HCM, Project Management and Recruiting Certified Workday Project Manager.

As the Senior Manager of Talent Acquisition I am responsible for managing the recruiting processes, procedures and strategy for 20,000 employees across the US. • Responsible for the day to day operations of field recruiting team of 20 recruiters, leads, and coordinators. • Responsible for the development and implementation of the talent acquisition strategy for hiring 9,000 part-time employees across the US. • Develop maintain relationships with business leaders• Established and managed recruiting processes and procedures• Managed internal and external vendor relationships• Developed social media and marketing strategies

ACE Cash Express is an industry leader in retail financial services and is the largest owner, operator and franchiser of check cashing stores in the U.S. We serve over two million customers a month, have over 4,400 hundred employees nationwide and have more than 1,600 stores in 37 states. As the Director of Talent Acquisition I am tasked with leading the strategic direction for a “best in class” talent acquisition function across the entire organization. Proactively meeting the organizational needs for attracting and hiring top talent, building upon current partner relationships with hiring supervisors and organizational leaders to ensure top talent at all levels. Leading a high-impact talent acquisition team and driving projects that enhance current systems to support an efficient and effective onboarding process.

GDH Consulting is a specialized consulting firm focused on providing services within the Information Technology and Consulting industries to commercial and government sectors. Our consulting services include hardware, software, and support knowledge areas utilizing today's proven platforms. GDH Consulting provides comprehensive Professional Services to clients and partners by blending its core excellence in professional resource solutions with specialization in Information Technology. We offer infrastructure implementation, Mobility and VOIP solutions, readiness assessments, network and storage design, as well as security and compliance solutions. We also provide project management, helpdesk and support services, and the flexibility to scale to any need. Our Professional Services division is supported by our company history of success with organizations in Information Technology, Retail, Energy, Telecommunications, Finance & Accounting, and Federal-State-Local Government Agencies.Responsible for new business development and maintaining strong relationships with clients in the DFW area

• Responsible for developing and executing proactive research and marketing strategies for bringing in new business in addition to maintaining a corporate image and rapport with clients. • Coordinate and communicate with management to assess staffing needs, develop sourcing tactics, generate leads and maintain records of recruitment activities by continuously updating our proprietary database.• Recruitment activities – locating & sourcing, screening, interviewing, building rapport and maintaining relationships with potential candidates, preparing and updating resumes, coaching, submitting candidates and negotiating their rates/salaries, professional reference checks, criminal background checks, credit checks, drug testing, etc. • Manage job request lists, edit & post open requirements on the web and in other media, process incoming resumes.

•Recruited technical talent nationwide for National Recruiting Center and local branch•Screened potential candidates by assessing their technical skills, personalities, and their ability to fulfill the requirements of client companies located all over the United States. •Built rapport with candidates and establish myself as a positive, credible resource for them in their job search.•Facilitated strong, long-term company and candidate relationships.•Maintained a high level of outbound calls, interviews and following up for high volume recruiting.•Utilized client VMS (Vendor Management Systems) to submit and track candidate status.•Provided accurate and detailed documentation for every phase of the recruiting process.

•Supervise a team of account managers and website developers•Manage team’s daily, weekly, and monthly performance according to predetermined department guidelines. Monitor and evaluate call volume trends and statistics and report to upper management monthly. •Mentor representative to excel beyond current roles and responsibilities as well as those who struggle to meet current goals. Administer performance improvement plans as necessary. •Analyst marketing strategies to increase traffic to sites using search engines, and pay for performance based advertising. •Clearly define customer requirements and expectations to design, create and implement website design and advertising. Oversee and maintain development of sites. •Create job descriptions based on team needs and responsibilities•Work with HR and internal recruiting to clearly define qualified candidates•Conduct interviews and make hiring decisions•Lead and participate in cross-functional teams regarding changes in process or procedures. Involved working closely with project managers and business analysts regarding integration, scope, time, cost, quality and risk management. Attend and host scrum meetings with all parties including upper management.

•Responsible for the success of 20 Customer Service Representatives•Monitor representative calls on a weekly basis to assure that quality service is being provided•Provide weekly feedback regarding representative’s statistics and how well they are achieving the goals set for them•Coach or progressively discipline those representatives not reaching their goals on a consistent basis•Work with project managers to give them a view of how their decisions will affect the call centers in regards to call volume•Monitor daily stats and report on any changes that may need to be made in scheduling of agents according to skill set.

•Responsible for the success of 15 Customer Service Representatives•Primary Web hosting supervisor for the Dallas Call-Center; taking point on most issues related to Web Hosting and Web Hosting customer issues.•Monitor representative calls on a weekly basis to assure that quality service is being provided•Provide weekly feedback regarding representative’s statistics and how well they are achieving the goals set for them•Assist customers who have been escalated to a supervisor regarding their account•Coach or progressively discipline those representatives not reaching their goals on a consistent basis•Track representative attendance, login/logout times, lunch and break adherence via RTA to insure schedule adherence and utilization met established goals and reported to management on the same.•Communicate needs for Overtime to management based on employee attendance or call volume.•Work with Web Hosting project managers to give them a view of how their decisions will affect the call centers in regard to call volume and interface with eWFM to determine staffing requirements/changes to handle anticipated volume changes.•Motivate representatives to help them achieve their goals•Abide by the performance management standards set forth by upper management•Tutor representatives on changes to the dialup, broadband, or web hosting products.