Greg Debrosse Email & Phone Number

Taunton, Massachusetts, United States

Taunton, Massachusetts, United States

Taunton, Massachusetts

Taunton, Massachusetts

• Provide ongoing support and problem resolution of dual-environment(PC/MAC) via in-person, phone, email and remote tools to corporate and retail clients of the adidas, Reebok and Rockport brands • Create, respond and monitor tickets in the primary ticketing system (Magic/Clear) • Active Directory creation and modification of users and objects• SAP system creation, reporting and modification of objects• Configuration and maintenance of hardware equipment such as printers, phones and video equipment for conferences and web meeting support• Smartphone and tablet hardware/software support (Blackberry/IOS devices)• BES/MS Active-Sync support of client mobile devices• Installation of mainstream and proprietary software via package deployment and/or source configuration(Altiris/Casper)•Microsoft Office for Mac Accredited Support Professional, 2013

•Troubleshoot Desktop/Networking issues via live support or several remote options•Printer and Printer Queue management•PC Upgrade/Re-imaging of desktop and laptop machines via Symantec Ghost• Deployment and configuration of office communicator and Outlook/Exchange for both mail and non-mail purposes.•Aid with preparation and deployment of several software packages via SMS•Hardware and Software maintenance of Bloomberg & Nasdaq pricing machines•Active Directory maintenance such as enabling/disabling users and machines•Deployment and support of Blackberry devices via BBE server•Implementation of data encryption standards on desktop/laptops via McAfee Endpoint

Assess, troubleshoot and resolve technical problems to drive customer satisfactionRepair, calibrate and maintain phones and accessories can include disassembly and reassembly of mobile devices including PDAs and AircardsEducate and assist customers with equipment and warranty policy related inquiries; requires up-to-the-minute knowledge of the latest technical support products on the marketUtilize ticketing system and retail management system for operational efficiency Troubleshoot network connectivity issues vital to retail system SW functionalityPerform basic workstation maintenance such as replacing CMOS battery and cleaning power supply and fan.Reset passwords, users and services in Active Directory domain and exchangeHelp tier 2 technicians update drivers and setup peripheral equipment such as store printers, hubs and routersSetup internet, basic and enterprise mail services on customer's laptops, palm, windows mobile and blackberry devicesTransfer backup and restoring of customer data to various media & serversMonitor, secure, manage and report on store inventory levels, order, receive and check in all new stock

•Handled and documented inquiries related to securities investment services•Executed production bug testing to maintain quality standards•Updated and maintained database tables•Monitored corporate system performance and availability to ensure operation•Headed project to convert outdated currency system to Euro currency to improve productivity and accuracy of data processing

Created, edited and maintained casebase files for comprehensive online help systemConverted files for web platform applicationInteracted with and explained casebase files to potential suppliersAssisted with digital copiers and other equipment Troubleshot printers and maintained product expertise to create help documentation

Bachelor Of Science, Applied Arts And Sciences; Exercise Therapy; Exercise Science And Health Administration

Applied Science, Computer/Information Technology Administration And Management

Microsoft Training, Microsoft Networking Technology Program

Activities and Societies: Program Coursework •Configuring & Managing Windows XP, Vista & Windows Server 2003 Environments •Managing &.