Gregory S Coffey Email and Phone Number
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Strategic Planning • Project Management • Internal Customer Service/Support • Vendor Management • Cost Control • Global Leadership • Team Development • Change Management • Trusted AuthorityAs a proven Information Technology leader, my 15 + year, high-profile experience has been marked by managing high-performance teams, improving processes, and developing cutting-edge solutions – giving me the skills to turn your IT operations from a cost center into a profit center, no matter the size of your organization. I have spent my career with both billion-dollar Fortune 200 market leaders and smaller enterprises on a consistent track of accelerated upward mobility, achieving exceptional success in each role I have held. In multiple instances, I have significantly improved operational ROI by proactively rectifying inefficiencies, engineering solutions, negotiating contracts and leading large-scale initiatives. "Whether you are ready to bring external IT resources in-house, or you are positioned for growth and need strategic, world-class, profit-based IT customer support to take you to the next level, let’s have a conversation about what my talents can do for your bottom line.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬★ Remarkable Track Record of IT Leadership★ Cost Containment Expert★ Reputation of Continual Process Improvement▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Key Skills: Strong executive presence • Recruits & retains top talent • Adept at Project Management • KPI Dashboarding expert • Thrives in a fast-paced environment and able to meet demanding objectives within tight deadlines • Intelligent eye for eliminating waste • Turns strategic vision into tactical direction, with a constant eye on long term strategy and bottom line efficiencies.
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Director - Us Desktop ServicesFirst American Financial CorporationPhoenix, Az, Us -
Director - Us Desktop ServicesFirst American Financial Corporation 2016 - PresentPhoenix, Arizona Area -
Manager - It Field ServicesHonorhealth 2015 - 2016Phoenix, Arizona Area► Established and directly-managed a high-performance IT Field Services team of 40 FTEs with a $5.1M operating budget, supporting 5 major metropolitan hospitals and over 100 satellite sites. ► Reorganized team into 6 geographic and 1 service based units, alleviating long-term chaos. ► Negotiated several vendor agreements totaling ~$1M in labor and $3M in hardware in preparation for electronic record implementation.► Slashed incident mean time to resolution by 25% and escalations by 60%, while plummeting cost per incident ~42%. ► This allowed resolutions to boost by 61% at a weekly savings of almost $25K/week, annualized to $1.3M. ► Implemented Managed Print Strategy to downsize printer fleet by 50%, saving company an estimated $900K/year. ► Instrumental in renegotiating vendor contracts, trimming costs by 28% and shaving 2 months off project deadlines.► Focused on quick wins, reducing incidents and escalations and documenting policies and processes, leaving with a solid organizational structure to meet current demands and providing a vision for the future. ► Authored a fee-based service catalog to be used by real estate department aimed at generating additional tech support and consultative revenue. -
Regional Technology Manager - Us South RegionMarsh & Mclennan Companies, Inc 2004 - 2015Greater Atlanta Area► Drove Field Services operations for a Fortune 200 company, leading 35 support staff across 45 sites with 8,000 internal customers. ► Transformed team from a break/fix unit into business savvy tech advisors with an astonishingly high average tenure. ► Built a highly productive team, driving mean time to resolution 61% lower than, and resolving twice the tickets than U.S. peers. ► Overall, this cut cost per ticket by 39%, for an estimated annual savings of $1.48M and a total reduction of $7.5M over 5 years.► Directed initial build-out of a global enterprise asset management system, eliminating significant initial investment and annual maintenance costs.► Optimized audit controls to diminish unused surplus assets by 77%, drastically reducing annual e-waste costs. ► Created a central depot to process end of life, break/fix and new hire assets, resulting in an annual savings of over $400K. -
Region Service Delivery Manager - Us South RegionMarsh & Mclennan Companies, Inc. 2001 - 2004Greater Atlanta AreaIn this position, I led the delivery of effective technology solutions and consultative services. I defined strategy and planning across all lines of business and regional markets and worked in close partnership with RTM to support senior escalations, provide executive support, running reports and analytics.► During acquisition of company’s largest competitors, led consolidation projects of over 100 offices over 3 years.► Created KPI dashboards used company-wide.
Gregory S Coffey Skills
Gregory S Coffey Education Details
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Business Information Systems
Frequently Asked Questions about Gregory S Coffey
What company does Gregory S Coffey work for?
Gregory S Coffey works for First American Financial Corporation
What is Gregory S Coffey's role at the current company?
Gregory S Coffey's current role is Director - US Desktop Services.
What is Gregory S Coffey's email address?
Gregory S Coffey's email address is gr****@****rsh.com
What is Gregory S Coffey's direct phone number?
Gregory S Coffey's direct phone number is +120526*****
What schools did Gregory S Coffey attend?
Gregory S Coffey attended University Of Phoenix.
What skills is Gregory S Coffey known for?
Gregory S Coffey has skills like It Management, It Strategy, Vendor Management, It Operations, Disaster Recovery, Leadership, Process Improvement, It Service Management, Service Delivery, Software Documentation, Itil, Active Directory.
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