Greg Deasy Email & Phone Number

Vallejo, California

San Francisco Bay Area

Harnham is a global leader in technology recruitment, with expertise in Credit Risk, Marketing Analytics, Data & Technology, Data Science, and Digital Analytics. Harnham are a niche recruitment firm where Data and Analytics are broken down further into separate verticals with a dedicated recruitment team for each of these verticals.

Ghirardelli Square, San Francisco

• Team management – Led customer service team of 10-15 to ensure seamless restaurant functions and adherence to high service standards in extremely fast-paced environments.
• Client satisfaction – First point of contact with event organizer(s) during onsite/offsite events to ensure event organization and satisfaction.
• Customer relations – Engaged with customers tactfully to successfully interpret and resolve satisfaction issues and turn them into positive experiences.
• Quality control – Visually inspected, as well as tasted when applicable, food and beverage items to verify quality assurance before reaching the customer.
• Data analysis – Provided daily sales and labor reports using Aloha Management Software.

Ghirardelli Square, San Francisco

• Increased revenue – Sold $795,600 in food and beverages through leveraging deep product knowledge to maximize appeal and push upsales.
• Managed high revenue events – Facilitated $4,000+ banquet and in-house buyout events for 100-150 people by streamlining catering processes.
• Customer retention – Built rapport with a diverse returning customer base through utilization of interpersonal skills to provide excellent customer service.
• Trained new hires – Designed a multi-faceted training program and coached new hires with a supportive and encouraging learning environment.
• Team collaboration – Fostered teamwork by working closely with the serving staff to anticipate and support their needs for timely task completion.
• High volume task management – Leveraged multitasking and organizational skills to successfully manage a 12-14 table section, double the industry standard.

Palo Alto, California

• Increased sales – $540,800 using upselling that contributed to the store winning awards for highest sales and highest sales per square foot in the region.
• Extraordinary customer service – Positively represented company through exceeding customer expectations by going above and beyond the dine-in experience.
• High-pace management – Prioritized tasks effectively through the use of impeccable time management and attention to detail, resulting in uncompromised customer service.
• Trainer – Enhanced training through utilizing a detailed hands-on approach and a restaurant industry application.
• Pre-shift lead – With strong communication skills I educated co-workers on cocktail and wine awareness, food details, and best practice selling methods.
• Decreased training time – 198 menu items and multiple corporate procedures were learned in one week compared to the normal three week period.

• Project management – Organized project consultation meetings for students to create agendas for meeting deadlines and fulfilling project expectations.
• Project evaluator – Assisted Dr. Lamm with grading student presentations on a management consulting project.
• Increased team performance – Fostered cohesiveness in student groups by helping implement creative ideas for team bonding.
• Time management – Worked 20 hours a week, enrolled in three classes, held five hours of office hours, and completed multiple TA assignments without compromising quality of work or missing one deadline.
• Data management – 95 student's grades for all course deliverables documented with Microsoft Excel spreadsheets.
• Administration – Diligently tracked high frequency of emails to respond to student concerns and scheduled meetings for the professor.

Associates And Certificate, Fire Science/Fire-Fighting

Bachelor Of Business Administration (B.B.A.), Business Management, General, Gpa: 3.74

Activities and Societies: Member of the Beta Gamma Sigma Honor SocietyCompleted courses in: Managing Teams; Organizational Change and.