Glenn Daniel Email & Phone Number

Melbourne, Victoria, Australia

I manage the contractual requirements for a top tier customer withing the Telstra Enterprise portfolio, in this role it is a critical to build strong relationships both internally and within the customer to be a trusted advisor. This role is critical to managing the customers day to day operations. As this customer operates 24/7 you are required to navigate complex environments and deliver on outcomes in a timely and efficient manner.

Australia

Manager of Operations in the global member experience team with a focus on our Public Practice members, my team of specialists in their field work with our members to support with their obligations in the industry. My focus as a leader in this role is on specific KPI’s - Business Strategy, Workforce Management, Governance, Processes, Analytics and Insights, Reporting Automation - Development & Implementation (including updated power BI views/sources), Quality Assurance, Networking, Project Management, Management & Communication of policies & procedures and Member Engagement.

Looking for new opportunities

Melbourne, Victoria, Australia

Leadership of Senior Business Analysts (6-8 staff) Key KPI’s - Business Strategy, Governance Processes, Analytics, Insights, Setting individual and business level KI’s, System Automation - Development & Implementation (including updated tableau data views/sources), Governance/Performance Management, Networking, Executive engagement and facilitation, Financial Management, Project Management, Management & Communication of policies & procedures, Relationship/Account Management.Selected Accomplishments:• Introducing consistent executive level reporting into an operational environment that delivers to not only internal measures but covers government and public communication requirements. • Leading a team of 6-8 individuals to drive key outcomes for our customers and transforming the governance frameworks and delivery of content.• Working with key stakeholders to create understanding of challenges and get support from senior leaders to deliver on corporate goals. • Worked hard on ensuring we used innovation projects such as automation to simplify our reporting outputs to deliver key time efficiency measures on delivery of content. • Focused on knowledge gaining over the year to ensure understanding of NBN led processes and products to deliver on key goals in a speedy timeframe.

Melbourne, Australia

Melbourne

As part of the Business Enablement Senior Leadership Team supporting the Global Enterprise Services - Global Sales Teams as a trusted advisor. In this role I had 11 direct reports who are entrenched in with the sales team to drive simplification across their business using data that allows them to gain insights into the operational measures to drive sales and manage governance for our 15K customer base. Our key goal was to use BI based tools to drive change across our reporting and deliver on simplified repeatable views across all tiers in the business.

Melbourne, Australia

In the Senior Leadership Team as a Senior Strategy & Business Operations Specialist within Global Enterprise Services - Enterprise team, working as a trusted advisor to the Executive Management Team on sales, strategy and business transformation programs.

Melbourne, Australia

Leading a team of 16 Service Executives who work across a portfolio of 110+ of our enterprise customers. In this role I work on a number of initiatives to ensure our customers receive a high service standards, people leadership, account management and C Level engagement.

In this role I worked within Enterprise and Government group at Telstra as part of the Customer Care - Strategic Accounts group, I currently manage onsite operations for my customer Australia Post with the assistance of a specialised onsite team ensuring stability across key networks and services. I specialise in Implementing Key strategies around Business Performance, Forecasting, Transformation works, Escalation Resolution, Change Management, Customer Management.I use my skills to liaise with the onsite & account team to streamline Telstra functions and reporting to improve the experience for our customer.

I worked within Enterprise and Government at Telstra as part of the Wireless Connect team, I currently manage a Team of 30 - 40 Customer Service Consultants and Team Leads who provide support to new and existing customers in all mobile applications. I specialise in People management, Implementing key strategies, Business Performance, Forecasting, Transformation works, Escalation resolution, Senior Management, Change Management, Team Manager/Leader Coaching. I use my skills to ensure our team specialise in streamlining our core business functions to improve the experience for our customers. My team accept challenges head on and through empowerment make the most out of every opportunity.

Melbourne, Victoria, Australia

I worked within Telstra as part of the Enterprise and Government - Mobiles sector, I am currently managing a Team of 20 - 30 Customer Service Consultants who provide new mobile solutions to our corporate customers. I specialise in people management component as part of my role where my focus is on improving performance, HR issues, Setting KPI's & Transformation Projects. I am also a key resource in upcoming Transformation works, Escalation resolution, high level meetings, team briefs, Change Management, Team Manager Coaching and I have full delegation of the Customer Service Manager Role in leave situations.

In this time I fine tuned my skills to move from a sales consultant to be a 2ic to the contact centre manager. During this time i gained valuable skills in people management and Big picture thinking. I set an achieved high targets in the role and believe this role was valuable to fine tuning the skills towards my managment goals.

Melbourne, Victoria, Australia

Registered Training Organisation, Corporate Training Division, Recruitment Agency and Gymnasium. Involved managing customer service and sales. Due to staff changes within other divisions moved into a Business Consultant role and began dealing directly with clients regarding their training needs and launched a recruitment agency.Selected Accomplishments:• Built key relationships with clients to attract 5 to 10 new businesses a week to increase profit by 13% including implementing new sales strategies & processes.

Melbourne, Victoria, Australia

Kingsway Technology employed me in 2001 to solely operate their Melbourne Office. Kingsway Technologies are a distributor / on seller of printers and consumables.Selected Accomplishments:• In this position I increased the Melbourne database from 400 to 1220 clients, maintaining 20-30 sales per week, approximate cost of $1500 - $3000 per unit. Melbourne Office annual turnover being approximately $1 million plus.• I built strong relationships with several large companies, an International Bank, Telecommunication Corporation, National News Publication and a Refreshment Provider alongside working with market share suppliers.

Certificate Of Customer Service Management

Vce

Bachelor Of Commerce (B.Com.), Law

Currently completing