- Coordination of projects and business processes- Analyzing and improving of process flows- Managing of contracts and service requests- Calculating and preparing of offers for customers and business partners- Leading of communication with stakeholders regarding current service requests- Representing of department towards internal and external customers- Preparing and presenting statistics and reports to stakeholders

- Representing the company towards business partners- Cooperating with the General Manager and assisting with project planning and staff management - Preparing and presenting performance reports for the company owners- Delegating daily tasks to staff members- Supervising staff and controlling merchandise- Daily adjusting of product pricing in company system- Communicating and resolving customer issues

- Managing of service requests and customer inquiries through different access channels- Managing of customer expectations and identifying customer problems- Coordination of support activities and planning and dispatching of resources

- Preparing and implementing of control schedules for urban and traffic infrastructure projects- Contract management- Preparing regular progress reports for project investors- Preparing and follow-up of project meetings- Maintaining project databases- Supporting the Senior Project Engineer