards. My leadership approach focuses on mentoring teams, fostering a culture of continuous improvement, and driving operational efficiency to positively impact financial performance. I thrive in dynamic, fast-paced environments where collaboration and customer-centricity are key drivers of success, with a clear focus on maximising operational output and controlling costs.
Current workplace
Glynis Bhana's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Glynis Bhana work experience
A career timeline built from the work history available for this profile.
Operations Manager
Senior Operations Lead
Spearhead operations across diverse markets, focusing on accounts receivable and forecasting, ensuring smooth service delivery.Train and mentor a high-performing team of Operations Coordinators, driving continuous improvement and service excellence.Manage escalations across multiple touchpoints (pre-departure, on-trip, post-trip), enhancing customer satisfaction through proactive issue resolution.Key Achievements:Re-engineered the accounts receivable process, drastically cutting overdue payments and improving cash flow.Led the creation of operational forecasts that optimised resource allocation and anticipated key service demands.Collaborated across UK, Australian, and South African teams, driving round-the-clock operational support.
Service Operations Manager
Oversaw customer service operations for over 1,200 clients, working across diverse markets to retain €2.5M+ in annual recurring revenue (ARR).Analysed churn data and pain points to develop retention initiatives, improving overall customer satisfaction and reducing churn.Served as the Voice of the Customer, collaborating with product and development teams to resolve system bugs and improve service offerings.Key Achievements:Scaled the customer service team by more than 500% in less than six months, while maintaining service quality.Enhanced operational efficiency through 3CX queue optimisation, driving call abandonment from 40+ per day to zero.Nominated as Runner Up for Raccoon of the Quarter Q2 2022, and mentored a direct report to win the award in Q3.
Apr 2022 - Mar 2023
Cv Writer
As a professional document creator, I provide services to a global client base across various industries. I liaise with clients to ensure a consistent, positive experience and high levels of customer service. I develop a variety of professional documents including resumes and LinkedIn profiles for multiple industries including healthcare, commercial, government, and engineering. Diligent in my efforts, I maintain consistently high writer and customer satisfaction score.
Oct 2020 - Mar 2022
Transcriptionist And Captioner
Transcription of audio and video files as well as closed captions for video in English.
Jan 2019 - Oct 2020
Customer Service Agent
Nov 2015 - Jan 2017
3 education records
Glynis Bhana education
Bachelor Of Laws - Llb, Law
Bachelor Of Medicine, Bachelor Of Surgery (Mbbs)
Bcom Law
FAQ
Frequently asked questions about Glynis Bhana
Quick answers generated from the profile data available on this page.
What company does Glynis Bhana work for?
Glynis Bhana works for TP.
What is Glynis Bhana's role at TP?
Glynis Bhana is listed as Operations Manager at TP.
Where is Glynis Bhana based?
Glynis Bhana is based in City of Cape Town, Western Cape, South Africa while working with TP.
What companies has Glynis Bhana worked for?
Glynis Bhana has worked for Tp, World Challenge, Roomraccoon Hotel Tech 🦝, Mango5, and Rev.Com.
How can I contact Glynis Bhana?
You can use AeroLeads to view verified contact signals for Glynis Bhana at TP, including work email, phone, and LinkedIn data when available.
What schools did Glynis Bhana attend?
Glynis Bhana holds Bachelor Of Laws - Llb, Law from University Of South Africa/Universiteit Van Suid-Afrika.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial