Grace Costello Email & Phone Number

An experienced Customer Success Manager with a background in sociology. Expert in customer success management, specializing in SaaS customer relationships and driving business growth through strategic solutions. Strong background in research, project management, and process improvement.🌟 Career Achievements▪️Boosted Customer Retention: Implemented a renewal pipeline and led initiatives that resulted in a 40% improvement in customer retention, significantly contributing to overall business growth.▪️Led Cross-Functional Teams: Spearheaded cross-departmental collaboration to address and resolve key customer challenges, enhancing overall customer satisfaction and success.▪️Managed Large-Scale Implementations: Successfully coordinated the implementation of an evidence-based program across 10+ school districts, ensuring 85% fidelity and fostering strong partnerships with stakeholders at the University of Colorado, Boulder.▪️Data-Driven Decision Making: Aggregated and analyzed customer data to produce insights that informed strategic decisions at the executive level, aligning customer success efforts with company goals.⛰️ Career JourneyWith a background in sociology, I began my career managing large-scale projects at the University of Colorado, Boulder. I then transitioned into customer success, where I found my passion for driving customer satisfaction and retention. During my time as a Customer Success Manager at Cell-Ed, I managed key accounts and implemented data-driven strategies that contributed to business growth. I specialize in customer success and leverage my expertise in project management and collaboration to help businesses and their customers thrive.🔑 Key SkillsCustomer Relationship Management | SaaS Support and Strategy | Customer Retention & Growth Strategies | Project Management | Process Design & Improvement | Analytical Thinking and Problem Solving | Cross-Functional Team Collaboration | Data Aggregation and Reporting | Change Management | Survey Design & Implementation🚀 Get In TouchI'm always open to connecting with professionals who are passionate about customer success and innovation. Please feel free to reach out if you have questions, want to discuss opportunities, or exchange ideas. Let's connect and explore how we can work together to achieve great results!