Gebert Nuñal Email & Phone Number

● Maintain, update, monitor customer systems● Maintain, update, monitor customer client workstations and application software● Oversees specific IT tools as the subject matter experts (RMM, Endpoint Protection,Email Security, etc..)● Responsible for the advanced and escalated support of established security solutionsthat include:○ Maintain centralized security management software solution○ Tasks include determine systems and cleanup procedures, review threat alerts,investigate, and support○ Review threat cases and perform required action● Use company ticketing system to assist the support for customers● Perform support for backup systems● Use of the remote monitoring and management (RMM) company tools for numeroustasks including:○ OS and third-party application patching○ Monitor and management of devices○ Reporting● Install, upgrade, support and troubleshoot Windows 7/10 and any authorized desktopapplications● Perform preventative maintenance tasks on a variety of devices● Support network devices (switch, router, firewall, wifi controllers, etc...)● Develop trends by monitoring and analyzing tickets, problems and support requests

Philippines

• Azure AD, Exchange Online, SharePoint, Intune & MS Teams administration.• Administer and oversee Microsoft 365 security.• Provides system automation using Microsoft 365 Power Platform, UiPath, AI and Plumsail.• Provide day-to-day system administration support.

Pasay, National Capital Region, Philippines

• Provide day-to-day system administration support for Windows Servers running Active Directory, Application & Database services for commercial and financial applications..• Azure AD, Exchange Online, SharePoint & MS Teams administration.• Work closely with the Australian counterpart on the administration of the in-house Integrated Management System used by the Operations Team for Safety, Environmental & Quality Management Systems and Inventory Management.• Work closely with 3rd party Managed NOC on security alerts handling internal coordination and documentation.• Monitor and support day-to-day network operations for HQ and all project sites leveraging multi-vendor technologies such as Fortinet & Meraki networking stack and VSAT for back-up communications.• Work closely with the IT Manager on the design, set-up, costing, and build of new project site IT infrastructure.• Provides system automation using Office 365 Power Platform.

Purok Narra Simborio Tayud Liloan Cebu Philippines 6002

RESPONSIBILITIES I.T. / Marketing Staff• Provides support in all IT related task.• Act as point of person for renegotiation for the continuation of the PRODIS(Production Information System) with Accounting and HR Integrated System.• Basic troubleshooting for under warranty computers and advanced troubleshooting for out of warranty computers.• Provides basic maintenance like cleaning and fine tuning.• Maintains File server access as well as the application server for the PRODIS.• Provides excel automation using VBA.• Keeps track of the printers’ usage & ink levels.• Creates tarpaulin, signage’s and posters, leaflets, advanced calling card, catalogs and other marketing materials.• Maintains and updates company website.• Scheduled data backup and pc cleaning.• Monitors AV report thru centralized management.• Provides assistance in automating different task. ACCOMPLISHMENTS • Closed a MOA for continuation of PRODIS (Production Information System) with Accounting and HR Integrated System.• Re-arranged data cabinet.• Recycled network appliances.• Modified network layout.• Implemented PC maintenance and centralized AV.• Started basic data backup.• Reconfigured network management through router for equal distribution of network load.• Deployed a local music network for employees by reconfiguring a ready-made PHP client server program(open-source).• Deployed an e-book flipping for catalog.• Deployed a 3-D printer.• Deployed a centralized A4 Printer.• Re-established an addendum for PRODIS MOA.• Upgraded their data cabinet as well as their network infrastructure.• Deployed a single outdoor access point to cover 172 sqm in radius inside the factory.• Implemented customized excel automation using VBA.

Lopez Jaena St., Subangdaku Mandaue City

Responsibilities• Provides technical assistance and maintenance as well as isolation of malware by recovering the files and removing/cleaning its sources thus providing them an anti-malware, usb disk security and usb dummy protect to shield their computers/laptop as well as their flash drives.• Assists in documentation & network related concerns.ACCOMPLISHMENTS• Created a Video presentation, E-Book and a DVD copy of the “Subangdaku Big Book” using Sony Vegas Pro 13, Digital Magazine Creator (edited its HTML code generated) and Ashampoo Burning Studio 16 for the creation of Menu.• Filmed and co-directed the scenes and pictures used in “Subangdaku Big Book”.• Arranged, edited & printed the “Subangdaku Big Book” for the hard copy using Adobe Photoshop CS6 for the images and Microsoft Office Word 2016.• Managed the wireless connectivity by implementing security features in the router.• Re-installed 3 new computers and laser printers.

Cebu Philippines

Responsibilities• Responsible for the printing and supply of "List".• Responsible for the correctness of the information in the leads generated and encoding them.• Monitors the network traffic, number of calls, duration, countries called, and quality of the lines.• Creates daily production report & monthly performance report.• Evaluates & submits monthly usage reports and provides detailed analysis for the planning and scheduling based on the actual operation and its output.• Provides insight regarding the daily operation, production, and future plans.• Verifies the accuracy of the email addresses using an E-Mail Verifier Software and online e-mail verifier in batch processing.• Manages ISP, telecom & other business vendors, and contracts in the delivery of services and ensures that they meet contractual service level agreements(SLAs) as proposed.• Handles the procurement and purchasing.• Prepares the "General Information Sheet" annually for the Securities & Exchange Commission as well as other corporate documents such as board resolution, secretary's certificate, etc.ACCOMPLISHMENTS• Created a Visual Basic Program to interpret data that is being dumped from the Panasonic PBX to monitor calls and provide a call recording and cost accounting using third-party software.• Design the VOIP Layout.• Configured Yealink IP Phones.• Built a Call Recording & Monitoring Server using NCH Software and a Layer2 Managed Switch to mirror all network traffic.• Configured two different networks so the admin and the head office can monitor simultaneously.

Cebu Philippines

Responsibilities• Responsible for the printing and supply of "List".• Responsible for the correctness of the information in the leads generated and encoding them.• Monitors the tele-qualifier, the number of calls made, the quality of the lines, countries called, production, and the delivery of the pitch.• Verifies the accuracy of the email addresses using an E-Mail Verifier Software and online e-mail verifier in batch processing.• Manages ISP, telecom & other business vendors, and contracts in the delivery of services and ensures that they meet contractual service level agreements(SLAs) as proposed.• Set and amend in-house rules and procedures.• Creates daily production report & monthly performance report.• Evaluates & submits monthly usage reports and provides detailed analysis for the planning and scheduling based on the actual operation and its output.• Provides insight regarding the daily operation, production, and future plans.• Handles the procurement and purchasing.• Handles business prospecting.• Handles tele-qualifiers training & selection of applicants.• Conducts meetings.• Handles planning & implementation of employee-employer relationship development.• Evaluate the job performance of the employees.• Monitors and controls the flow of funds.• Submits weekly financial reports.• Handles bank transactions such as telegraphic transfers and issuance of checks.• Handles the payroll, accounts payable, and cash flow of the company.• Prepares the "General Information Sheet" annually for the Securities & Exchange Commission as well as other corporate documents such as board resolution, secretary's certificate, etc.ACCOMPLISHMENTS• Designed the PSTN Layoutand call monitoring by building a physical switchboard and recorded the call using a modem and third-party software.• Recovered the accumulative amount in overcharged telecom bills.

Advanced Diploma In Programming Nciv, Computer Programming/Programmer, General

High School