Gene C. Fox Email & Phone Number

Mount Holly, North Carolina, United States

Responsible for directing and managing all field activities for external or internal customers with high level customer contact. This includes financial and technical responsibility, with full accountability for all activities. Responsible for all activities relative to field projects including costing, staffing, set-up and implementation. Significant customer contact and service responsibility representing the company on major/complex accounts. This often includes being lead role on specific customer accounts and high-profile projects.Duties/Responsibilities:• Work with CEO in planning and implementing strategies and initiatives.• Manages staff to ensure achievement of goals and objectives.• Work with CEO to set goals and conduct performance reviews for all internal field staff.• Work with CEO in the hiring for direct employees and contract personnel.• Work with CEO to develop initiatives, measure, control, and monitor all applicable cost areas, installation pricing, quotes, bids processes, sourcing, staffing, quality, and on time completion.• Serve as member of estimating team.• Negotiate with subcontractors and establish subcontractor guidelines.• Oversees the development of plans to ensure consistent field coverage on accounts, installation quality, and a diversified subcontractor base.• Responsible for project start up tasks and strategies.• Update all status dates and notes to business system in a timely and accurate manner.• Ensure operating policies and procedures are consistent with sound business practices.• Travel as required to support projects, manage staff and vendors, project schedules, inspections, and training.• Provide individual Customer Service satisfaction on designated accounts.• Works with the business unit operations team to plan and secure information to achieve customer specifications.• Modifies and updates quarterly forecasts and ensures these sales goals are met.

Mount Holly, North Carolina, United States

Planning, leading, and executing projects for clients on a contract basis.

Charlotte Metro

AccuStore | A GSP CompanyFocus on providing both technical support and project based support for GSP’s AccuStore clients. Provide the on-boarding of best practices, training, and technical support to internal and external clients.• First line of support for all internal and external GSP software related issues from beginning to end with a specific focus on AccuStore. This includes reviewing IT support tickets and delegating the appropriate team member to handle each issue.• Performs Project Management duties on Survey projects; coordinate survey execution activities • Ensures the timely, quality delivery of technical support to clients.• External and internal end user point of contact • Provides advanced troubleshooting skills to resolve technical problems.• Validate software defects by recognizing the type of issue. i.e. training or software development• Work directly with internal account teams and software clients to rollout product implementation• Maintain excellent customer satisfaction• Beta-tester with a focus on establishing client experience feedback before general release of software updates.

Charlotte, North Carolina Area

Worked in conjunction with Client Marketing Team to coordinate workflow with mainproduction facility in Clearwater, FL. Included coordination of creative, production art,expedition and completion of monthly orders and special orders. Provided customerswith new and innovative P.O.P. ideas in order to generate additional revenue withinexisting accounts.• Primary interface with customer required daily interaction (face to face or viaphone) and participation in customer’s marketing meetings. Also established andmaintain relationships with Category, Regional and District Managers.• Coordination of creative and production art.• Expedition and completion of monthly orders and special orders, databasemaintenance, billing, quoting, order accuracy, and issue resolution with client.• Participated in store rides to ensure accuracy, assist with execution issues and lookfor potential POS opportunities.• Responsible for ensuring quality both in service and in product, to customers at thestore level.• Communicated cost saving benefits and advantages to the clients.

Charlotte, North Carolina Area

Overall project and construction management responsible for South Easternterritory for capital improvement projects to enhance sales,profits,morale and imageof over 550 stores.• Managed general contractors, company merchandise teams and third partymerchandisers on construction and merchandising projects for new stores,remodels, acquisitions, and on-site expansions.• Scheduled, tracked and forecasted current and future projects to ensure timelycompletion.• Recruited, coached and managed project team members.• Coordinated with Corporate Officers, store managers, general contractors, thirdparty vendors,project teammembers and other departments to ensure successfulproject completion.• Managed architects, engineers and general contractors to ensure the project wasof top quality,was completed on time, and was completed within the budget.• Managed overall budget of up to $9 million annually distributed across 30 stores,including the expense management and distribution for all projects, payroll andincidentals.• Managed new and used fixture inventory to reduce costs, and reviewed andauthorized unbudgeted expenditures.• Selected as company point person to support aggressive expansion projects inArizona, New Mexico,Colorado and Brooklyn, NewYork.