Establishing a technical presales organization to expand Summit's customer base in cloud, MSP, and Software Defined Data Center services, specifically targeting the financial sector, including Community Banking and Credit Unions. I develop initial Technical Go-To-Market strategies that integrated both marketing and technical marketing efforts.Highlights of My Achievements:• Served as Product Manager defining the Technical and Delivery requirements for a net new MSP offering based on AWS Cloud.• Achieved a 50% increase in revenues over two years by establishing a new presales practice for Summit Technology Group's Software-Defined Data Center.• Formulated presales engagement processes with key technology partners like VMware, AWS, Arctic Wolf, and Dell.• Created runbooks for team expansion and new hire onboarding.• Boosted quarterly revenue by $2M within the first year.• Implemented certification incentive plans, increasing margins on cloud sales by 5%.• Collaborated with Senior Leadership to define new GTM and Product adoption strategies.

Directly reporting to the SVP/VP of Product Management and Engineering, I managed a global team of Engineering Technologists at Dell. My role involved leading Dell's technical field readiness for Support, Consulting, and Presales teams, alongside Technical Marketing and Evangelism. I established and nurtured technical partnerships with VMware and Microsoft Azure engineering and GTM teams. I also navigated through several reductions in force and organizational restructuring initiatives.Highlights of my achievements:• Supported Product Management and Engineering initiatives for Dell's $4B hybrid cloud product line by recruiting, hiring, and leading a global organization of Engineering Technologists.• Recruited and hired two new global teams of Engineering Technologists, ensuring the organization's growth and capability.• Managed 4 Senior Managers and approximately 40 individual contributors supporting Dell's HCI portfolio of Hybrid Cloud Platforms.• Maximized operational efficiency and met organizational KPI targets by managing a multi-million-dollar budget, including headcount, hardware labs, and marketing/travel funding.• Defined and steered early beta test programs for Dell Hybrid Cloud platforms, focusing on Microsoft Azure Stack, VMware Cloud Foundation/VMC, and Red Hat OpenShift-based appliances.• Strengthened the company's industry brand for the Dell EMC Azure Stack Solution through effective evangelism and tech marketing strategies centered on Azure Hybrid solutions.• Achieved top rankings for Organizational Health and Employee Satisfaction by establishing cross-functional KPIs and OKRs, implementing new BI reporting dashboards, and driving the adoption of new business reporting capabilities.• Elevated the company's market presence by driving the initial field and Technical Marketing launch of Dell's Microsoft Azure Stack product line.

I led a strategic initiative at Microsoft centered on data mastery and customer insight, aimed at integrating Microsoft's extensive data from various systems of record. I oversaw the creation of a unified view of customer engagement and played a pivotal role in shaping Microsoft Support's Digital Asset Strategy, emphasizing initial social media data mining. Additionally, I spearheaded the development of predictive analytics to forecast fluctuations in customer support and service engagement levels.Highlights of my achievements:• Introduced functional cross-team SLAs focused on response times and methodologies to reduce customer impact during critical business events or outages (CRITSIT).• Provided consultative guidance on IT Lifecycle Management and systems stability for multiple financial and public sector customers, ensuring enhanced operational efficiency and reliability.