■ Architected TypeScript Slack app that handles 2000+ monthly support threads across 60+ channels■ Authored UI component lib to enable dynamic, server-driven forms/dashboards via Slack Block Kit■ Designed ETL pipeline to update platform product directory and enable automated request routing■ Developed support request data schema that drives platform support metrics and reporting■ Resolved 65+ weekly platform engineering issues related to CI/CD, networking, security and more

■ Built GraphQL API endpoint and UI to enable self-service subscription changes on Gatsby Cloud■ Wrote Python CLI tool that reduced time to copy Kubernetes container data by up to 90%■ Wrote tutorials and guides for building sites, integrating CMSs, and shipping via Gatsby Cloud■ Served as primary solutions engineer for several Enterprise accounts (~$280K ARR total)■ Drove sales revenue by providing stellar customer support (>95% satisfaction, ~90% SLA)■ Generated $30K in Gatsby Concierge sales leads within the first 60 days of program launch

I worked on an Agile team to define model-based systems engineering (MBSE) standards and processes for modeling commercial airplane systems architecture.

I spent the year working with five Detroit based non-profits to uncover business insights through user-centered design. For each project, I conducted key stakeholder interviews, performed benchmarking analysis, prototyped new business solutions, and delivered a final strategic report.

I was responsible for issuing and managing product design and engineering changes for automotive seat complete assemblies.■ Developed multiple cost save ideas, total valued at ~$1.2 million■ Provided engineering support to assembly plants in U.S. and Mexico

National Leadership Institute Chairperson (May 2016 - April 2017)■ Developed and launched year round leadership training curriculum for members society-wideRegion IV Chairperson (May 2014 - April 2015)I was responsible for supporting the academic enrichment and professional development of 3000+ collegiate and professional engineers across Indiana, Minnesota, Michigan, Ohio, Illinois, and Wisconsin. As the leader of a team of 18 student leaders, I:■ Increased membership engagement in regional academic programming by 65%.■ Managed corporate partnerships and raised over $70k for regional programming and scholarships■ Activated Rwanda Professionals chapter; the first active Region IV international chapter in years■ Received General Electric Steve Thorne Leadership award for outstanding contributions to STEM and demonstrated leadership in NSBE on the National Executive Board

Project: Vortex-Generator Arrays for Air-Cooled Condensers in Electric Power Generation■ Investigated the potential of vortex generators to enhance condenser performance■ Constructed visual models of vortex systems in developing channel flow■ Conducted naphthalene sublimation experiments to characterize heat transfer enhancement

I was responsible for tool design and research for improving assembly processes on the 777 and 787 Dreamliner aircraft■ Performed tooling calibration and aircraft assembly process validation■ Designed and built testing fixture for calibration of handheld fastening tools■ Completed 7 individual design projects, 4 of which were deployed for use in multiple Boeing facilities

I was responsible for conducting tests that simulate friction, wear, durability and reliability of mechanical systems (engines, drivetrains, gearboxes, etc.)■ Built equipment controls including temperature control units, relay boxes, etc.■ Designed lab process for filtering particles from motor oils■ Delivered research paper and presentation on friction and wear reduction capabilities of nano-additives in formulated motor oils

■ Developed lesson plans and instructed a high school algebra course■ Led a team of 18 students in a summer math enrichment program

■ Created standard quality metrics board layout for all quality leaders■ Developed a system for generating automatic quality metrics reports■ Restructured standard works and practices documentation system and designed quality dashboard■ Conducted research on visual workplaces