Responsible for resolving multiple BriteStar and IT tickets via ConnectWise and phone support. Duties include monitoring and remediating alerts for the Network Operations Center (NOC) while also supporting outages for customer networks and IT infrastructure. Analyze problems quickly, troubleshoot issues, and find appropriate technical resolutions within defined Service Level Agreements (SLAs).

! Not accepting new clients !* Experienced consultant offering advising services to C-suite executives and leaders to bridge the gap between technical jargon and clear language for informed decisions.* Comprehensive IT services including network setup, security, data backup, and disaster recovery for a customized IT strategy.* Expert cybersecurity advising services to identify potential vulnerabilities and develop a robust strategy to protect your business from cyber threats.* Scanning software and hardware advising services to identify the right solutions for seamless integration and efficient business operations.* Tailored consulting services in customer support, operations, web design, and custom development for practical advice and innovative solutions.* Extensive network of industry contacts and partners to facilitate technical tasks, specialized expertise, and custom solutions.

* Managing CloudDOCX/DealerDOCX's document management system under DocuFree* Leading migration of acquired product into new document management system* Assisted in both Scan Center and Overall Company Operations* Provided post-sales support for the sales team* Assited Accounting Team with billing using proprietary billing and QuickBooks Online* Information Technology Specialist for the Victor Scan Center* Creating reports for the Vice President of Operations* Tier 1 and 2 Engineer (Triage)* Tier 3 and 4 Customer Support

PURCHASED BY DOCUFREE* Assisted in both Scan Center and Overall Company Operations* Assisted Accounting Team with billing using proprietary billing and QuickBooks Online* Provided post-sales support for the sales team* Provided Account Manager services to our customers* Information Technology Specialist for the Victor Scan Center* Creating reports for the Vice President of Operations and company CEO* Tier 1 and 2 Engineer (Triage)* Tier 3 and 4 Customer Support

CRM Archaeology firm based out of Rochester, NY.

Database entry, cataloging, tech support, data specialist, exhibit copy, and some secretarial things.Also involves work for the Rock Foundation collection.

Set up, worked and broke down specific events on the college campus.

Data entry, content management system administration, graphic design