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Experienced Technical Program Manager with a track record in cloud solutions, AI, and IT transformation at Dell Technologies, Red Hat, and others. Skilled in agile methodologies, strategic automation, and leading cross-functional teams to drive product innovation and operational efficiency. Recognized for pioneering responsible AI strategies and achieving significant business impact, highlighted by the “Dell Champion” award. Proficient in process optimization, engineering excellence, and adept at navigating complex, fast-paced environments to deliver large-scale technical programs.Notable Achievements▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔▔✔ Led and delivered high-profile solutions programs in the Generative AI and Computer Vision domains, contributing to significant revenue growth.✔ Co-authored a patent for self-driving infrastructure, innovating ROI-centric IT decision-making models.✔ Spearheaded the development and expansion of private cloud consulting and support services practice within the server infrastructure team, driving the adoption of innovative cloud technologies.✔ Significantly reduced product development cycle times from over a year to a matter of weeks for cloud-connected devices by implementing application containerization and a hybrid cloud strategy, enhancing agility and time-to-market.✔ Developed an enterprise architecture encompassing traditional infrastructure, Infrastructure-as-a-Service, and Platform-as-a-Service, concurrently reducing total IT infrastructure costs and maximizing efficiency.✔ Earned the "Dell Champion" award through pioneering automation in deployment and scale-out operations for a pivotal order processing app, showcasing the ROI impact of IT automation on critical business processes.Specialities▔▔▔▔▔▔▔▔IT Director, Solutions Architect, Sr. IT Manager, Information Systems Director / Manager, Information Technology Director / Manager, Leadership, IT Strategy, Cost control, Team Development, Innovative Problem Solving, Product Development Lifecycle, Technology Enablement, Solutions Architecture, Software-Defined Datacenter, Cloud / IaaS / PaaS, Customer Service, Presentations,
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Senior Technical Program Manager1PasswordWaco, Tx, Us
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Technical Program ManagerDell Technologies 2022 - PresentRound Rock, Texas, UsPromoted to the role to lead multiple cross-functional core teams in development of Dell Validated Design solutions in Computer Vision, Data Analytics & Machine Learning, Artificial Intelligence (including GenAI), and High Performance Computing spaces.• Led multiple global teams of 30+ members in spearheading 40+ solution programs to 100% on-time delivery, employing agile methodologies for seamless, remote-friendly execution across multiple time zones.• Delivered high-visibility programs featured in quarterly results, gaining recognition from senior executives for their significant impact on the company's strategic goals.• Drove standardization on including Security standards within Dell Validated Design solutions• Collaborated closely with key management stakeholders to strategically reorganize team members and individual assignments, implementing resource pooling strategies to ensure optimal cultural alignment, enhance overall efficiency, and maximize the effectiveness of project delivery.• Cut planning cycles from 7 to 3 weeks using agile principles, boosting process efficiency and speed.• Led major modernization effort by shifting from manual, static document process to dynamic platforms like Jira and Confluence.• Innovative approach allowed for earlier multi-functional team alignment, boosting team-member engagement, and enhancing project agility and transparency.• Transformed ROI analysis, enabling strategic fact-based decisions for go forward programs, improving outcomes and optimizing resource allocation to profitable programs. • Developed and led an executive program review, incorporating dashboard development for enhanced decision-making and cross-functional collaboration. Streamlined stakeholder communication and provided leadership with transparent oversight of program progress and key challenges. -
Principal Engineering TechnologistDell Technologies 2018 - 2022Round Rock, Texas, UsDrove cloud product strategy for the Office of the CTO of Dell Technologies.• Directed a working group and standardized cloud behavior specifications and taxonomies across product groups.• Enabled cost reduction through resource pooling by crafting and executing a lab strategy for the Office of the CTO; oversaw contractors in consolidating labs, enhancing infrastructure services for development and proofs of concept.• Created proofs of concept showcasing advanced management, orchestration, and automation, such as zero-touch provisioning, self-healing infrastructure, and automated full-stack deployments within the Dell Technologies ecosystem; work enabled joint product features with VMware including VxRail & Dell Tech Cloud Platform.
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Enterprise / Solutions ArchitectNtt Data Services 2017 - 2018Plano, Texas, UsDevelop new cloud and optimization service offerings for IT services provider. Drove IT operational costs down through technical leadership and implementation of multiple automation initiatives and development of shared services.▸ Enabled new business through development of new consulting practices, including Microsoft Azure and AzureStack, OpenStack, and Turbonomics▸ Reduced operational costs through development of automated patching and health check solutions through technical leadership of automation engineers, systems administrators, and customer delivery executives.▸ Improved customer experience and reduced complexity through consolidation and standardization of multiple tools and platforms into common shared services with technologies such as IBM BigFix and Red Hat Identity Management. -
Cloud CzarAcelity 2016 - 2017San Antonio, Tx, UsDesigned and deployed enterprise architecture by using Software-Defined Data Center, cloud technologies, and IT innovation. ▸ Provided IT infrastructure for rapidly changing business environment through leadership of successful proof-of-concept and production implementation for private cloud based on OpenStack.▸ Reduced business costs, enhanced user experience, and improved IT department's reputation through leadership of cross-functional team in proactively engaging with the business to solve long-standing problems.▸ Architected IT portfolio and strategy to fully serve traditional IT hosted and managed solutions (Nutanix and Microsoft Hyper-V), Infrastructure-as-a-Service (OpenStack and Microsoft Azure), and Platform-as-a-Service (application containerization based on Docker/Kubernetes), accelerating decommissioning of legacy systems and reducing net costs through elimination of VMware vSphere.▸ Supported rapid development for new product to compete with new market entrant by utilizing public and private clouds and application containers. Reduced IT’s fulfillment of requirements from > year to 2-3 weeks. -
Senior Cloud Technical Account ManagerRed Hat 2015 - 2016Raleigh, Nc, UsDrove cloud-based solution development, engaged in proactive support models, and coordinated customer-driven product enhancements with product teams.▸ Enabled evangelization of Red Hat cloud technologies to existing customers by developing a mobile lab and demonstration template and presenting at customer events.▸ Earned “exCEEd” award for working with cloud technology hosting partners and product management on joint product development.▸ Enabled customers to influence product decisions through leadership of multiple “high-touch beta” engagements, encouraging product feedback and early adoption of next generation technologies. -
Solutions ArchitectDell 2015 - 2015Round Rock, Texas, UsSupported Account Management team in the sales process for Dell Cloud Manager. Architected cloud solutions across Dell’s entire portfolio, providing custom demonstrations, leading customer proof of concepts, performing competitive analyses, and driving RFI/RFP responses.
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Enterprise Architecture Consultant / Technology StrategistDell 2014 - 2015Round Rock, Texas, UsProvided thought leadership and subject matter expertise as Senior IT strategist for 12 IT innovation team members. Developed forward-looking, cloud-focused IT solutions.▸ Earned “Dell Champion” award for cloud-related collaboration work by partnering with application teams to accelerate and automate deployment times and enable full serve service of key order taking application.▸ Enhanced development of go-to-market OpenStack product as part of the Dell - Red Hat partnership by providing input and real world testing of the solution in an enterprise IT department.▸ Enabled improvements in user experience, reduced IT costs, and met business requirements by supporting and evangelizing various BYOD, enterprise mobility, collaboration, cloud and software-defined datacenter, and application cloud-readiness proof-of-concept initiatives.▸ Developed self-service of IT resources and decreased application deployment times through leadership of infrastructure engineering team for internal cloud orchestration and automation tool.
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Systems Engineering, Senior AdvisorDell 2013 - 2014Round Rock, Texas, UsDelivered IT infrastructure solutions to improve delivery and support of Dell Software's products.▸ Enabled new product solution development and sales capability by architecting, implementing, and managing high performance testing lab. Utilized OpenStack as Infrastructure-as-a-Service.▸ Reduced IT operational costs through project management of physical-to-virtual conversion initiative for approximately 200 production Windows and Linux servers.▸ Decreased mean time to resolution of customer support cases from days to hours by leading cross-functional team to design and implement a consolidated lab for support teams across various product groups and acquisitions.
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It / Network ManagerLd Products 2011 - 2013Led team of 5 helpdesk, system administrators, and network engineers. Identified and developed key process transformation opportunities through the effective use of technology and process standardization..▸ Established IT department, including building IT team, establishing processes and procedures, and interfacing with senior management to define the role of IT.▸ Reduced net communication costs by leading project to transition to on-premise unified communication infrastructure that utilized Microsoft Exchange and Lync.▸ Managed IT infrastructure and telecommunications relocation to new corporate headquarters, ensuring smooth transition with minimal downtime.▸ Enabled successful implementation of ERP and warehouse automation through design and implementation of IT infrastructure for Microsoft Dynamics NAV and custom warehouse automation software, as well as technical solutions to business problems (such as implementation of carton cubing software for automated package selection).▸ Improved IT availability and continuity to the business by architecting and implementing highly available IT infrastructure with disaster recovery plans.
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System Administrator / ConsultantIleads.Com May 2011 - Nov 2011Newport Beach, California, Us -
Information Systems ManagerAdco Manufacturing Jun 2004 - Apr 2011
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Information Services EngineerCad Graphics West, Inc. Apr 2001 - Jun 2004
Chris Lincoln Skills
Chris Lincoln Education Details
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University Of California, Irvine - The Paul Merage School Of BusinessMaster Of Business Administration - Mba -
Fresno Pacific UniversityBusiness Management
Frequently Asked Questions about Chris Lincoln
What company does Chris Lincoln work for?
Chris Lincoln works for 1password
What is Chris Lincoln's role at the current company?
Chris Lincoln's current role is Senior Technical Program Manager.
What is Chris Lincoln's email address?
Chris Lincoln's email address is ch****@****ell.com
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Chris Lincoln's direct phone number is +155987*****
What schools did Chris Lincoln attend?
Chris Lincoln attended University Of California, Irvine - The Paul Merage School Of Business, Fresno Pacific University.
What are some of Chris Lincoln's interests?
Chris Lincoln has interest in Politics, Science And Technology, Arts And Culture, Economic Empowerment.
What skills is Chris Lincoln known for?
Chris Lincoln has skills like Networking, System Administration, Disaster Recovery, Microsoft Exchange, Cloud Computing, Virtualization, Servers, Troubleshooting, Project Management, Enterprise Architecture, Network Administration, Security.
Who are Chris Lincoln's colleagues?
Chris Lincoln's colleagues are Jillian Wilson, Alex C., Ved Prakesh, Michael Marquez, Robbie Pearce, Quan Van, Ivan P..
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