Strategic Revenue Operations Leader with 19+ years of delivering superior results through building operational rigor, great customer experience, and multiplying collaborative teams. Visionary with a track record of always finding innovative ways to grow revenue and increase margins►Expertise in Scaling Up Sales Operations & Customer Experience Results• Started in real estate, had a mortgage, title, and real estate investment company for 8 years (Probity Financial Group), and know every aspect of the market.• Scaled up sales and customer experience in every role (Phoenix Asset Management, ADP Solutions, Brand Mortgage Solutions, Trulia, Zillow, and Solv Healthcare).• Focuses on organizational rigor with leaders, empowers teams to succeed, provides tools for easy wins, and treats customers as the North Star, developing YOY Growth.• Built sales team from the ground up for Trulia to become #2 to have Zillow buy, stayed on with Zillow, scaled up 3 new sale regions, and turned them into #1 regions for 3 years straight.• Has 20+ years of proven success in leadership and 15 years of operational and service support. Servant Leader, Mentor, Organizational Rigor, and Drive.• Worked in Finance, SaaS, Mortgage, Real Estate, Asset Management, HealthCare, Prop Tech, Customer Experience.• Worked in Public (large) and Private (startup) companies with B2B, B2C, ENT clients.• Speaking Engagements include: Infinity Networks, Zillow Group, Year Up, HBA, NAREB, ARIA, Toastmaster International, Denver PAL, Coach Source, Urban League. ►Sales Enablement• Looks for partnership opportunities to force multiply in every role, often increasing by 33%+ annually. • Modeled and forecasted a $20M business line (quarterly forecast, yearly revenue strategy planning, product, marketing, training, customer experience roadmaps).• Always looks for opportunities to optimize/generate revenue and decrease cash burn by 10-15%, growing revenue ~33% annually. • Technology includes using proprietary systems for real estate, mortgage, healthcare, and CRMs. • Captures/tracks data for KPIs/goals via NRR, CSAT, NPS, TOFU, MOFU, BOFU growth, and conversion rates. ► Team Building and Cross-Functional Collaboration• Uses a Servant leadership style to empower people by removing roadblocks so they can succeed.• Led up to 7 Direct, 1200 employees.• Served on multiple national and global boards throughout the years.• Took over Product Team and integrated them into every business line; built from 100 to 1200 (2yrs).• “There’s no culture without revenue and no revenue without culture.”