Glenda Decasa Email & Phone Number

Edmonton, AB, CA

Toronto, Ontario, Canada

• Meeting with clients to understand their project goals and requirements
• Perform research on current benchmark trends and audience preferences.
• Practice social listening & market research on competitors & design customized strategies for clients
• Managing & monitoring project scopes & deadlines
• Planning a project manager calendar and budget
• Contribute to strategy building & creative direction of client proposal & quote

Edmonton, Canada

• @glennymah | confessionsofascorpio.com
• Utilize the use of social networking sites such as Facebook, Twitter, Instagram, Pinterest to promote brand reputation and awareness
• Created successful partnerships to collaborate on specific projects to help promote brand awareness
• Creative writor, editor, photographer and graphic designer
• Provide 1:1 coaching with the focus on growing brand awareness, marketing, and branding
• Prepare and execute workshops for aspiring bloggers and entrepreneurs to educate on influencer marketing and blogging

Edmonton, Canada Area

• Administration tasks, monthly reporting & data entry

Remote

• Administrational tasks & data entry
• Prepare and execute content curation, newsletters & advertisements
• Social Media graphic design

Edmonton, Canada Area

• Completed accurate order processing, payment transactions, record keeping, data entry and various computer work
• Provided exceptional customer service via telephone, e-mail and online chat
• Troubleshot, resolve billing issues and assisted in mentoring agents
• Nominated to be representative for Edmonton Care, based on history of challenging status quo & bringing new ideas forward
• Collaborate with agent prime team to review ways to sustain and drive Edmonton Engagement
• Took a lead role on the team to ensure that initiatives and events were planned to promote an enjoyable work environment.

New Westminster, BC

• Completed payment transactions, data entry and provided outbound calls
• Preformed skip tracing and credit bureau analysis

Surrey, BC

• Assist agents with professional development and assist supervisors in defining recognition and communication strategies.
• Administration support such as maintaining report statistics, conducted interviews, reception relief and assessed prescriptions.
• Answering customer emails, scheduling of staff, delegated daily work, assisted in managing a team of 25-30 agents and conducted weekly meetings.
• Provided customer service via telephone and e-mail

• Resolved escalated inquiries from customers
• Utilized Microsoft Outlook, Excel and various computer programs
• First point of contact for customer service representative questions
• Guiding representatives in the right direction by conducting face-to-face consultations and provide feedback or corrective action to agents.
• Technical assistance in regards to online game play for the XBOX consoles and handled complaints.

Social Media And Content Marketing Diploma

• Introduction to Marketing, Photography, Google Analytics, Search Engine Optimization and introduction to Blogging.

Criminology

• Studied Computer Science, Criminal Behavior, and Canadian Criminal law.

General Studies

• Studied Research Methods & Critical Thinking, Forensics anthropology, Psychology, Humanities, and Social Sciences.