Gregory S Coffey

Gregory S Coffey Email and Phone Number

Director - US Desktop Services @ First American Financial Corporation
Phoenix, AZ, US
Gregory S Coffey's Location
Greater Phoenix Area, United States
Gregory S Coffey's Contact Details

Gregory S Coffey work email

Gregory S Coffey personal email

n/a
About Gregory S Coffey

Strategic Planning • Project Management • Internal Customer Service/Support • Vendor Management • Cost Control • Global Leadership • Team Development • Change Management • Trusted AuthorityAs a proven Information Technology leader, my 15 + year, high-profile experience has been marked by managing high-performance teams, improving processes, and developing cutting-edge solutions – giving me the skills to turn your IT operations from a cost center into a profit center, no matter the size of your organization. I have spent my career with both billion-dollar Fortune 200 market leaders and smaller enterprises on a consistent track of accelerated upward mobility, achieving exceptional success in each role I have held. In multiple instances, I have significantly improved operational ROI by proactively rectifying inefficiencies, engineering solutions, negotiating contracts and leading large-scale initiatives. "Whether you are ready to bring external IT resources in-house, or you are positioned for growth and need strategic, world-class, profit-based IT customer support to take you to the next level, let’s have a conversation about what my talents can do for your bottom line.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬★ Remarkable Track Record of IT Leadership★ Cost Containment Expert★ Reputation of Continual Process Improvement▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Key Skills: Strong executive presence • Recruits & retains top talent • Adept at Project Management • KPI Dashboarding expert • Thrives in a fast-paced environment and able to meet demanding objectives within tight deadlines • Intelligent eye for eliminating waste • Turns strategic vision into tactical direction, with a constant eye on long term strategy and bottom line efficiencies.

Gregory S Coffey's Current Company Details
First American Financial Corporation

First American Financial Corporation

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Director - US Desktop Services
Phoenix, AZ, US
Gregory S Coffey Work Experience Details
  • First American Financial Corporation
    Director - Us Desktop Services
    First American Financial Corporation
    Phoenix, Az, Us
  • First American Financial Corporation
    Director - Us Desktop Services
    First American Financial Corporation 2016 - Present
    Phoenix, Arizona Area
  • Honorhealth
    Manager - It Field Services
    Honorhealth 2015 - 2016
    Phoenix, Arizona Area
    ► Established and directly-managed a high-performance IT Field Services team of 40 FTEs with a $5.1M operating budget, supporting 5 major metropolitan hospitals and over 100 satellite sites. ► Reorganized team into 6 geographic and 1 service based units, alleviating long-term chaos. ► Negotiated several vendor agreements totaling ~$1M in labor and $3M in hardware in preparation for electronic record implementation.► Slashed incident mean time to resolution by 25% and escalations by 60%, while plummeting cost per incident ~42%. ► This allowed resolutions to boost by 61% at a weekly savings of almost $25K/week, annualized to $1.3M. ► Implemented Managed Print Strategy to downsize printer fleet by 50%, saving company an estimated $900K/year. ► Instrumental in renegotiating vendor contracts, trimming costs by 28% and shaving 2 months off project deadlines.► Focused on quick wins, reducing incidents and escalations and documenting policies and processes, leaving with a solid organizational structure to meet current demands and providing a vision for the future. ► Authored a fee-based service catalog to be used by real estate department aimed at generating additional tech support and consultative revenue.
  • Marsh & Mclennan Companies, Inc
    Regional Technology Manager - Us South Region
    Marsh & Mclennan Companies, Inc 2004 - 2015
    Greater Atlanta Area
    ► Drove Field Services operations for a Fortune 200 company, leading 35 support staff across 45 sites with 8,000 internal customers. ► Transformed team from a break/fix unit into business savvy tech advisors with an astonishingly high average tenure. ► Built a highly productive team, driving mean time to resolution 61% lower than, and resolving twice the tickets than U.S. peers. ► Overall, this cut cost per ticket by 39%, for an estimated annual savings of $1.48M and a total reduction of $7.5M over 5 years.► Directed initial build-out of a global enterprise asset management system, eliminating significant initial investment and annual maintenance costs.► Optimized audit controls to diminish unused surplus assets by 77%, drastically reducing annual e-waste costs. ► Created a central depot to process end of life, break/fix and new hire assets, resulting in an annual savings of over $400K.
  • Marsh & Mclennan Companies, Inc.
    Region Service Delivery Manager - Us South Region
    Marsh & Mclennan Companies, Inc. 2001 - 2004
    Greater Atlanta Area
    In this position, I led the delivery of effective technology solutions and consultative services. I defined strategy and planning across all lines of business and regional markets and worked in close partnership with RTM to support senior escalations, provide executive support, running reports and analytics.► During acquisition of company’s largest competitors, led consolidation projects of over 100 offices over 3 years.► Created KPI dashboards used company-wide.

Gregory S Coffey Skills

It Management It Strategy Vendor Management It Operations Disaster Recovery Leadership Process Improvement It Service Management Service Delivery Software Documentation Itil Active Directory Incident Management Data Center Windows Server Servers Business Analysis Visio Information Technology Management Change Management Business Process Improvement Pmo System Deployment Diversity Champion Business Continuity Crm Project Management Infrastructure Strategy Internal Customer Service/support Cost Control Team Development Trusted Authority Kpi Dashboards Strategic Planning Global Leadership Executive Presence

Gregory S Coffey Education Details

Frequently Asked Questions about Gregory S Coffey

What company does Gregory S Coffey work for?

Gregory S Coffey works for First American Financial Corporation

What is Gregory S Coffey's role at the current company?

Gregory S Coffey's current role is Director - US Desktop Services.

What is Gregory S Coffey's email address?

Gregory S Coffey's email address is gr****@****rsh.com

What is Gregory S Coffey's direct phone number?

Gregory S Coffey's direct phone number is +120526*****

What schools did Gregory S Coffey attend?

Gregory S Coffey attended University Of Phoenix.

What skills is Gregory S Coffey known for?

Gregory S Coffey has skills like It Management, It Strategy, Vendor Management, It Operations, Disaster Recovery, Leadership, Process Improvement, It Service Management, Service Delivery, Software Documentation, Itil, Active Directory.

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