G. Eduardo C. Email & Phone Number

▹ I am currently interested in job opportunities aimed at teaching classes in areas of my profession (Business Management in General), as well as any CRM or associate position and also tutoring for the learning or good practices of the English or Spanish languages and their literature.

Florida, United States

**Registration and voter contact that manages different campaigns for the government and their political parties. This included organizations that promoted different civic and political campaigns and some of them are related to: Planned Parenthood, Reproductive Rights, Nevada Conservation League, The Wisconsin Political Party, Voices from the Border, and many othersAs a Voter Contact Agent, I played a crucial role in advancing voter engagement and participation through direct outreach efforts. My position involved a high volume of calls and strategic communication to connect with voters, educate them about the electoral process, and encourage their active involvement.1. Key Responsibilities & Achievements:- Executed High-Impact Outreach Campaigns: Conducted over 20,000 calls to voters, providing information on registration deadlines, polling locations, and key issues, which directly contributed to a 30% increase in voter turnout in targeted areas.- Enhanced Voter Education: Delivered clear, concise, and persuasive messaging to diverse populations, addressing questions and concerns to ensure informed voting decisions.- Utilized Advanced Call Technologies: Employed sophisticated dialing systems and CRM tools to efficiently manage and track outreach efforts, leading to a 20% improvement in call productivity and engagement rates.- Built Strong Community Relationships: Established rapport with voters, fostering trust and ensuring that underrepresented communities received tailored support and resources.- Analyzed and Reported Data: Monitored and assessed call outcomes to refine strategies, improve messaging, and optimize outreach efforts based on real-time feedback and performance metrics.***This role allowed me to hone my skills in communication, data management, and strategic outreach, while reinforcing my commitment to enhancing democratic participation.2. MAIN SKILL: manage an active workspace with more than 300 registries and contacts daily.

United States

Provided critical language services that bridged communication gaps and facilitated seamless interactions between English and Spanish speakers. My role demanded a high level of linguistic proficiency, cultural sensitivity, and the ability to convey complex information accurately and effectively.1. Key Responsibilities & Achievements:- Delivered Accurate Interpretations: Facilitated clear and precise communication in high-stakes settings, including legal proceedings, medical consultations, and business meetings, ensuring all parties understood key information and nuances.- Managed Diverse Contexts: Adapted quickly to a variety of environments, from formal conferences to informal discussions, demonstrating flexibility and a deep understanding of both languages and cultures.- Enhanced Client Satisfaction: Improved client interactions and outcomes by providing reliable and culturally appropriate interpretations, leading to a 15% increase in positive feedback from clients and stakeholders.- Developed Specialized Vocabulary: Cultivated expertise in specialized terminology across fields such as healthcare, legal, and business, ensuring accurate and contextually appropriate translations.Facilitated Effective Communication: Enabled smooth and efficient communication between English and Spanish speakers, fostering better understanding and collaboration in diverse settings.**This role allowed me to leverage my bilingual skills to make a meaningful impact, support effective communication, and contribute to a more inclusive environment for all participants. My experience in this position has honed my interpreting abilities and reinforced my commitment to bridging language barriers with professionalism and empathy.2. SPECIAL SKILLS THAT WERE MANAGED : Working under pressure, Stress and emotion handling towards emergency calls, Effective workspace measurements enhanced.

Miami, Florida, Estados Unidos

- Management of different technical problems providing quick solutions to different devices both in the structural and software parts, including: iOS, macOS, IpadOS, watchOS.-Technical assistance in: peripherals connected to TV applications, digital certificates, subscription management, content viewing, etc.-Advice on cloud operations dynamics, such as interaction with Big Data content.- Work under pressure and direct customer service.-Sales made of more than 200 units per month and even until inventories of new devices on the market were exhausted-New systems management with more than 300 inputs and peripherals as well as workflows under a high pressure environment.-High performance measured by weekly metrics, KPIs and sales indices.-Reports workouts and coaching's in conjunction with TL'S (team leaders) and OM's (operations managers among others.)-Internal certifications regarding master in technology performance, B2C among others.Skills: Customer Relationship Management (CRM) Sales Effectiveness Sales Management Pressure Management Teamwork

Bogotá, Distrito Capital, Colombia

Coaching impartation with team managers that included properly and well oriented dynamics between Klarna and Teleperformance. All done under a multidisciplinary team where call schemes were attended and simultaneously chat skills were developed. Obviously the resolution and reporting of incidents was applied here.Customer service skills were monitored and developed for Teleperformance as well as methodologies for developing a correct merging in this matter, with Klarna.Enhancing B2B/B2C skills.

Remote

Work carried out in one of the largest companies in the world. Specifically oriented to customer assistance with retail issues to helping users with specific tools for managing digital accounts. "Boom" occurred with the opening of a "blended" department where the best help-performance was provided to consumers under the straightest parameters.

Caracas, Distrito Federal, Venezuela

▹ Reporting to the General Director, I have been responsible for the design, implementation and direction of the: “Policies and Activities for the Acquisition of Resources and Raw Materials,” as well as the “Subcontracting of Services for the Development of Projects and Operations.” All in accordance with corporate criteria of profitability, quality and excellence.Implementation of “Supplier Management Strategies,” aligned with internal regulations, optimization of costs, resources, delivery times and stocks; with the main objective of protecting and contributing to the growth of the organization.- Management, support and training of the team in charge, made up of 4 administrative staff.- Implementation of systems and policies for the development of area operations.- Establishment of department objectives oriented towards corporate goals.- Development of international supplier network (management of a base of 100 records)- Stock management, implementing inventory models tailored to operations.- Supervision of purchasing operations to ensure results.- Preparation, authorization and issuance of purchase orders and change notices.- Control of orders, purchases, contracts in accordance with company policy.- Reporting to senior management on trends in availability, cost, components.- Supervision of supplier performance, inventory, price variation, cost analysis.- Key link in negotiations involving large magnitudes of volume, investment/costs.- Integration and support in administration and logistics management.- Customs paperwork reviews, approvals, invoice analyses, special permits and other patterns involving imports/exports.❏ Milestones:✓ Contribution to improving product quality.✓ Optimization of costs operations.✓ Considerable profitability of budgets.✓ Approval of suppliers in accordance with internal policies.

Master Of Business Administration - Mba, Administración Y Gestión De Empresas, General, A+

Licenciatura En Estudios Liberales/Especialización En Gerencia Y Marketing, Administración Y Gestión De Empresas, General, Bachelor In Liberal Arts W/ Major In Business Management

Ingeniería De Sistemas