Responsible for the Infrastructure & Operations Delivery team that provides value-added solutions to existing technology categories and manages the lifecycle management of our solutions• Manage a team of individuals with diverse technology skillsets to collaborate together resulting to manage lifecycle management activities and implement technology solutions• Educator of Agile concepts and LEAN Six Sigma principles to guide and establish standards, drive visual management, and focus on continuous improvement• Management activities such as setting individual development plans, coaching team members and establishing goals and workload prioritization• Monitoring and perform capacity planning to ensure appropriate sizing of systems• Participate in architectural reviews that support future technology solutions• Responsible for vendor management activities related to network, server, storage, Office 365, SSO• Budgetary and forecasting responsibilities for departmental capital & operating expenditure• Participate in incident and crisis management and provide leadership oversight for monthly reviews and quarterly disaster recovery plan exercises.

Responsible for managing multiple projects and programs to support the technology needs for the Infrastructure & Operations division with full project accountability and budgetary responsibilities.• Implemented Identity Provider SSO platform for both cloud and on-premise connectivity • Defined LEAN practices for standard work processes and implemented standards for visual management and participate as an Agile supporter to raise awareness and educate team members• Lead systems upgrade for remote offices to implement new technology infrastructure • Executed a project to replace the data center core switch in order to stabilize network services• Implemented VPN infrastructure to support both employee and external partner access• Planned and managed server storage systems upgrades to support business technology environments• Completed the virtual server farm to support business demand for scalability while reducing physical foot print in our data center environment

Project managed multiple projects in support the Universities application and technology requirements through implementations and upgrades of varying vendor solutions.• Planned and managed the build out of two state-of-the-art data center infrastructure solutions using a combination of high availability software and virtualization to support the organizational needs• Created a systems design and deployment process model to align against project & portfolio management for system and service deployment• Planned and managed the execution of the platform migrations for all the PeopleSoft ERP applications, Oracle Business Intelligence, Learning Management Systems as well as other Third Party solutions moving from Sun Solaris to Linux O/S Platform• Managed technical environment builds to support the application upgrades for PeopleSoft HR, SA, and FS systems and well as Blackboard Vista• Initiated, planned and managed the implementation of the PCI compliance solution for the PeopleSoft and Web applications and received recognition by the State Comptroller• Overall responsible for all project schedules communications to ensure that the project objectives, scope, and deliverables are understood between stakeholders and project teams

Implementations for Oracle 9i/10g databases, Siebel 7.7 CRM solutions, SAP 4.6D R/3 landscapes, numerous web technology applications on new and existing server/storage systems while providing direction to internal and external technical teams.• Supervised geographically dispersed team of software engineers and database administrators for a $2.5MM Siebel CRM project with team members located in Boston, Germany, and India• Managed the solution delivery for a $10MM server consolidation project to convert from 90 plus HP9000 PA-RISC servers to 10 SUN Ultra-SPARC III E15K frames and migrate the operating systems platform from hpux11i to solaris9• Successfully delivered a $3.4M multi-application decommission project for Commercial & Customer Support systems which resulted in a cost savings to P&G• Responsible for all communications management between business, technical, and audit teams• Ensured compliance of all PMI methodologies for project initiatives and risk management practices• Developed effective processes to execute 10 system SAP Global Cross Recovery project over 6 days utilizing infrastructure planning metrics and service delivery models• Designed and configured Oracle 9i/10g databases for standard and custom business applications• Responsible for Hardware Capacity Planning of Gillette’s North American data center• Conducted bi-weekly infrastructure planning meetings with various technical teams to plan systems growth and capital budgeting requirements on future infrastructure procurements• Ensured quality of service of project deliverables were met on-time and within budget• Engineered IBM Web Sphere server environment to support intranet team portal projects

Managed 100 plus UNIX servers in a 24/7 data center environment to support the SAP R/3 applications.• Designed and delivered High Availability server cluster environments using HP MC/Service Guard• Project management responsibility for various customer facing and internal IT initiatives• Architected scalable server environments with external vendors to plan future capacity requirements• Implemented Gillette’s 1st BEA WebLogic server landscape to fulfill a marketing initiative• Performed CPU, Memory, I/O, Network performance measurement analysis• Managed file systems, kernel parameters settings, and performance tuning metrics• Responsible for provisioning storage technologies such as FC SAN/NAS, and iSCSI• Experienced with server virtualization software on HPUX 11i vpar• Installed, configured, and administered operating systems for various server platforms • Wrote UNIX shell scripts to automate tasks for monitoring capabilities• Participated in change management process

Developed, implemented, and maintained the data center and customer support center business continuity/disaster recovery plans, budgets, and strategies for Gillette’s overall business resumption strategy and risk management practices.• Led development and testing of data center disaster recovery exercises for mission critical SAP applications to evaluate and improve processes and procedures• Managed business resumption location recovery plan for Customer Support Center which included physical and technical resource assignment and allocations• Conducted business impact analysis on Gillette value chain with internal and external stakeholders• Consulted senior management regarding recovery-time SLA objectives measuring continuity plan effectiveness• Responsible for risk mitigation planning and white boarding review sessions with BCP team members