• Meeting with clients to understand their project goals and requirements• Perform research on current benchmark trends and audience preferences.• Practice social listening & market research on competitors & design customized strategies for clients• Managing & monitoring project scopes & deadlines• Planning a project manager calendar and budget• Contribute to strategy building & creative direction of client proposal & quote• Scheduling and hosting a project kickoff meeting, along with frequent check-ins with the internal team & clients• Streamlining communication between internal team members• Monitoring project progress and clearing roadblocks• Overseeing all project deliverables for accuracy• Monthly review meeting with clients via zoom is required • Sending progress updates to clients• On-boarding & Off-boarding process with clients• Suggest and implement new features to develop brand awareness, like promotions and competitions with the internal team• Stay up-to-date with current technologies and trends in social media, design tools, and applicationsManage other client-facing related tasks if necessary

@glennymah | confessionsofascorpio.com• Utilize the use of social networking sites such as Facebook, Twitter, Instagram, Pinterest to promote brand reputation and awareness• Created successful partnerships to collaborate on specific projects to help promote brand awareness• Creative writor, editor, photographer and graphic designer• Provide 1:1 coaching with the focus on growing brand awareness, marketing, and branding• Prepare and execute workshops for aspiring bloggers and entrepreneurs to educate on influencer marketing and blogging

• Administration tasks, monthly reporting & data entry

• Administrational tasks & data entry• Prepare and execute content curation, newsletters & advertisements • Social Media graphic design

• Completed accurate order processing, payment transactions, record keeping, data entry and various computer work• Provided exceptional customer service via telephone, e-mail and online chat• Troubleshot, resolve billing issues and assisted in mentoring agents• Nominated to be representative for Edmonton Care, based on history of challenging status quo & bringing new ideas forward• Collaborate with agent prime team to review ways to sustain and drive Edmonton Engagement• Took a lead role on the team to ensure that initiatives and events were planned to promote an enjoyable work environment.

• Completed payment transactions, data entry and provided outbound calls• Preformed skip tracing and credit bureau analysis

• Assist agents with professional development and assist supervisors in defining recognition and communication strategies. • Administration support such as maintaining report statistics, conducted interviews, reception relief and assessed prescriptions.• Answering customer emails, scheduling of staff, delegated daily work, assisted in managing a team of 25-30 agents and conducted weekly meetings.• Provided customer service via telephone and e-mail

• Resolved escalated inquiries from customers • Utilized Microsoft Outlook, Excel and various computer programs• First point of contact for customer service representative questions• Guiding representatives in the right direction by conducting face-to-face consultations and provide feedback or corrective action to agents.• Technical assistance in regards to online game play for the XBOX consoles and handled complaints.