Calvin Chen Email & Phone Number

Responsible for the management of resources to support the Sustaining / Technical Account Management Dept.

Manage the Embedded Product Line from conception, development, launch, and to end-of-life; responsible for the execution of all product related planning and marketing activities throughout the product life cycle.• Manage embedded product portfolio regarding product roadmap, pricing, positioning and promotion.• Collect market trends and intelligence to define product strategy and roadmap.• Be a Product Evangelist. Assist in the overall communication with Marketing, Product development and R&D teams of the product and categories assigned.• Participates in overall product strategy, research and development requirements, development, and manufacturing coordination for new and emerging products.• Prepares product development objectives and schedules for all phases of product development and introduction to market.• Conducts market research, identifies, and tracks market trends in company's industry.• Produces competitive analysis materials comparing product with its key competitors.• Coordinate NPI launches and manage all product part number and SKU creation • Provide sales training and support related to technology, product, competitors, and the marketplace• Be an expert with respect to the product line and competition• Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide product definitions responsive to customer needs and market opportunities.• Establishes partner networks, creates and manages alliances with manufacturers.

Lead the NPI and FAI process to transition a product into MP and, eventually, to EOS; create and sustain MPI/TPI documentations for Production and Reverse Logistics. Work w/ Sales Account Manager to close/develop an opportunity/account. Work w/ Quality to develop and implement ORT and OOBA plans. Utilize Agile PLM to create and implement ECRs/ECOs. Work w/ customers for software revision updates and components EOL to ensure a smooth transition.

Worked w/ business development group to provide a complete hardware solution for customers' RFQ/RFPs. Specialization is network security appliances in 1U/2U rack form factor. Develop and update internal reference designs for sales/marketing. Provided company wide internal training for emerging technology trends for the network appliance market segment.Specialization in network security appliances with respect to hardware architect, configuration, and validation/performance testing; experienced in taking a product from NPI/FAI to FCS/MP stage; create and develop MPI/TPI documents for Production and Reverse Logistics use; knowledgeable with Agile PLM on a Change Analyst level and JDE ERP system.

Responsible for the desktop/notebook/workstation/server products. Supervise the technical support dept and Lead System Engineers in five branch locations. Worked w/ major suppliers (Intel, AMD, etc) on roadmaps for future product launches. Provide internal training to sales/marketing for product launch and upcoming technologies. Build and maintain product configurations using Siebel 2000 CRM for sales dept.

Supervise the tech support dept. Responsible for the desktop/server product roadmap and configuration. Perform Microsoft WHQL and Designed for Novell testing. Manage the technical leads in five branch offices. Build and maintain product configurations using JDE ERP for sales dept

Support top-tiered OEM manufacturers (HP, Dell, AST, etc.) in implementing and developing their system boards with CMD's controller; work with hardware and software engineers to develop and debug new products; perform compatibility and system functionality test with major operating systems; validate and test chip according to ASIC specifications

Provide internal support for a 300+ node Novell Netware 3.1x SFT III LAN configuration; assist the system administrator in supporting and maintaining network integrity; identify and correct network security breaches

Supervise the Technical Support department; work with R&D and BIOS manufacturers to develop and test system BIOS; develop system board installation manuals for end users and system integrators

Bs, Computer Science (Software Design)

High School Diploma

Education record

Education record