Geoffrey Decaires Email & Phone Number

Barbados

Barbados

Toronto, Ontario, Canada

Markham, Ontario, Canada

Toronto, Canada Area

Crane Reporting to Owner and CEO | 6 person team | 450 usersFrom Toronto, Canada oversee mission critical operational systems and technology team of 2 software developers and 4 IT analysts supporting 250 room luxury hotel with residences and 5-star AAA rating. ► Led booking engine replacement resulting in tripling of online revenue.► Completed stalled website development project within 60 days of being hired.Rescued Property Management System implementation so it was installed on schedule.► Collaborate with peers and user community to align the use of technology with business objectives.► Implemented several ITIL V3 strategies to improve the service desk efficiency and quality.► Implemented training for IT staff to ensure their skills were tuned and relevant.►Using ITSM best practices, improved consistency of delivery by developing and implementing standard operating procedures and Infrastructure Configuration Management Database.► Improved relationships and processes with external partners and suppliers resulting in reducing average fulfillment time improving by 35%.►Migrated from Microsoft Exchange 2007 to Office 365.St. Philip, Barbados, WI

Caribbean Nations

31 Travel Offices, 11 Insurance Offices, 10 Retail Stores, 5 Hotels, 2 Gas Stations, 3 Car Rental Agencies9 Countries| Reporting to Owner and Chairman | 10 person team | 500 usersLed all mission critical IT functions and shared services for 7 x 24 hour multi-national conglomerate including software development, project management and IT operations and security. For each entity oversaw custom application development, technology capital and operational budgeting, sourcing and consulting. Supported internal and acquisition growth including going from 2 hotels to 5, and 30 offices/stores to 50.► Working with key stakeholders, designed and implemented IT strategy for individual businesses and the group as a whole.►Acquired insurance company migrated infrastructure in one night across 5 offices in 5 countries.► Oversaw the software development team responsible for development, maintenance and integrations for more than 18 websites across the group.► Modernized group’s telecommunications infrastructure including installation and management of 30 custom built VoIP Asterisk PBXs with SIP trunking in 9 countries and extension dialing.► Developed and implemented standard operating procedures to govern the use of technology using ITSM best practices.► Responsible for the management of all relationships and SLAs with third party suppliers including Expedia, Booking.com to LoC Software the providers of the SMS point of sale system.► Audited and consolidated telecommunications services, reducing annual expenditure by 30%.► Developed, maintained and tested group’s business continuity and disaster recovery plans.► Provided systems and technology to automate car rental agency from manual state.► Implemented point of sale, inventory management and other technology to convert independent pharmacies into convenience store chain.

Barbados

Designed, built and sold services for a Tier 3 Data Centre facility for financial services clients. Sourced location and installed relevant infrastructure and components for facility to open within four months. Prepared relevant marketing materials and signed first customers including several well-known Canadian financial institutions.Barbados, WI

Barbados

Elegant 5 Hotels | 1 Restaurant | Reporting to CEO | 7 person teamFor hotel and transportation company in the Caribbean, managed and supported all IT functions and services including presenting relevant metrics to senior management. ► Built and managed 20+ servers, 200 computers and 200 network nodes.► Sourced, procured and implemented Micros Opera Property Management System ($500,000 USD) and online booking engine.► Migrated entire group to Microsoft Active Directory and Microsoft Exchange from legacy systems.► Procured and installed technology and systems in South Florida for 1,000 call per day call centre including real-time access to the property management systems at each of the 5 hotels.► Implemented and administered the NetSuite CRM system.St. James, Barbados, WI

Barbados

Production Manager Governed production and spearheaded sales, quotations and production management for various signage projects for leading signage company in Barbados. Maintained inventory control and equipment maintenance. ► Successfully managed production and installation of all signage for rebranding of a regional financial institution with more than fifty locations that changed in a 24-hour period.Christ Church, Barbados, WI

Bachelor'S Degree, English Language And Literature/Letters

Activities and Societies: Badminton, Volleyball, Golf Lennoxville, Quebec, Canada

High School Diploma

Port Hope, Ontario, Canada