Gil C. Rodriguez

Gil C. Rodriguez Email and Phone Number

Software Engineering Manager at IBM @ IBM
Gil C. Rodriguez's Location
Austin, Texas, United States, United States
Gil C. Rodriguez's Contact Details
About Gil C. Rodriguez

Agile Software Engineering Manager with over 15 years of experience leading various technical operations, including customer interactions, L2 and L3 support, and development. Proven success as a problem-solver working in the enterprise services industry, and passionate about technology, with strong experience with WebSphere Application Server, and other cloud technologies.

Gil C. Rodriguez's Current Company Details
IBM

Ibm

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Software Engineering Manager at IBM
Gil C. Rodriguez Work Experience Details
  • Ibm
    Software Engineering Manager
    Ibm May 2022 - Present
    Armonk, New York, Ny, Us
    • Lead a global team of 16-18 software developers, QA testers, and support engineers working on WebSphere & Liberty development and support.
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  • Ibm
    Advisory Software Engineer (Websphere Systems Management L3 Lead)
    Ibm May 2021 - Present
    Armonk, New York, Ny, Us
    • Monitor the team’s support requests to ensure an even distribution is evenly allocated and expedite root-cause analysis and problem resolutions.• Work closely with release management to review and implement identified serviceability improvements to strengthen the product’s overall quality.• Serve as scrum master for the squad supporting the team removing any blockers they may encounter.• Coach and mentor team members to help them grow their skills and careers.• Provide concise status updates to management and executive team.
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  • Ibm
    Staff Software Engineer (Websphere L3 Team Lead)
    Ibm Apr 2015 - Present
    Armonk, New York, Ny, Us
    • Manage support aspects of team and provide L3 support for WebSphere Systems Management and Naming components.• Collaborate with worldwide support leads to determine root-cause and expedite the resolution to critical issues affecting High-Availability enterprise middleware systems.• Identify and target potential serviceability improvements to improve self-diagnosis and reduce YOY service requests.• Develop software fixes to improve reliability, security, performance, and stability of WebSphere.• Mentor new hires on team culture and IBM support process.
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  • Ibm
    Software Engineer
    Ibm Apr 2012 - Mar 2015
    Armonk, New York, Ny, Us
    •Provided L3 engineering services for IBM WebSphere Application Server, specializing in Systems Management and Naming.•Developed educational assets targeted for new hires and interns.•Actively participated in IBM's patenting initiatives in IBM Austin.
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  • Self-Employed
    It Technician
    Self-Employed 2006 - 2011
    • Diagnosed computer hardware and network issues.• Developed web design assets for local businesses.
  • Sistema Universitario Ana G. Méndez (Suagm)
    Teaching Assistant
    Sistema Universitario Ana G. Méndez (Suagm) 2009 - May 2010
    San Juan, Pr, Pr
    • Designed individual and group study lessons on various subjects.• Provided IT support debugging basic computer hardware issues.
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Gil C. Rodriguez Skills

Technical Support Agile Methodologies Serviceability Linux Scrum Websphere Application Server Java Technical Documentation Critical Incident Response Social Media Sql Enterprise Support Css3 Microsoft Office Technical Writing It Risk Management Software Documentation Lean Six Sigma Customer Support Data Visualization Unix Windows Software Development Javascript Css Html Management Microsoft Windows Cascading Style Sheets Salesforce.com Redmine Troubleshooting

Gil C. Rodriguez Education Details

  • Universidad Del Turabo
    Universidad Del Turabo
    Computer Programming
  • University Of Puerto Rico-Mayaguez
    University Of Puerto Rico-Mayaguez
    Computer Software Engineering
  • Ponce High School
    Ponce High School
    General Studies
  • Freecodecamp
    Freecodecamp
    Computer Software Engineering

Frequently Asked Questions about Gil C. Rodriguez

What company does Gil C. Rodriguez work for?

Gil C. Rodriguez works for Ibm

What is Gil C. Rodriguez's role at the current company?

Gil C. Rodriguez's current role is Software Engineering Manager at IBM.

What is Gil C. Rodriguez's email address?

Gil C. Rodriguez's email address is gi****@****ail.com

What schools did Gil C. Rodriguez attend?

Gil C. Rodriguez attended Universidad Del Turabo, University Of Puerto Rico-Mayaguez, Ponce High School, Freecodecamp.

What are some of Gil C. Rodriguez's interests?

Gil C. Rodriguez has interest in Forex Market Analysis, Investments, Traveling, Reading, Photography, Science And Technology, Painting, Technology Consulting, Technical Analysis, Computing.

What skills is Gil C. Rodriguez known for?

Gil C. Rodriguez has skills like Technical Support, Agile Methodologies, Serviceability, Linux, Scrum, Websphere Application Server, Java, Technical Documentation, Critical Incident Response, Social Media, Sql, Enterprise Support.

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