Greg Colquhoun Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

• Managed Services Linux Infrastructure Specialist working for a large oil and gas company.
• Manage all Linux infrastructure support/expansion/decommission as requested by the client.

• Collaborated with a team of 9 Architects and Technologists responsible for designing, deploying, and maintaining Shaw's Video Network, IP Content Delivery Network(CDN), Video-On-Demand, and ClickHouse DB/Grafana.
• Worked in partnership with Synamedia and Comcast, resulting in seamless delivery and scalability of IPTV services and IPTV analytics solutions. (ClickHouse DB/Grafana/Apache Kafka/AlertManager)
• As the subject-matter-expert in several areas, I was tasked with performing large-scale, and potentially high-impacting implementation changes and upgrades, most of which, were achieved with minimal to no impact.
• Took charge of high-impact incidents and collaborated with incident management, vendors, and other engineering teams to resolve them.
• Mentored junior staff while implementing complex changes in production while adhering to change management policies and procedures.
• Implemented, maintained, and upgraded dozens of Linux servers that perform various tasks in the video ecosystems. Additionally, circuits encompassing routers, switches, VLAN creation, and F5 Load Balancers were.

Same as the role above. Shaw was acquired by Rogers in April 2023.

Calgary, Canada Area

• Designed/implemented a nationwide IP Multicast (IGMP) solution for local cleaning and re-deployment of digital cable set-top boxes, eliminating the need for them to be shipped back to a centralized facility, resulting.
• Designed and implemented geo-redundant disaster recovery solutions for business-critical video services and devices.
• Mentored junior staff in the deployment of Shaw's National Emergency Alert System which provides emergency alerts to all customers nationally, while adhering to government regulations.
• Troubleshoot complex Hybrid Fiber Coax(HFC) plant and network issues relating to set-top communication.
• Provided 2nd and 3rd-level technical support and troubleshooting to internal and external clients.
• Wrote and maintained custom scripts to increase system efficiency.

Calgary, Canada Area

• Implemented, maintained, and scaled the infrastructure(bare-metal Linux servers and vendor devices) required to maintain growth and continue to deliver reliable services to millions of customers across Canada.
• Designed and implemented IP Multicast(IGMP) solutions, such as Remote Digital Hub sites, to deliver more reliable services to customers.
• Successfully led on time-sensitive, national 8PSK satellite modulation migration from QPSK involving hundreds of device deployments across the country.

Calgary, Canada Area

Same responsibilities as the role above.

Calgary, Canada Area

• Managed detailed tickets, and documented incoming network escalations and, either fixed the issue or escalated to appropriate groups.
• Collaborated with engineering teams to rectify production issues by aligning on-site resources and performing device replacements as needed.
• Monitored national video delivery systems for technical issues, and employed troubleshooting techniques and playbooks for resolution.

Calgary, Alberta, Canada

• Managed tier 2 customer escalations and performed customer callbacks to solve more complex connection/billing issues.
• Worked with installers in the field to provision equipment and fix field connection issues.
• Provided telephone support to customers for a wide range of issues including PC/Mac connection issues, broadband modem issues, E-mail setup, billing issues, and documented interactions.

Calgary, Alberta, Canada

• Provided telephone support to customers for a wide range of issues including PC/Mac connection issues, broadband modem issues, E-mail setup, and billing issues.
• Document problem tickets,