Greg Chalmers Email & Phone Number

Directed the North American Implementations Team overseeing the onboarding of over 131 accounts annually and contributing to more than $17M in Annual Contract Value (ACV). In H1 2024, delivered 64 account launches worth $12M in ACV, reduced onboarding timelines to a median of 69 days, and achieved a 94% team Culture Amp engagement score. Drove improvements in integration quality through strategic process innovations, cross-functional collaboration, and improvements in operational efficiency.

Wilmington, De

Headed all aspects of service delivery for Barclaycard Services internal teams with a focus on productivity, quality, risk management, internal/external benchmarking, and cost control. Led the delivery of contact center applications, card service platform, and digital banking operations to support the transaction cycle offering with dedicated service management to reinforce services provided to the Barclays Group front office functions.

Stood up a new consumer lending product platform and oversaw two agile development teams building out new processes for communications and payments. Served as the Product Owner driving the successful delivery of four new workstreams supporting the BCUS Consumer Loan program. Integrated and configured the new consumer loan product using FDR as a processor.

Directed the deployment of fulfillment services and marketing automation infrastructure using QTP, Selenium, Cucumber, and Jagacy, which resulted in a reduction of 3,200+ testing hours and significantly increased defect identification accuracy.

Led the development team for the launch of Mercury Mobile product and managed a $4.8M budget for delivery of TSYS mobile wallet provisioning, Discover network integration, and TSYS credit mobile development. Implemented a decoupled debit product on the TS2 platform and custom TSYS prepaid platform.

Directed a team of employees accountable for research, design, and validation of innovative product solutions with a focus on scalability and functionality. Provided consulting support for the RFP process and management of TSYS changes across family card processing, private label, and installment loan processing.

Managed large-scale new partner launches for BarclaycardUS and oversaw delivery of all bank functions to support partnerships with Aer Lingus, Vegas.com, Princess Cruises, Bluegreen, Harbor Freight Tools, and AGI.

Led the Marketing Operations project team in executing partner launches with Apple Credit Account, Southern Living at Home, Maverik, Century 21, Spirit Air, and Air Jamaica and led partner enhancement projects for EmigrantDirect, Continental Pacific, ATA Airlines, DirecTV, Apple iTunes.

Newark, Delaware

Orchestrated Collections, Recovery, and Litigation merger integration team following acquisition of Bank One. Constructed and managed conversion and integration plan, supporting delivery of combined systems and ensuring no loss of data, processes, or negative customer impact.

Newark, Delaware, United States

Supervised Strategic Technology team in assessing systems and identifying opportunities, enhancing usability and increasing operational efficiency. Defined strategic initiatives which generated $4.15M in annual benefit.

Fort Riley, Ks

Led air defense operations for an armored battalion of 750 soldiers and served on the nine-person planning team offering expertise in strategy and risk mitigation. Planned and executed training exercises, demonstrated problem-solving abilities in high stress situations, and earned recognition from senior officers as a top officer in the unit.Selected Commendations: Army Commendation Medal | Army Achievement Medal | National Defense Service Medal Service

Bachelor Of Arts - Ba, Criminal Justice

Associate Of Liberal Arts (Ala)