Chris Janzen Email & Phone Number

Seattle, WA

Self-trained on internal online customer quote development and management tool.Worked with PM and Operational Support teams to identify core course requirements and topics.Developed training course outline, script content, and visual content for online courses.Configured script and visual content timing and synchronization using Microsoft PowerPoint and.

Bellevue, WA

• Report Developer | GNS DCFX Program Management (8/2014 – 7/2015)
• Developed network port configuration and implementation request dashboard using SQL, Excel, and PowerBI
• Developed network fabric deployment project status reports using MSSQL and Visual Studio Team Foundation Server (TFS) and MSProject/Project Web Application (PWA)
• Developed resource utilization analysis tool using MSSQL, TFS, and SharePoint providing engineering leads with the ability to determine resource availability and schedule impact from new project assignments
• Assisted in the development of the project work item taxonomy for standardized reporting of project status using TFS as data source
• Developed project management standards and processes for MSProject/PWA, providing enhanced reporting and visibility into project health and status and improved project managementProcess Engineering Manager | MSCOM.

• Report Developer | GNS DCFX Program Management (8/2014 – 7/2015)
• Developed and conducted bulk creation and editing of TFS work items using Excel and Project training for DCFX PM team
• Developed and conducted port configuration status update process using TFS training for DCFX NE team
• Developed and conducted the network port configuration and implementation request training for internal partnersProcess Engineering Manager | MSCOM Service Engineering (11/2012 – 8/2014)
• Created training documentation and conducted and recorded sessions on TFS usage for accurate project and workload volume reporting for SE and RM teamsRelease Manager | MSCOM Service Engineering (11/2011 – 11/2012)
• Created training documentation and conducted and recorded training sessions on the implementation and usage of the ORI framework to drive operational and support readiness of applications in the managed environments.

• Report Developer | GNS DCFX Program Management (8/2014 – 7/2015)
• Edited and Finalized network port configuration and implementation request process and supporting documentation
• Created User Guide for bulk creation and editing of TFS work items using Microsoft Excel and Project
• Created Network Port Configuration Request Guide for internal partners Release Manager | MSCOM Service Engineering (11/2011 – 11/2012)
• Created Operational Readiness Indicator (ORI) checklist
• Created guidance and support documentation for ORI checklist items that defined informational requirements and acceptance criteria for corresponding responsible and accountable release team members

• Release Manager | MSCOM Service Engineering (11/2011 – 11/2012)
• Coordinated 100+ deployments for multiple application engineering teams with members in the US, China, and India
• Managed SE resource availability conflicts to ensure deployments were scheduled based on priority and end-user impact
• Ran after-action reviews to capture best practices and improvement opportunities to optimize future deployments for all team members
• Developed Operational Readiness Indicator (ORI) framework to standardize project status awareness across project teamsRelease Manager | Microsoft.com (6/2007 – 9/2008)
• Designed operational readiness compliance measurement and tracking process for post-release review.

• Operations Program Manager | Engineering Platform Experience Operations (9/2008 – 6/2011)
• Oversaw product download and registration process readiness for major online product launch; documented systems application flow, corrected capacity limits and added overload monitoring and fast mitigation capability.
• Oversaw hardware consolidation program that saved over $300,000 in one year
• Created on-boarding processes and procedures for new employeesProgram Manager | Microsoft.com (6/2006 – 6/2007)
• Analyzed redirection link ownership and traffic volumes to identify key stakeholders and users of the redirection tools
• Developed tooling support process and documentation that drove first-touch support requests by 20% and identified application feature needs, attaining 97% user approval ratingHosting and Operations Support Manager.

Bachelor’S Degree, Electronics Engineering

Chemistry

Studied and tutored math (calculus, linear algebra, and differential equations), chemistry (general and organic), and engineering physics

Education record