Gareth Cummings Email & Phone Number

Belfast, Gb

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

Solely responsible for managing the complete provisioning journey of the sales order pipeline for new and existing customers across all Simplicity Group telecom products and services - IP, Mobile, Broadband etcArrange engineers customer site surveys where required for new and existing customersEngage and update customers throughout the order journey until project completion and handover to account managers and service teamRemotely support engineers with the required… Show more Solely responsible for managing the complete provisioning journey of the sales order pipeline for new and existing customers across all Simplicity Group telecom products and services - IP, Mobile, Broadband etcArrange engineers customer site surveys where required for new and existing customersEngage and update customers throughout the order journey until project completion and handover to account managers and service teamRemotely support engineers with the required planning and information for all installations until completion Allocate order tasks where required to the Project Support Team (excluding all provisioning tasks such as Broadband, Number Ports, phone system migrations and mobile ports, migrations or new provides)Create phone system orders with suppliers in line with customers order form (e.g. Gamma, NEC, Yeastar), including ongoing support from the Operations Manager & Finance to assist with completing hardware ordersQuality check all new and existing sales order forms to ensure the proposed solution is viable in line with the requirements, advise the Operation Manager of any suggested action or changes requiredEngage with all required stakeholders inc partner portals to manage and support the completion of customer orders (Gamma, Daisy, Niamans, EBT, Plan, Zest4, Other)Provide updates to Sales and Accounts Managers regarding active orders, including requesting support where requiredUpdate Operations Manager weekly on the status of new and existing pipelines including raising any issues that require escalation throughout the order journey Support the Service Team & Engineers with any issues raised from 1st line support.Keep Finance up to date with any potential additional order charges created from suppliers but may have not been accounted for in the order e.g. additional hardware, subscriptions etcKeeping up to date with knowledge of the company’s product / service portfolio and attending regular training sessions. Show less

Belfast, Northern Ireland, United Kingdom

*Noteable achievements*1 of 3 Employees of the Quarter in the first full quarter of employmentTook responsibility for all Microsoft Teams implementations and successfully delivered a project from start to finish involving 200+ users microsoft teams phone system totaling over 250k revenue. Major project implementation Project management of customer orders, including providing detailed updates to customers via telephone and email. Take ownership of… Show more *Noteable achievements*1 of 3 Employees of the Quarter in the first full quarter of employmentTook responsibility for all Microsoft Teams implementations and successfully delivered a project from start to finish involving 200+ users microsoft teams phone system totaling over 250k revenue. Major project implementation Project management of customer orders, including providing detailed updates to customers via telephone and email. Take ownership of customer orders- welcome calls, ordering, configuration & organising engineers. Ensuring all orders are kept fully updated with accurate notes on our CRM systemAccurate and timely processing of customer orders in line with SLAs and customer requirementsEfficiently monitor and self-manage work flows internally and with third partiesLiaise with carriers, networks and suppliers to ensure any delays or issues are quickly identified and resolvedWorking with Multiple providers over Voip, fibre and legacy analogue services Show less

Belfast, Northern Ireland, United Kingdom

As before

Lisburn, Northern Ireland, United Kingdom

Secondment - Maternity CoverDistribution of targets & tools for tracking. I made a document that syncs via Microsoft teams and allows advisors to input daily figures and it would automatically calculate daily run rates, % of target achieved and calculate current performance based on the current date. This went down really well and had a positive impact on performance month on month. Sales performance management - Daily briefs, incentives, check-ins & monthly reviews Operational… Show more Secondment - Maternity CoverDistribution of targets & tools for tracking. I made a document that syncs via Microsoft teams and allows advisors to input daily figures and it would automatically calculate daily run rates, % of target achieved and calculate current performance based on the current date. This went down really well and had a positive impact on performance month on month. Sales performance management - Daily briefs, incentives, check-ins & monthly reviews Operational tasks - audit, planograms, stock count monthly and quarterly.Assisting conversations on the shop floor, observing and reviewing to ensure they're in line with company framework. Show less

Abbeycentre, Newtownabbey

Customer service relating to network problems/outages. Complaint resolution in a face to face environment. Technical queries around phone issues and problems, an area which I excelled. I'm a techy person and I have a good memory for systems and processes. I was the person in store that if a problem with a phone came in my name gets called and I knew the answer/fix offhand!Responsible for KPI based targets in a face to face retail environment with which I had a strong sales through… Show more Customer service relating to network problems/outages. Complaint resolution in a face to face environment. Technical queries around phone issues and problems, an area which I excelled. I'm a techy person and I have a good memory for systems and processes. I was the person in store that if a problem with a phone came in my name gets called and I knew the answer/fix offhand!Responsible for KPI based targets in a face to face retail environment with which I had a strong sales through service approach. The best way to get someone to buy from you is to build a rapport through conversation and to sort out a problem that they have. That could be price, performance, or a simple case of helping them with their current handset and having them as a returning customer, or moving them onto a more applicable package. This was targeted over 10 KPI's covering all areas of the business. ( acquisition, retention, mobile broadband business sales, Pay as you go, accessories with a volume target & attachment percentages on handsets ranging from 20-30%, MPO 'Multi Product Opportunity' ranging from 30-35% of all monthly sales, and NPS a score calculated from customer feedback via a text back survey after the interaction working within FCA guidelines. Teamwork - helping other advisors with sales, customer queries or system usage.Training-as a 37.5 hour position you were a senior member of staff, so it was part of the responsibility to help with team on boarding.Booking in stock & assisting with monthly stock count and management duties. Show less

• Moved into Management of the same Store of 5 Sales staff and a Guru.• In a Franchised environment in charge of a Category 1 store with this management team we successfully have hit 4/4 quarters to date, with all 9 KPI’s either hit or over-achieved. These Include New and upgraded contracts, along with business connections, tablet and hotspot sales, insurance, accessories, phone trade-ins and average airtime per contract ( promoting upselling) Responsible for;1. Opening and… Show more • Moved into Management of the same Store of 5 Sales staff and a Guru.• In a Franchised environment in charge of a Category 1 store with this management team we successfully have hit 4/4 quarters to date, with all 9 KPI’s either hit or over-achieved. These Include New and upgraded contracts, along with business connections, tablet and hotspot sales, insurance, accessories, phone trade-ins and average airtime per contract ( promoting upselling) Responsible for;1. Opening and closing duties 2. Staff training3. Morning briefs4. Ensuring all FCA standards were being met , by carrying out live observations on staff for multiple reasons, one being the selling of loan agreements for handsets, as this is a core part of the business.5. Staff development and training plans.6. Store compliance for both a o2 and a mmd communications audit. This involved making sure all visual merchandising was up to standard and that the store was kept clean at a very high standard along with stock counts,stock levels/budgets, sales properly reconciled and ensuring the store is running smoothly.7. A Large part of running the stores, one in which I am very good at, is complaint and problem resolution. Both for problems with handsets and devices, and for complaints or queries around o2 issues and mistakes.8. Also still being a big part of the sales floor to ensure every opportunity was made the most out of by listening to conversations and jumping in if or when needed.Most importantly, it’s a sales management job, we’re there to drive the sales staff on, not just for our store targets, but also for their own individual targets, on which they get paid commission for. Show less

Newtownabbey

Within this role I was somewhat a handy man, on a day to day basis i would have 3 or 4 different sides, and that's something that really appeals to me. That could be me running the store, being out of the floor selling, pulling the team in for a bit of training, or even simply listening to conversation on the shop floor, and jump in to help whenever I'm needed. The role that I was in gave me everything, management, training and sales those three qualities together coupled with my desire and… Show more Within this role I was somewhat a handy man, on a day to day basis i would have 3 or 4 different sides, and that's something that really appeals to me. That could be me running the store, being out of the floor selling, pulling the team in for a bit of training, or even simply listening to conversation on the shop floor, and jump in to help whenever I'm needed. The role that I was in gave me everything, management, training and sales those three qualities together coupled with my desire and ambition is a hard team to beat. Show less

Newtownabbey

responsible for training new staff members and ensure the store is running with a full training compliance

National Level 3 Extended Diploma, Information Technology, D*D*D* (18/18 Distinctions)

18/18 distinctions in a level 3 extended diploma

9 Gcses Between A & D Grade

English Language A Mathematics A I.C.T A Chemistry B Art B Biology C Additional maths C P.e D French D