Sr Principal Technical Support Consultant
CurrentSolve customer technical support problems with Aspen APC software via telephone/webImplement APC projects as neededDeliver high quality training on Aspen APC product line and other department projectsDrive improvement in Aspen APC TechnologyProvide ideas and bring customer feedback to the R&D team to improve Aspen productsServe as a technical expert and provide technical leadership in several specialized areas within the APC technical support teamDevelop and maintain APC training course materials and curriculumAuthor white paper solution articles for publication to the user community through support web knowledge baseTravel to customer sites as required