As Chief Business Officer at Clark & Burke, LLC, I steer our endeavors in software and web development, social media management, public speaking, and IT consulting, with a keen focus on staying at the forefront of the ever-evolving AI movement. My role is pivotal in ensuring we remain bleeding-edge, integrating advanced AI technologies to empower our solutions and strategies.As a partner, I'm committed to fostering a culture of innovation and forward-thinking. Together with our dedicated team, we are not just adapting to the digital future but actively shaping it, driving our clients and Clark & Burke, LLC towards unparalleled success and innovation.

Key Achievements:• Spearheads the design and implementation of innovative solutions for complex systems and network challenges, enhancing organizational efficiency and technology deployment strategies.• Engages in detailed analysis of existing infrastructure, proposing and architecting modern, scalable solutions to meet evolving business needs.• Acts as a consultant to engineering teams and management, providing expert advice on the adoption of cutting-edge technologies and methodologies.• Fosters collaboration across departments to ensure the seamless integration of new systems into existing environments, ensuring compatibility and performance.• Develops strategic partnerships with technology vendors to leverage emerging technologies for organizational growth and development.Consults with engineering and management teams, offering insights and guidance on system and network solutions that align with modern technological trends.

Key Achievements:• Implemented and optimized DevSecOps pipelines, integrating security practices into the software development lifecycle to ensure the robustness and security of DoD systems.• Deployed and managed containerization technologies, including Kubernetes, to streamline deployment and scaling of applications across environments.• Developed and maintained data pipelines for efficient data management and security, enhancing the operational integrity of critical systems.• Collaborated with cross-functional teams to embed security measures early in the development process, reducing vulnerabilities and ensuring compliance with security standards.• Proactively monitored systems for security threats, leading swift incident response actions to mitigate potential impacts on information security and operational continuity.Consults with the DevOps Manager and government leadership, providing strategic guidance on integrating security and operational efficiency into development processes.

At ClarkTribeGames, a dynamic software development consultancy, I channeled my expertise in Node.js, C#, and VB.net application development to deliver robust solutions for a diverse client base, including small businesses and individuals. The projects I undertook ranged from automation initiatives to workflow improvements, leveraging technological advancements to eliminate repetitive tasks, enhance efficiency, and drive growth.Key Achievements:• Designed, built, and deployed various Typescript, Python, Node.js, C#, and VB.net applications tailored to clients' specific needs, aiding in streamlining their operational processes and enhancing business productivity.• Developed proprietary data models and datasets, using them in concert with Large Language Models and Langchain for AI development. This empowered clients with the integration of Natural Language Processing and AI into their web applications, boosting their capabilities and delivering a competitive edge in their respective markets.• Improved client workflows with web automation tools like Playwright, Puppeteer, Pyppeteer, and Selenium.• Spearheaded the confidential development of AI assistants and AI-based game development, providing clients with cutting-edge, customized solutions to elevate user experience and engagement.As the Principal Software Developer, I drove and mentored a talented team of interns, developing solutions and continuing to improve efficiency and workflows, while collaborating closely with client stakeholders.

Key Achievements:• Successfully architected and developed an automated testing framework using Node.js (JavaScript), Typescript, Puppeteer, and Playwright for simulating end user inputs and processes for the Flex product, resulting in improved testing before moving changes to production.• Implemented customized middleware using Python, C#, and VB.net for internal processes, leading to increased automation and efficiency during the software development life cycle.• Built and maintained Virtual Private Cloud (VPC), Elastic Compute Cloud (EC2), and Amazon Workspaces environments for software development and automated testing pipelines using Windows and Ubuntu docker containers, resulting in streamlined development and testing processes.• Developed an automated internal onboarding process for development environments through customized ISOs, reducing the onboarding process for a developer from 3-5 days to 4 hours.• Improved Javascript front end server application using Ember and React.• Utilized BitBucket for Configuration Management, version tracking, and version control around Git pull request workflows and Continuous Integration and Continuous Deployment (CI/CD) pipelinesConsults with the Software Development Manager, leading a team of Quality Assurance Analyst, responsible for planning, design, implementation, and support of all automated testing and processes.

Consulted on the design and development of complex, cutting-edge technical solutions to support the mission of the Department of Health Agency (DHA) using technologies such as Powershell, Python, and SQL.• Collaborated with senior leaders across multiple DHA departments and agencies to define and implement strategic technical initiatives, utilizing knowledge of industry best practices, emerging trends, and government regulations.• Provide dtechnical expertise and guidance to project teams to ensure successful delivery of projects, utilizing agile methodologies, and ensuring adherence to project timelines and budgets.• Ensured the security and integrity of technical systems and data by implementing security protocols and monitoring for potential threats, utilizing tools such as firewalls and intrusion detection systems.• Continuously evaluated and improved technical processes and procedures to ensure optimal performance and scalability of systems, utilizing industry-standard tools for monitoring and troubleshooting.Consulted with Government Coordinators and Company Coordinators simultaneously, leading the efforts of the migration mission as designated by the DHA.

Key Achievements:• Completed site migrations of systems and end user devices between multiple domains – over 14,000 workstations and over 2,500 printers with 98% success rate.• Lead teams as large as 12 IT Generalists using Agile project management methodology (Scrum) to complete migrations (domestic and international) which spanned 3-5 months at a time.• Served as a liaison between site leadership, DHA leadership, and team staff to communicate objectives, expectations, feedback, and results.• Assists team members across multiple teams as a Subject Matter Expert in areas such as PowerShell scripting, Active Directory, Group Policy, Windows Print Management, VMware, Cisco Routing and Switch, etc.• Coached, mentored, and motivated team members to aspire to work told the overall success of the project as well as personal growth and development.• Authored custom scripts in PowerShell, VB.net, VBA (macros in Microsoft Office), and other solutions as needed for members of the project to increase efficiency and decrease the amount of manual entry time spent.Reported to the Government Coordinators, Company Coordinators, and Site Lead Coordinators simultaneously, leading the efforts of the migration mission as designated by the DHA.

Key Areas of Focus: Delivery of Professional Services and Security Services, Managed Client Support, and Proactive Client ServicesKey Achievements:• Designed and delivered dozens of Infrastructure-as-a-Service (IaaS) Cloud migrations to clients (on-premise to cloud conversions).• Implemented dozens of on-premise Microsoft Windows domain environments to Microsoft Azure hybrid and full cloud environments.• Secured dozens of managed clients using Microsoft 365 Advanced Threat Protection (ATP), Data Loss Protection (DLP), Rights Management with E-Mail Encryption, and Multi-Factor Authentication (MFA).• Protected several clients’ server and virtual infrastructures with Disaster-Recovery-as-a-Service (DRaaS) using technologies such as Solarwinds MSP Backup, Zerto Replication, and Veeam Backup & Replication.• Modernized dozens of clients’ network infrastructure with Meraki Firewall, Access Point, Mobile Device Management, and Routing/Switch technologies.• Standardized the endpoint deployment process through generic system imaging—reducing internal labor cost by up to 75%.• Lead the support team to maintain a 98.7% customer approval rating for the year of 2020.Reported directly to the CEO, managing all organizational operations including Network Administration, Remote Operation Center, Professional Services, and Security Services Teams.

Key Areas of Focus: Network Infrastructure, End-User Experience, Performance Metrics, Process Efficiency, and Risk ManagementKey Achievements:• Implemented VMware ESX 6.7 with vCenter onto a Cisco UCS C-Series environment, migrating from an old Dell infrastructure.• Architected and activated a true active-active environment between dual data centers (production and off-site colocation).• Ensured network redundancy with dual home devices such as internet service carriers, WAN routers, voice gateways, core switching, fabric extender devices, and ASA devices.• Secured the systems infrastructure and endpoints with the implementation of the Dell Data Protection suite using Avamar and Data Domain technologies for encrypted backups. • Designed and enforced iBoss Cloud Internet Security, an enterprise wide web filtering solution, customized per role in the organization used on premise and off site, regardless of connection.• Reduced the enterprise mobile cost by 33% annually through streamlined devices, data plans, and mobile device management.• Improved the end user experience by migrating endpoints to a standardized configuration with Windows 10 LTSC with Office 2019, static desktop preferences, role-based share drives, and Active Directory based application installations through Group Policy.• Remediated previous audit findings with addition of DefenseStorm (Security Information Management [SIM] solution), HyTrust Data Encryption (virtual infrastructure encryption solution), and McAfee Drive Encryption (endpoint encryption solution). Reported directly to the Vice President of Information Technology, managing several teams within the IT Department including Network Administrators, Field Services/Service Desk Technicians, and Help Desk Analysts.

Key Areas of Focus: Strategic Planning for Growth through Technology, Infrastructure Management, HIPAA Compliance and Security, IT Support ServicesKey Achievements:• Streamlined infrastructure services with the establishment of a centralized data center location.• Implemented redundancy through the use of SD WAN technology with multiple internet service carriers to provides seamless transition during network interruptions.• Transitioned electronic medical record and practice management applications from acquired outside practices into the standardized internal systems.• Collaborated with multiple departments to provide technology solutions to improve communication, efficiency, project and time management organization throughout the enterprise.• Tripled network bandwidth through implementation of high-speed fiber while decreasing cost by over 25% annually.• Completely revamped the end user experience with an enterprise-wide rollout of Windows 10, streamlined modern hardware options, and a redesign of end user interface to applications.• Secured and simplified remote access process through the implementation of Citrix XenApp and Citrix Netscaler.• Planned, designed and implemented the ShoreTel VoIP phone system company-wide across.Reported directly to the CEO, directing internal IT staff, IT contractors/vendors, responsible for all IT operational, strategic, infrastructure, purchasing, and support decisions for the organization, its physicians, executives, and staff.Reported directly to the CEO, directing internal IT staff, IT contractors/vendors, responsible for all IT operational, strategic, infrastructure, purchasing, and support decisions for the organization, its physicians, executives, and staff.

Key Areas of Focus: Infrastructure Management, Project Management, IT Support Services, IT Procurement and Deployment, Strategic IT PlanningKey Achievements:• Contributed to increasing IT systems, device, and network infrastructure availability from 80% to 97%. • Built the IT Support Services & IT Field Services teams to support a true 24/7/365 healthcare environment.• Organized the IT Procurement Team overseeing IT Inventory, IT Asset Tracking, and on-boarding/off-boarding procedures.• Lead company-wide data encryption initiative for all end user devices to meet HIPAA compliance regulations.• Developed IT policies and procedures including end user device standards, support escalation paths, and decommissioning of off-boarded equipment.• Established Root Cause Analysis as primary objective for IT Support Services during troubleshooting methodology.Reported directly to the Chief Information Officer. Indirectly managed over 20 IT staff members with 3 direct reports. Managed department responsible for IT Support Services, IT Field Services, IT Security & Compliance, IT Contract Administration, IT Procurement and Vendor Relations, and IT Customer Service. Manages $4.3 million department budget annually.

Key Achievements: • Established a support services ticket system with SLA levels and expected response times utilizing Solarwinds Web Help Desk.• Key contributor to the virtualization of 99% of the IT infrastructure using VMware ESX.• Increased efficiency in IT process by establishing procedures for workstation and laptop deployment (Windows Imaging).• Organized and directed end user hardware refresh of over 600 units to a standardized Dell & Lenovo configuration.• Streamlined IT hardware and software procurement by setting device standards across the company.Reported directly to the Chief Information Officer. Directly managed 4 support services staff members.

Key Areas of Focus: IT Business Strategy, IT Operations, Enterprise Support, Network and Systems Infrastructure, Web and E-mail Hosting, Computer, Cell Phone, and Game Console Repair Key Achievements:• Successfully managed and grew a business providing enterprise support, network and systems infrastructure management, web and e-mail hosting, and computer, cell phone, and game console repair services to over 3,000 unique clients in the Charleston metro area for 3+ years.• Provided enterprise support to small businesses and non-profit organizations, managing their network and systems infrastructure, including routing/switching, firewalls, file shares, application servers, and end-user support.• Offered web, e-mail, and application hosting services to clients across the United States.• Established the first store front in Charleston that provided full-service computer, cell phone, and game console repair services in one location.Reported to myself as the owner and founder, responsible for all aspects of the business including financial management, business strategy, operations, and client relations. Employed and trained 3 full time employees to assist with the storefront workload.

Key Achievements:• Administered and maintained a cluster of VMware ESX servers that contained a self-managed Active Directory domain and Microsoft Office SharePoint Server (MOSS) 2007 services for a project supporting the United States Navy and submarines worldwide.• Architected and implemented an automated backup and disaster recovery plan for key virtual infrastructure components such as the Dell PowerEdge server stack (running VMware ESXi for the isolated domain and applications) and the Network File System (NFS) shared storage for the Space and Naval Warfare Systems Command (SPAWAR) offices in Charleston, SC. • Tested various military field technical guides, providing feedback to technical writers to improve processes being written. • Provided support for users and troubleshot technical issues related to SharePoint and Windows systems administration, and actively participated in system upgrades, patching, and maintenance.Reported to Government Project Manager and Company Project Manager simultaneously.

Key Areas of Focus: P2V Virtualization, Windows System Administration, and Solutions ArchitectureKey Achievements:• Successfully migrated the IDX Flowcast and Globalworks print management cluster of 10 Windows Server 2003 physical machines to 5 Windows Server 2008 R2 virtual machines on two Dell PowerEdge servers using a Dell PowerVault storage array.• Automated several processes using Windows Management Instrumentation (WMI) and PowerShell scripting for daily hardware and software queries for management (over 10,000 Windows devices).• Virtualized dozens of legacy machines from Dell physical server to VMware compatible virtual machines using VMware Converter and VMware Server 2.0 -- reducing the carbon footprint, increasing organizational efficiency, and reducing power and maintenance costs.• Provided technical support and troubleshooted technical issues related to P2V virtualization, Windows systems administration, and solutions architecture.Reported directly to the IT Manager and the Lead System Engineer simultaneously.

Key Areas of Focus: Infrastructure Management, IT Support Services, IT Procurement and Deployment, Strategic IT PlanningKey Achievements:• Designed and implemented a standard workstation imaging process using Windows Deployment Services to provide fast turnaround on new deployments to end users.• Automated daily reports requested by the Finance department using Microsoft Access forms and queries leveraging Open Database Connectivity (ODBC) to the management system and batch file scripts to automatically e-mail reports daily.• Established a multi-backup system process utilizing Linear Tape-Open 3 (LTO3) hardware (incremental daily backups), external hard drives (weekly full backups), and off-site backups (monthly full backups) -- previously there were no backups or disaster recovery plans.• Provided IT support ranging from technical issue resolution related to infrastructure management, procurement, and deployment.• Actively participated in the development and implementation of the organization's strategic IT planning.Reported directly to the General Manager and Chief Financial Officer simultaneously.

Key Areas of Focus:Infrastructure Management, IT Support Services, IT Procurement and Deployment, Strategic IT PlanningKey Achievements:• Implemented a Windows 2003 Domain using Multiprotocol Label Switching (MPLS) networking to connect six standalone offices into a single network.• Led and executed the conversion of the information management system from a UNIX based application to a Windows based system using Active Directory Domain Services (ADDS) and Microsoft SQL Server.• Provided 24/7 on-call support both on-site and remotely as needed.Reported directly to the Chief Executive Officer.

Key Achievements:• Quickly and effectively troubleshot DSL/networking related issues for over 500 customers monthly, including but not limited to TCP/IP connections, DNS resolutions, static IP assignment, and provisioning.• Achieved a first call resolution rate of 82% or better.• Trained new hires, fostering teamwork through strong leadership and assistance to co-workers.• Implemented procedures for optimal customer service.Reported directly to the Data Center Floor Manager. Trained over 30 IT staff members at a time (month rotations) over the course of 6 months.