Glaica Custadillo Email & Phone Number

Canada

KEY ACHIEVEMENTS• Key contributor in establishing the newly formed Workforce Security Screening (WSS) Team and in building out centralized processes related to risk mitigation and compliance. • Currently co-leading the development and delivery of the Enhanced Screening Program for 6000+ privileged access users bank wide and globally. • Critical attention and involvement with high volume adjudications and onboarding for Co-Op, Contingent workers, and Customer Contact Centre cohorts. • Collaborate and consult with a wide range of stakeholders such as Talent Acquisition, Sterling BackCheck, Corporate Security, CISO Communications, AML, Allegis, HRBPs, and our Global partners. RESPONSIBILITIES• Participate in establishing processes, practices, templates, policies, tools and partnerships to centralize and mature these capabilities for the WSS team.• Monitor, track and report on WSS activities to identify trends and program improvement opportunities.• Assess and interpret the level of complexity of pre-employment screening results that require adjudication (Tier I, II, and III), escalate and engage stakeholders as required.• Define and track Enhanced Screening Program including schedule creation, maintaining issues/actions/risks, scope management, change management, and reporting.• Provide status reporting regarding project milestones, deliverables, risks and issues, and solutioning to leadership. • Assess and interpret Tier II Sanction Screening results related to PEP hits and disposition or escalate as required.

Toronto, Ontario

KEY ACHIEVEMENTS• Delivered New Hire Orientation Presentations across 6 Scotiabank campuses. • Created and implemented the Hiring and Onboarding Training Program.• Crossed trained to help support the Organization and Position Management Team. • A key organizer in initiating Career Development Initiatives for the GHRSO department. • A key planner and contributor in the execution of the GHRSO 2020 Career Fair Event.RESPONSIBILITIES• Utilized SuccessFactors, Employee Central, Time and Attendance, and SAP systems to carry out onboarding activities. • Processed end to end onboarding for external posted positions related to new hires, co-op, internships, and rehires.• Initiate and monitor new hire pre-employment screening checks through Sterling BackCheck. • Processed end to end onboarding for internal posted positions related to promotions, transfers, and reassignments.• Facilitated one on one training and coaching with new Hiring and Onboarding Administrators.• Delivered informational and FAQ presentations to our Talent Acquisition partners.

KEY ACHIEVEMENTS• Aligned several condominium sites to ensure consistency with processes, engagement, compliance, and training. • Identified and mediated risk gaps between site policies and city regulations. • Carried out the 360-degree recruitment cycle utilizing the iCIMS and Indeed ATS platforms. • Developed training program improvements to enhance resident service quality and delivery.• Ensured WHMIS training for all employees is completed and up-to-date. RESPONSIBILITIES• Conducted new hire orientation, onboarding, and training. • Supported with arranging and communicating staff and site shift scheduling. • Created job descriptions and specifications, outlining required skills and experiences for roles. • Supported recruitment cycles by screening resumes and participating in conducting interviews. • Maintained highly confidential employee records and information. • Assisted with succession planning and completing employee performance reviews.

KEY ACHIEVEMENTS• Managed and led a team comprising of 8 direct reports. • Built and established all operational activities for this newly acquired 50,000 square feet amenities site.• Participated in establishing agreements, practices, policies, protocols, tools, and training. • Participated in leadership meetings with our partners from First Service Property Management, Camrost Felcorp Inc., and the Imperial Plaza Condo Board.RESPONSIBILITIES• Supervised and managed onsite staff which included contractors, cleaners, fitness instructors, and security guards. • Prepared monthly management reports, as well as weekly payment and expense reports. • Planned, approved, and directed the scheduling and marketing of all recreational programming and events. • Monitored all operational activities related to booking arrangements, deposits and payments, and inspections. • Conducted bi-weekly staff meetings, one-on-one conversations, and team building exercises. • Implemented, regulated, and ensured compliance to health and safety regulations and legislation.• Mediated escalated resident complaints and concerns.

• Managed the amenities at high-end condominiums while providing support to management.• Updated administrative and financial reports for internal tracking. • Responsible for arranging amenity bookings, collecting fees, and conducting pre & post inspections. • Primary contact for residents while providing high standards of customer service and prompt response.• Implemented, regulated, and ensured compliance to health and safety regulations and legislation.

17 Prince Andrew Place, Toronto On M3C 2H4

º Reported to and assisted the director of operations and its front operations departmentº Populated, formulated, and updated administrative, expense, and progressive reports º Researched, prepared, and initiated proposals for enhanced product storing systems º Supported the procurement department with product and material purchasingº Acquired requisition quotes and approvals for supply and material purchases º Assisted with creating assembly training videos for frontline employees º Programmed various features and organization on SharePointº Supported and assisted Front Operations, HR, Manufacturing Engineering, and Materials departments