Gabriel D. Email & Phone Number

Spring Hill, Fl, Us

Tampa, Fl, Us

▪ Supported the implementation of multiple technologies (SAML, SCIM, DMI, etc) on Microsoft 365, Exchange, Active Directory, Google Workspace, and IdPs such as Okta and JumpCloud.▪ Used analytics tools such as Datadog and other internal tools to review logs in order to better understand and troubleshoot difficult issues related to email delivery, user provisioning, SAML, and more.▪ Used Zendesk to provide timely support to 200+ customers on a monthly basis while documenting research and resolutions to assist future techs with recurring issues.▪ Hosted webinars and walkthroughs for new customers to showcase and educate them on how to effectively use KnowBe4 Security Awareness products.

▪ Led an initiative to transition 200 telephones to a VoIP telephone system saving thousands yearly.▪ Restructured the school's network infrastructure by upgrading and configuring network switches, access points, VoIP phones, and other Power-over-Ethernet devices.▪ Used Google Workspace to manage 1,200 ChromeOS devices and 1,500 user accounts.▪ Managed 200 MacOS devices using Mosyle MDM.▪ Monitored student's internet activity using AristoleK12 Classroom Management to ensure student safety by responding to real-time alerts, adjusting filters to prevent false alarms, and by providing student activity reports to school administrators.▪ Effectively used ticketing system to provide timely support to end users while thoroughly documentingissues and resolution to both educate the user and assist future techs with resolving recurringissues.▪ Supported the implementation of the Canvas Learning Management System by administering student andteacher accounts, establishing SSO authentication and providing instruction to teachers on how to properly use the new software.

Bachelor Of Applied Science - Basc, Computer Science

Associate Of Arts And Sciences - Aas, Cyber And Information Technology Security

Awarded Cum Laude