Gordon Chan Weng Hong Email & Phone Number

Kota Kinabalu, My

Sabah, Malaysia

• Establish, coordinate and implement the marketing, communications and public relations program in the resort. • Establishing brand Image and ensuring clear and consistent expression of image branding in the resort. • Responsible for the design and editorial aspects of the resort is consistent to the resort image/ branding. Coordinating and maintaining media relations and interests and acting as an ambassador of the resort. • To develop, co-ordination and execution of general communication activities.• Entrusted with pivotal responsibilities including proofreading, translation, social media management, influencer engagement, and spearheading initiatives to effectively penetrate and manage the dynamic China market. Passionate about driving impactful communication strategies and fostering meaningful connections.

Kota Kinabalu, Sabah, Malaysia

• Implementation and management of actual import and export transportation and customs declaration daily to Kibing Solar.• Carry out talent training, performance appraisal, and talent selection for the logistics system of Kibing Solar. Ensure the logistics talent demand for new projects and the manpower required for subsequent standard of procedure logistics operations, establish and improve the logistics department.• Establish a scientific and systematic logistics management process that meets the actual needs of the company operation, and carry out effective internal control process.• Familiar with all the process and documents for the international transaction import and export, solved all the issued happened during transaction. Make sure all the shipping had reach to the next users on the time promised.• Achieve inventory accuracy, coordinate order fulfillment, and track shipping times for thousands of shipping orders every year.• Meet with local customs, port and airport management departments, and logistics service providers to communicate with the logistics operation of Kibing Solar in the later stage. Discuss work arrangements with local management and implement the logistics level of follow-up investment projects.• Participate in the formulation and review of Kibing Solar logistics management regulations and other operational management systems regulation.• Assist the company in organizing and implementing the annual logistics operation plan and budget plan.

Sabah, Malaysia

• Part of the core launch team and grow alongside with one of the newest verticals at Shopeefood in Kota Kinabalu, Sabah, Malaysia.• Sign up local restaurants and understand restaurant needs and requirements.• Holds Average Daily Order and Average Daily GMV (Gross Merchandise Value) KPIs (Key Performance Indicators).• Define, implement and execute the business development / growth strategy for the category.• Continuously analyze the internal and external environment to ensure that the category under management remains highly competitive in relation to the market.• Identify, establish and grow other local strategic partnerships.

Sabah, Malaysia

• Reporting to the Department Head, worked on market surveys, maintain a good relationship with developer, supplier and manage the region client portfolios. Project that I have participated in such as The Exchange 106, The Astaka, 9 Seputeh and more.• Our team managed to drove 1.3B MYR sales within the given period.• Formulated 2 Way communication strategy for Clients and Department Heads. • Liaise with existing client on updates and future plan, getting information on new project via news paper, social media, project site and more. Set appointment with potential client and propose my company to them.

Sabah, Malaysia

• Pioneer team to the startup company, including organizing events, promotions and campaigns to create more publicity and to educate the locals how does the technology made delivery easy in Sabah.• Managed to signed more than 300 F&B merchants to join Morefun Food delivery as one of their extra services to drive in more revenue.• Daily operations excellence in driving Recruitment, Customer Servicing and Talent (rider) engagement.• Led Social Media strategy, and customer correspondence. Fun Fact: featured in a viral kickstart video campaign.• Monitor and analyze revenue generation from website traffic information.• Meet preset customer goals through eCommerce sale maximization.

Kuala Lumpur, Malaysia

• Pioneer team to handle Australia, Hong Kong, Macau, New Zealand and Singapore merchants, balancing between Quality of cases (96% score) and Efficiency (case handling scores of 97%). • Merchant technical service will be part of support team and will be responsible supporting the business and technical needs of our growing merchant base. I will be assisting new or existing merchants with their payment gateway accounts through e-mail, inbound phone calls or chat.• Active in organizing events for company such as organizing award and recognition for outstanding staff, annual dinner, team outing and make sure the staff rest room is always full of latest movies and games.

Kuala Lumpur, Malaysia

• Providing excellent world class service to Clients from Australia and SEA markets via inbound and outbound call.• Processing temporary credit limit adjust and pre-authorization code request over the phone maintaining Citibank's client relationship.• Identify, diagnose, and resolve client issues with a focus on First Call Resolution.• Escalate issues as appropriate while also identifying and implementing process improvements to mitigate future client issues.• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Bachelor Of Arts (B.A.), Hospitality And Tourism Management

• Leadership and Business Performance - Explore all facets of the leader and the leader interaction with the organization and the people.

Diploma, Higher Diploma, Culinary Arts And Hotel Management

- Culinary Class - Bakery Class - House keeping - F&B service - Food cost counting