Software Engineering Manager
Current• Lead a global team of 16-18 software developers, QA testers, and support engineers working on WebSphere & Liberty development and support.
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@ibm.com
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Gil C. Rodriguez is listed as Software Engineering Manager at IBM at IBM, based in Austin, Texas, United States. AeroLeads shows a work email signal at ibm.com and a matched LinkedIn profile for Gil C. Rodriguez.
Gil C. Rodriguez previously worked as Software Engineering Manager at Ibm and Advisory Software Engineer (WebSphere Systems Management L3 Lead) at Ibm. Gil C. Rodriguez holds Bachelor'S Degree In Business Administration, Computer Programming from Universidad Del Turabo.
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Agile Software Engineering Manager with over 15 years of experience leading various technical operations, including customer interactions, L2 and L3 support, and development. Proven success as a problem-solver working in the enterprise services industry, and passionate about technology, with strong experience with WebSphere Application Server, and other cloud technologies.
Listed skills include Technical Support, Agile Methodologies, Serviceability, Linux, and 28 others.
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Armonk, New York, Ny, Us
• Lead a global team of 16-18 software developers, QA testers, and support engineers working on WebSphere & Liberty development and support.
Armonk, New York, Ny, Us
• Monitor the team’s support requests to ensure an even distribution is evenly allocated and expedite root-cause analysis and problem resolutions.• Work closely with release management to review and implement identified serviceability improvements to strengthen the product’s overall quality.• Serve as scrum master for the squad supporting the team removing any blockers they may encounter.• Coach and mentor team members to help them grow their skills and careers.• Provide concise status updates to management and executive team.
Armonk, New York, Ny, Us
• Manage support aspects of team and provide L3 support for WebSphere Systems Management and Naming components.• Collaborate with worldwide support leads to determine root-cause and expedite the resolution to critical issues affecting High-Availability enterprise middleware systems.• Identify and target potential serviceability improvements to improve self-diagnosis and reduce YOY service requests.• Develop software fixes to improve reliability, security, performance, and stability of WebSphere.• Mentor new hires on team culture and IBM support process.
Armonk, New York, Ny, Us
•Provided L3 engineering services for IBM WebSphere Application Server, specializing in Systems Management and Naming.•Developed educational assets targeted for new hires and interns.•Actively participated in IBM's patenting initiatives in IBM Austin.
• Diagnosed computer hardware and network issues.• Developed web design assets for local businesses.
San Juan, Pr, Pr
• Designed individual and group study lessons on various subjects.• Provided IT support debugging basic computer hardware issues.
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Gil C. Rodriguez works for IBM.
Gil C. Rodriguez is listed as Software Engineering Manager at IBM at IBM.
AeroLeads has found 2 work email signals at @ibm.com for Gil C. Rodriguez at IBM.
Gil C. Rodriguez is based in Austin, Texas, United States while working with IBM.
Gil C. Rodriguez has worked for Ibm, Self-Employed, and Sistema Universitario Ana G. Méndez (Suagm).
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Gil C. Rodriguez holds Bachelor'S Degree In Business Administration, Computer Programming from Universidad Del Turabo.
Gil C. Rodriguez is listed with skills including Technical Support, Agile Methodologies, Serviceability, Linux, Scrum, Websphere Application Server, Java, and Technical Documentation.
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