As a seasoned tech executive with over 20 years of experience, I specialise in leveraging People, Process and Technology to solve complex business problems at scale. My expertise lies in transforming B2B and B2B2C environments whilst enhancing customer experiences and driving operational efficiency. Throughout my career, I’ve led global high-performing, cross-functional teams in digital transformation, enterprise solution design and customer service improvement. I believe in empowering teams with the right tools and processes to drive innovation, build meaningful relationships and exceed expectations.With leadership roles across global companies like SeatGeek, CheetahDigital, Salesforce and Netsuite, I have successfully scaled operations, improved Net Promoter Scores, and implemented cutting-edge SaaS solutions. My passion lies in bridging technology and human-centric design to create scalable solutions that deliver exceptional results for both businesses and their customers.I hold a strong belief that who leads a company and defines it's mission plus how they lead is far more important than what the company does. Leadership defines the values, culture and long-term success of an organisation. It’s not just about the product or service but about inspiring people, fostering collaboration and leading by example to drive impact beyond simply profits for customers and employees.Outside of work, I enjoy renovation and interior design, DJing, and growing two small humans.