• Developed information security department strategic roadmap using a hybrid NIST, COBIT, ISO 27001 framework• Built security operations from solely email security and endpoint protection to a security stack that includes SIEM, vulnerability management, a security awareness program, identity access management, privilege access management and annual penetration testing and remediation• Responsible for information security risk and compliance strategy, internal and external audits, managing security operations, and implementation of security tools• Work with operation teams on disaster recovery activities and auditing• Responsible for incident response and investigation of security breaches• Improved security awareness assessment score from 80% to 85% average by using phishing tests, training videos and quarterly security sessions focused on current risks • Improved phishing simulation emails reported by associates from 10% to 25% by sending informative communications and training on the use of phishing reporting tool• Present project progress and KPI dashboards to corporate leadership monthly• Work with internal IT operation delivery teams as well as external vendors to proactively identify technical and architectural risks and build controls to mitigate them• Work with legal team on creating policy, standards, guidelines, and compliance, using our policy management system

• Monitored security threats with email security tool, endpoint protection and Office 365 security and compliance• Administration of Active Directory, Exchange online, Azure AD hybrid environment, Office 365 Tenant, and Skype for Business/Teams• Lead implementation and transition to Skype for Business and Teams voice phone system for 8 locations US and Mexico• Lead San Antonio office transition and training to Zoom Video Conferencing Software• Lead 42 Gears MDM phone software integration for 6 locations in US and Mexico• Level 2 support for US and Mexico operations

• Providing end-user tech support via help desk channels (phone, email, Skype/Teams)• Troubleshooting technical issues• User account management (account creation, assigning permissions, or password resets)• Escalating incidents that cannot be resolved to the next level of support in line with service level agreements (SLAs)

• Assisted remote network engineer decommission T1 Circuit, Overture 140M and Cisco 1941 router• Prepared and installed new temporary ISP circuit• Helped migrate and troubleshoot VPN, Internet, VOIP and Sharepoint functionality

• Owned and operated two non-standard insurance offices• Set up and maintained network of PC’s, Mac’s, and printers for two offices• Built Microsoft Access database to maintain and track customer information• Designed business website using Word Press• Supported over 400 customers a month by phone, email, text and in person• Sold business to major US insurance company

• Managed two non-standard auto insurance offices• Grew offices from $1 million in sales to over $4 million• Managed and trained a team of 10 sales agents• Maintained a low turnover of sales team

• Generated new auto insurance policies and processed payments• Handled customer issues and grievances • Trained new employees on insurance database system and sales