Lead product roadmap development and management for course discovery product. Led development, KPI identification and delivery of new products and features, leading to increased user satisfaction and course graduation rates. Implemented structured product release process.

Manage CRM product strategy and supporting product teams, including product-wide KPIs. Perform regular market needs analysis and align teams to fill customer pain points. Gather and present product usage metrics and opportunities to C-level management on a regular basis. Stay up-to-date on current email and SMS marketing regulations to ensure global product compliance. Led 4 on-and-offshore development teams to build and release initial MVP of CRM over the course of 9 months. Mentor Associate Product Managers to develop top-tier product management skills.

Manage CRM product strategy and supporting product teams, including product-wide KPIs. Perform regular market needs analysis and align teams to fill customer pain points. Gather and present product usage metrics and opportunities to C-level management on a regular basis. Stay up-to-date on current email and SMS marketing regulations to ensure global product compliance. Led 4 on-and-offshore development teams to build and release initial MVP of CRM over the course of 9 months. Mentor Associate Product Managers to develop top-tier product management skills.

Oversaw flagship TalentBrew Product Suite to ensure cohesive strategic vision. Owned the search product vision from inception to launch and goal validation, enabling customizable search configurations to allow each client meet their conversion targets. Created and launched a standardized BRD/PRD for company-wide usage to ensure consistent product and feature planning and validation

Oversaw flagship TalentBrew Product Suite to ensure cohesive strategic vision. Owned the search product vision from inception to launch and goal validation, enabling customizable search configurations to allow each client meet their conversion targets. Created and launched a standardized BRD/PRD for company-wide usage to ensure consistent product and feature planning and validation

Led technical and business requirements gathering and documentation for Service-Oriented Architecture integration between WileyPLUS and Canvas LMS. Determined business value and documentation for continued WileyPLUS LMS feature development, leading to a 25% YOY growth in both users and revenue

Managed all support inquiries for non-US customers to ensure adherence to SLAs. Collaborated with EMEA to create documentation in order to comply with EU data regulation