Guillaume Cheseaux Email & Phone Number

Zurich, Switzerland

- Collaborate with subject matter experts to create comprehensive and user-friendly technical documentation for Squirro end users.- Contribute to the development of educational materials for Squirro Academy, guiding both technical and non-technical users through the platform and products.- Oversee the Squirro Forums, interfacing with technical experts to address client inquiries and resolve issues promptly.- Regularly update and assess the Squirro Docs and Forum sites to ensure content remains current and relevant.- Collaborate with the engineering team to produce and distribute biweekly Release Notes detailing the latest updates and improvements.- Provide technical content assistance to Sales, Marketing, and other Squirro teams to enhance their materials and presentations.- Join Scrum events, assisting developers and engineers in documenting new features and platform changes.- Maintain and continuously improve the Squirro technical style guide to ensure consistency and clarity across all documentation.- Oversee the documentation request backlog, identifying and prioritizing technical documentation needs and opportunities.- Review and refine content created by various team members to ensure accuracy and quality.

Lausanne, Vaud, Switzerland

- Collaboration with subject matter experts to get a detailed understanding of the product, the documentation requirements, and to ensure the content is consistent with product design and functionality- Creation of documentation following corporate standards and adapted for its intended audience- Periodic maintenance of existing content to ensure accuracy and readability- Administration of the content management systems- Project lead for migration to a could-based content management system from an on-premises open source implementation- Creation and maintenance of documentation guidelines- Staying up-to-date with industry trends and best practices in technical writing- Management of side projects

Lausanne, Vaud, Switzerland

- business development- competitive analysis- blockchain- cryptocurrencies- technical analysis- iOS development

- business development- competitive analysis- content creation- technical customer support- technology intelligence for strategic planning and decision making- technical analysis

Lausanne, Vaud, Switzerland

- Day-to-day operational activities in support of an IT Service- Operational activities metering using QlikView and Tableau software- Design, implementation and optimization of documentation, procedures and services- Easyvista Service Manager maintenance and administration- Nexthink implementation, maintenance and administration- Identity and Access Management (IAM) policies and standards implementation using Easyvista Service Manager workflows and forms

Epfl Innovation Park, Lausanne, Switzerland

- management of the technical support service and supervision of the operations - alignment of the technical support to the company business model - design, implementation and optimisation of the support documentation, procedures and services - second and third level support for customers and partners all around the world - primary point of contact for escalation and follow up on technical issues - collaboration with other managers on processes to improve the overall customer experience - tasks coordination and prioritisation with the engineering team - ticket and resolution metrics reports on a weekly basis - participation in the development, optimisation and maintenance of the product documentation - design and delivery of technical trainings for customers and partners in Europe - assistance in the development and implementation of training programs

Lausanne Area, Switzerland

- Planning management for projects, daily business and emergency operations - Project coordination for resources and tasks - Problem and change management validations - Hours and expenses reporting management for over 20 engineers - Service desk management and team member for second and third level support - Information Technology processes creation and optimization based on ITIL version 3 - Service desk documentation creation and organization using Microsoft Sharepoint - System and network monitoring software maintenance and administration - Working from a centralised location connected through VPN to the clients infrastructures - Coordination with hardware manufacturers for repairs under warranty - Windows Server infrastructure installation, administration and maintenance - VMWare vSphere and Citrix XenServer hypervisors administration - Citrix XenApp administration - Exchange server installation and administration - Server software and hardware installations - BlackBerry Enterprise Server administration - Mobile devices installation and administration - Wireless access points administration - Mac OS X clients installation, administration and maintenance - Data protection strategies creation and optimization using Symantec Backup Exec - Presales meetings with customers and key account managers

Lausanne Area, Switzerland

-Vectorization of Swiss geological maps using ArcGIS 9.1 in collaboration with the Federal Office of Topography (Swisstopo)- From April 2006, work coordination with other members of the team, management of the planning and deadlines, troubleshooting of technical problems- Improvement of the standard methodology and creation of an adapted version in a written tutorial aimed at teaching- Creation of an individual project involving academic research on land erosion- Webmaster of the institute website and a website for conference cycles

Lausanne

- Part time work during my university studies- Help desk team member in charge of on site first and second level support- Installation, administration and maintenance of computers running Windows (NT 4.0, 2000, XP) on a network managed by Novell NetWare servers- Hardware troubleshooting, replacements and upgrades for workstations- In charge of the improvement of network and computer use by introducing new software

Master, Geoscience And Computer Science

Maturité, Scientifique