Greg Chatterton Email & Phone Number

Denver, Colorado, United States

• Ran on-going company analysis with goals of finding efficiencies and areas to optimization, including financial savings.• Reviewed and managed MSP, month-end, and project invoicing for customers to ensure invoices aligned with executed contracts to ensure no billing errors occurred. Understanding of various customer contract terms were essential to minimize billing errors.• Created proof of concept tools in MS Excel, a Client Score Card that rated our clients using several independent measurements and a Full Stack Report that illustrated which services clients were currently using and identified opportunities to increase revenue through expanding services.• Responsible for various hardware and software support renewals for both company and clients.• Created and compiled tools for Senior Management to use in internal and external meetings, including summary highlights and suggested recommendations.• Created and maintained various metric dashboards for Management.• Updated and rewrote the business processes for Client On-Boarding, Off-Boarding and Equipment Support Renewals to bring them in line with standard business practices.• Provided direct supervision, coordination, and technical guidance to 11-person Support desk team.• Initiated process management tools for the support desk.

Centennial, Colorado, United States

• Worked as a part-time Barista. Duties included opening the store, customer service, cash management and managed/entered weekly food and beverage orders. Hosted coffee and tea tasting seminars for staff and customers. • Responsible for placing and reconciling the weekly store orders based on past sales trends for beverage and paper products.• Assisted store manager with all monthly and quarterly inventory counts. The store recorded its lowest ever error percentage of less than 1% once I took this over and it consistently stayed below the recommended error percentage of 3%.

Centennial, Colorado, United States

• Worked as a part-time Barista. Duties included opening the store, customer service, cash management and managed/entered weekly food and beverage orders. Hosted coffee and tea tasting seminars for staff and customers.

Denver, Colorado

Installation Manger, Western Pacific Manager: 2004 – 2006 DenverIT Help Desk Lead: 2003 – 2004 Denver PC Tech III: 1997 – 2003 Denver & CanadaMovie Collection & Customer Database Coordinator: 1994 – 1997 Canada• Provided direct supervision, scheduling, and performance evaluation of three Project Managers. • Responsible for and supervised all aspects of the system installations – budgeting, scheduling, procurement, sub-contractor relationships and customer communication.• Monitored and controlled scheduling adjustments within territory to meet corporate and customer’s expectations.• Responsible for the management and security of all assigned inventory and property.• Evaluated system performance and effectiveness to maintain and minimize installation issues.• Maintained technical knowledge of current standards and new products.• Used prior IT expertise to aid in automating procedures and improving process efficiencies.• Customer liaison. IT liaison for Senior Management team.• Provided direct supervision, coordination, and technical guidance to Help Desk Team of 6 people.• Evaluated, implemented and administered the new IT Trouble Ticket system, including training for all IT employees.• Managed the IT Change Control Process and integrated it into the new Trouble Ticket system, generating efficiencies and maintaining accountability.• Managed and assisted in developing the IT On-Call procedures, streamlining all the processes including escalations.• Responsible for all aspects of the Help Desk budget.• Provided support for second corporate office relocation.