OBJECTIVE:Work in a field where I can use my previously acquired experience and knowledge. Eager to learn any new programs and skills required for the position and to take advantage of opportunities for advancement and growth within the company.QUALIFICATIONS: - Bilingual in both official language (en/fr)- Ability to deal with sensitive material and discretion- Customer service focused (before, during, and after)- Dependable - Interpersonal skills- Organized- Professional details oriented- Proven and practiced professional phone etiquette- Strong attention to detailEXPERIENCE:- 20 years + in telecommunication and care- Certified Bell Aliant trainer- Customer specialist in care, sales and loyalty department- Mentor to newly hired agents- Team Lead, Quality Assurance Analyst and Auditor- Technical Support Specialist for mobile and home phone including all aspects of the internet (Dial-up, High-speed, Fibre Op, Fibre Tv)- Digital knowledge across a broad range of devices; desktop, laptop, tablet, mobile phones including Apache Open Office, MS Office Suite, Windows, several email programs including any proprietary programs from previous employment as well as required formation and certification to perform my duties.