Glaica Custadillo Email & Phone Number

Canada

• KEY ACHIEVEMENTS
• Key contributor in establishing the newly formed Workforce Security Screening (WSS) Team and in building out centralized processes related to risk mitigation and compliance.
• Currently co-leading the development and delivery of the Enhanced Screening Program for 6000+ privileged access users bank wide and globally.
• Critical attention and involvement with high volume adjudications and onboarding for Co-Op, Contingent workers, and Customer Contact Centre cohorts.
• Collaborate and consult with a wide range of stakeholders such as Talent Acquisition, Sterling BackCheck, Corporate Security, CISO Communications, AML, Allegis, HRBPs, and our Global partners. RESPONSIBILITIES
• Participate in establishing processes, practices, templates, policies, tools and partnerships to centralize and mature these capabilities for the WSS team.

Toronto, Ontario

• KEY ACHIEVEMENTS
• Delivered New Hire Orientation Presentations across 6 Scotiabank campuses.
• Created and implemented the Hiring and Onboarding Training Program.
• Crossed trained to help support the Organization and Position Management Team.
• A key organizer in initiating Career Development Initiatives for the GHRSO department.
• A key planner and contributor in the execution of the GHRSO 2020 Career Fair Event.RESPONSIBILITIES

• KEY ACHIEVEMENTS
• Aligned several condominium sites to ensure consistency with processes, engagement, compliance, and training.
• Identified and mediated risk gaps between site policies and city regulations.
• Carried out the 360-degree recruitment cycle utilizing the iCIMS and Indeed ATS platforms.
• Developed training program improvements to enhance resident service quality and delivery.
• Ensured WHMIS training for all employees is completed and up-to-date. RESPONSIBILITIES

• KEY ACHIEVEMENTS
• Managed and led a team comprising of 8 direct reports.
• Built and established all operational activities for this newly acquired 50,000 square feet amenities site.
• Participated in establishing agreements, practices, policies, protocols, tools, and training.
• Participated in leadership meetings with our partners from First Service Property Management, Camrost Felcorp Inc., and the Imperial Plaza Condo Board.RESPONSIBILITIES
• Supervised and managed onsite staff which included contractors, cleaners, fitness instructors, and security guards.

• Managed the amenities at high-end condominiums while providing support to management.
• Updated administrative and financial reports for internal tracking.
• Responsible for arranging amenity bookings, collecting fees, and conducting pre & post inspections.
• Primary contact for residents while providing high standards of customer service and prompt response.
• Implemented, regulated, and ensured compliance to health and safety regulations and legislation.

17 Prince Andrew Place, Toronto ON M3C 2H4

º Reported to and assisted the director of operations and its front operations departmentº Populated, formulated, and updated administrative, expense, and progressive reports º Researched, prepared, and initiated proposals for enhanced product storing systems º Supported the procurement department with product and material purchasingº Acquired requisition.