Danny R. Email & Phone Number

Jacksonville, FL, US

Atlanta, Georgia, US

• Recruited and mentored an Associate Product Manager, leading to the successful implementation of a critical reporting/business intelligence platform.
• Spearheaded a major technical debt resolution initiative, significantly improving system performance and scalability.
• Directed the development of advanced pre-sales tools, boosting customer experience and achieving an increase in client acquisition rates.
• Fostered a culture of innovation within the product team, enhancing overall efficiency and product quality.

Atlanta, Georgia, US

• Directed the development and launch of a specialized inventory network management tool tailored for MRO operations in major manufacturing firms, markedly enhancing operational efficiency and increasing client.
• Collaborated with cross-functional teams to align the product vision, contributing to a seamless execution of the product roadmap.
• Played a pivotal role in securing $25m in Series B funding, through the creation of strategic product documentation and presentations.
• Implemented Pendo as the product analytics suite, harnessing user feedback and data to significantly improve user retention and enhance customer satisfaction.

New York, NY, US

• Instruct students on Agile Product Management, stakeholder communication, and development team relationships.
• Work with the Instructor on lesson and activity planning, homework review, and project evaluation.
• Mentor aspiring Product Managers throughout the course and the job-seeking process.

Jacksonville, FL, US

• Implement product strategy for the core components of Greenshades Online, Green Employee, and the Green Employee mobile apps.
• Collect customer and detractor feedback, review support issues, and conduct competitive research to determine product roadmap.
• Serve on cross-functional Product Group Leadership team tasked with determining Product department objectives and procedures.
• Leverage SQL to generate customer reports as part of broader customer feedback gathering efforts.
• Work with Sales and Implementations to assist during the discovery and onboarding processes for large clients.

Atlanta, Georgia, US

• Worked with executive stakeholders to determine the web and mobile strategy for all parts of the Nsuite product group.
• Led an overhaul of the Ncompass web application, including a major refactoring project to combine two code bases, after strategic focus shifted to franchisees.
• Worked with Sales, Marketing, and Customer Success to determine go-to-market plans and product release campaigns.
• Coordinated effort between Support and overseas Development and Project Management leadership to achieve reduction in client-generated issues.

Atlanta, US

• Managed the entire sales process, from prospecting through securing the deal.
• Identified sales forecasting and reporting challenges facing our customers and prospects.
• Worked with our Engineering team to provide customer insights during the feature development cycle.

Denver, CO, US

• Served as the primary customer advocate during new product and process development for the ReadyTalk Innovation Team.
• Recruited users for, conducted, and synthesized the findings of user interviews in conjunction with our Customer Experience team.
• Oversaw cross-functional brainstorming sessions with Marketing, Sales, and Engineering to identify new problem areas.
• Led the pricing, competitive, and customer feedback analysis in anticipation of the launch of ReadyTalk’s UCaaS product.

Denver, CO, US

• Supported the sales and prospecting efforts of the Account Executive team in various regions throughout the United States and abroad.
• Developed channel specific messaging and content for email, phone, and social media conversations with prospective customers.
• Learned about organizational issues to get a better understanding of where ReadyTalk could fit within a customer's larger business communications stack.
• Served as a member of a cross-functional team responsible for the development and release of FoxDen by providing competitive analysis on existing in-room video solutions.

Denver, CO, US

• Qualified inbound leads and inquiries and either worked the sales cycle to completion or arranged meetings between prospective customers and Account Executives.
• Implemented automated outbound calling campaigns utilizing both ConnectLeader and Salesforce for ReadyTalk's Inside Sales team.
• Worked within Salesforce to manage pipeline and collaborate with Account Executives on larger opportunities; including provisioning of trials, creation of quotes, and the generation of reports.

Broomfield, CO, US

• Led a team of 6 Lead Development Representatives responsible for qualifying all channel and direct leads in the Americas while maintaining a personal quota and territory.
• Developed new lead response process that resulted in the consistent quarter over quarter growth in bookings as well as the overall number of leads contacted.
• Worked extensively within Salesforce, including detailed report creation and campaign tracking.

Broomfield, CO, US

• Responsible for following up on leads generated by Webroot’s website, events, and lead generation campaigns to successfully qualify them into or out of the sales pipeline.
• Worked in conjunction with a Territory Manager, Channel Account Manager, and Sales Engineers and provided support throughout the sales process.
• Extensive work with Salesforce and the Microsoft Office Suite.

Broomfield, CO, US

• Worked within the Talent Acquisition division of Vail Resorts as part of a team responsible for hiring for over 14,000 positions at our mountain resort properties during our 2012-2013 Winter Season.
• Worked with SuccessFactors and PeopleSoft in order to track the process of applicants.
• As the only bilingual member of the team, I was responsible for interactions between Vail Resorts and our numerous Spanish-speaking candidates.

Washington, DC, US

• Organized tour throughout Pennsylvania and Maryland which included service learning implementation as part of Kony 2012 campaign
• Rigorously trained in public speaking, and implemented group presentations in crowds up to 2000 students.
• Involved in teacher/administrator coordination and civic education implementation in schools we spoke at

Miami, Florida, US

• Worked with various members of the Accounting department to implement and update filing systems within the department.
• Worked with the Accounts Payable team to process incoming invoices from vendors.
• Assisted the Information Technology department to update the email system in place across the firm.
• Spearheaded a project to update the firm-wide file storage database

Bachelor Of Arts, Political Science

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