Gregory D. Email & Phone Number

Salt Lake City, UT, US

Lehi, UT, US

• Infrastructure Transformation: Spearheaded the redesign of a 25-year-old legacy system into an AI-enabled, cloud-native platform using AWS infrastructure.
• Managed Large-Scale Deployments: Architected, built, tested, and deployed data flows for auto-training Small Language Models (SLMs) for each client, leveraging AWS Cloud Native infrastructure.
• Security and Compliance: Ensured robust security measures, preserving customer data integrity and privacy during all interactions.
• Team Leadership: Led a cross-functional team to integrate AI automation with human oversight, enhancing the functionality and responsiveness of the soundboard system.

Technology Consulting

Park City, Utah, US

• Built computer vision models, monitoring, and human oversight of live systems.
• Vetted, hired, and managed teams in India, Europe, and US to complete MVP in 12 months.
• Designed and built two mobile apps, one for customers and one for installers in 7 months.
• Engineered four long range ESP32 based IoT units: Roof camera, hub, 20A outlet, and 30A Switch.
• Manufactured over 7,000 IoT units in our first year of operation.
• Negotiated and managed contracts with manufacturers, suppliers, and outsourced engineering teams.

Lehi, UT, US

• Blending the lines of Human / Machine Interactions by building voice AI chat bots that pass as a human.
• Created and Executed AI implementation strategy through market validation and built AI bot in 9 months.
• Converted 10% of revenue in 12 months from legacy platform to an AI platform.
• Lead IT and Development departments to support 30x growth in a 3 year period.
• Formalized scripting/support help desk SLAs to resolve 1000+ monthly requests and issues.
• Instituted radical transparency by having full Dev and IT departments plan and publish 6 daily priorities.

Lehi, Utah, US

• #54 on Inc 5000 in 2017
• #89 on Inc 5000 in 2018
• Bootstrapped from 25 employees to over 1500 global employees

Lehi, Utah, US

We eliminate your offshore call center accents. Our call center clients double productivity and their agents always perform at optimal levels! We are building a great international company with incredible technology and very talented and versatile people! Perfect Pitch is redefining how call centers interact with customers and prospects on the phone..

Lehi, Utah, US

• Designed and deployed big data solutions to handle call record storage, and data volume.
• Responsible for the overall direction, strategy and user experience associated with end-user technologies.
• Established, managed and strengthened relationships with customers, carriers and call centers.
• Analyzed support issues to discover recurring problems and improve product offerings.
• Created, managed and grew development teams in the US, Mexico and Philippines.
• Designed a distributed, scalable architecture and oversaw implementation.

Lehi, Utah, US

• Designed Perfect Pitch from the ground up.
• Trained and managed a team of developers in the US and Mexico.
• Built customer facing portal and reporting.
• Responsible for hiring developers.
• Tripled the number of reps that could dial on each server.
• Morphed the product from an alpha version to a fully functional, stable platform.

• Independent contractor for building customized web applications.
• Created software to track pilot and airplane flights, airplane maintenance, accounting and other complex processes. Customer no longer has to use rudimentary spreadsheets for complex data analysis.
• Directly interface with multiple departments in design and execution of the application.

Orem, Utah, US

• Developed a testing center for running, reporting, automating and analyzing tests.
• Rewrote and restructured all automated tests in under one year.
• Drastically improved, stabilized and expanded test coverage.
• Automated time-consuming processes, reducing the department from four individuals to myself, while stability and quantity of work increased.

Haslet, Texas, US

• Worked directly with the executive group and members of my team to produce a Technology Strategic Plan, roadmaps and competitive market analysis.
• Designed and wrote software to automate Technology Strategic Plan.
• Reported directly to executive group as Program Manager over numerous R&D projects.
• Principal Investigator of Smart Materials integration into current products.
• Wrote a program for tracking HR Textron Intellectual Property; became liaison between inventors and patent lawyers for new patents and IP tracking.
• Fully modeled NASA Shuttle Actuator in Simulink and MatLab.

• Sold pest control; ranked 3rd out of 40 representatives.
• Worked with the owners and sales representatives to improve processes, training and sales approach.
• Developed a training program in Adobe Flash that has been implemented in Premier Pest Control.

Master Of Business Administration - Mba

Bs, Physics

General