Gregory Cole Coyne Email & Phone Number

United States

Hanover, Massachusetts, United States

Responsible for the leadership, plan, execution and 4 wall contribution of the 2nd largest store in the Northeast Region - 75K sq ft facilityIncreased customer service score 20% over LY by empowering employees to increase engagement with customers throughout their visitFilled 23 open positions in less than 30 days, after 5 week COVID closure achieving full staffing levels to support increased demand of new curbside pick-up and existing anniversary plansStrategic negotiation with town officials to reverse town order that mandated removing on-site storage trailers. Arranged new agreement crucial to the success of receiving large fall receipt inventory

Greater Boston Area

Senior executive for $25 million annual revenue operation. Primarily responsible for $2.5mil store budgets, operations, shipping/receiving, purchasing, loss prevention, customer service and 52.5K sq ft facility management.Manage and negotiate 12 annual recurring vendor contractsControl of the project plan, management and execution of 5 separate capital budget projects each yearLocation was winner of the company’s profitability award 2013 and 2014Led initial store construction build out including 2 major renovations with budgets of $3.7mil and $2.8milOversaw project build out of 8,800 sq ft / 127 seat - 5 star restaurantAchieved EBITDA for store P&L 13 out of 15 yearsStore was chosen as pilot location for several technology roll outs including X-Store POS and Mobile receivingResponsible for large scale cost savings strategies in excess of $350K working with Panasonic and MIT to determine root cause and resolution of electrical and light ballast failures

Greater Boston Area

Manager of all financial aspects of $60 million annual business and 102K sq ft company proto-type storeResponsible for maintaining all store budgets, accurate forecasting, staffing, receiving, housekeeping, shortage and loss control, safety, customer service and general building maintenanceReduced overall expense dramatically improving on controllable expenses by $33K 2002 vs 2001, and again by $31K 2004 vs 2003Identify and navigate union standards and mandates while not sacrificing company goals and deliverablesPromote cohesive work environment through constant communication with union representatives and employeesRecorded lowest shortage results for store in over a decade

Richmond, Virginia Area

Director of all financial, budgetary and accounting aspects in a 301K sq ft - 3 building operation with achieved annual revenue of $75 millionResponsible for total store shortage, sales generation, budgets, finances, profit improvement, staffing, asset protection, merchandise flow, construction, building maintenance, purchasing, credit and safetyDecreased expense overage by 1.3% in 200 vs 1999Held team meetings consistently to surface new profitability ideasNamed as stores representative to the company in claims and vendor return task forceStore achieved CEO Cup Award in 2001 for excellence in customer service

Fayetteville, North Carolina Area